Skilled Business Development leader offering 15 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.
Hi, I’m
Vinoth Kumar
Business Development And Operations
Chennai
Summary
Overview
16
years of professional experience
5
years of post-secondary education
2
Certifications
3
Languages
Work History
Silviano UK LtdLondon
Consultant - Branding & Business Development
03.2023 - 04.2023
Job overview
- Derived Service Plan to liquidate stock worth of $45K for the month.
- Liaised with customers, management, and marketing team to better understand customer needs and recommend appropriate solutions.
- Supported clients with business analysis, documentation, and data modeling.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Aligned closely with business owners and employees to gather information and gain operational insight.
- Onboarded and managed new client accounts to boost retention rates.
- Traveled to factories to ensure the production is completed on time.
Klevershopping.comTel Aviv-Yafo
Consultant - Premium Category Implementation
11.2022 - 03.2023
Job overview
- Supported clients with business analysis, documentation, and data modeling.
- Negotiated deals with premium brand owners to onboard 500 unique SKUs for testing.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Created monthly forecast templates and resource management allocations for approved projects.
- Organized and analyzed primary and secondary research to understand industry, market and company trends. Picked 1500 best performing products to project a comparison study with the current supply.
Swaps Couture Pvt LtdMumbai
Director of Business Development & Operations
09.2022 - 03.2023
Job overview
- Negotiated, prepared, and signed contracts with corporate clients to build a business portfolio of 5.2M INR in 6 months.
- Established, initiated and optimized business development strategies to setup suit factory manufacturing.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Contributed to industry events and trade shows to showcase products and gather industry intelligence.
Tophatter IncSan Francisco
Head of Business Development & Category Management
02.2019 - 09.2022
Job overview
- Established and maintained highly effective relationships with clients and industry partners to drive growth by ~200% by adding more products into the mix and setting KPIs for the team to onboard new brands and sellers.
- Negotiated client contracts and agreements to cultivate profitable business transactions and improve Client Satisfaction by implementing floating commission structure based on product level ratings.
- Communicated directly with partners to build strong supply-chain and maintain longer relationships.
- Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
- Was part of creating OKR to deliver $200K in GMV consecutively for last 3 quarters of 2022 using the new go-to-market product.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Collaborated with sales and marketing departments to support client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
Tophatter IncSan Francisco
Manager - Customer Support Lead
11.2015 - 02.2019
Job overview
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks to maintain budget and CI (Contact Intensity) less than 1%
- Derived plans to maintain a healthy CSAT and NPS score.
Groupon IndiaChennai
Merchant Support
01.2013 - 11.2015
Job overview
- Identified issues, analyzed information and provided solutions to problems.
- Proven ability to develop and implement creative solutions to complex problems.
- Resolved problems, improved operations and provided exceptional service for merchants from seven(7) regions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Access HealthCareChennai
Quality Analyst
07.2012 - 01.2013
Job overview
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Performed standard first article inspections and random sampling inspections to verify adherence to HIPAA compliance.
Dell ServicesChennai
Senior Credit and Collections Representative
03.2010 - 06.2012
Job overview
- Used scripted conversation prompts to work with US Insurance and obtain claim status.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Processed claims and appeals.
- Processed payments and applied to customer balances.
Ajuba SolutionsChennai
Senior Account Receivable Executive
04.2007 - 03.2010
Job overview
- Demonstrated strong organizational and time management skills while reaching multiple insurance companies.
- Understood US Healthcare system and made outbound calls to check claim status and document in ALN software.
- Worked effectively in fast-paced environments to achieve targets and close maximum number of claims.
Education
The Open University, LondonLondon
MBA from Business Administration
01.2019 - 06.2021
University Overview
NPA Centenary Polytechnic College Kotagiri, Nilgris
Diploma from Computer Engineering
05.2003 - 05.2006
University Overview
Skills
Vendor management
Accomplishments
Accomplishments
- Created a team of 30 members in the development of Targeted Support Project to operation within $110K budget and close 200K cases.
Certification
Certification in Lean Management
Timeline
Consultant - Branding & Business Development
Silviano UK Ltd
03.2023 - 04.2023
Consultant - Premium Category Implementation
Klevershopping.com
11.2022 - 03.2023
Director of Business Development & Operations
Swaps Couture Pvt Ltd
09.2022 - 03.2023
Head of Business Development & Category Management
Tophatter Inc
02.2019 - 09.2022
The Open University, London
MBA from Business Administration
01.2019 - 06.2021
Manager - Customer Support Lead
Tophatter Inc
11.2015 - 02.2019
Merchant Support
Groupon India
01.2013 - 11.2015
Quality Analyst
Access HealthCare
07.2012 - 01.2013
Senior Credit and Collections Representative
Dell Services
03.2010 - 06.2012
Senior Account Receivable Executive
Ajuba Solutions
04.2007 - 03.2010
NPA Centenary Polytechnic College
Diploma from Computer Engineering
05.2003 - 05.2006
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