Senior Associate
- Configured and maintained PRTG sensors to monitor servers, network devices, applications, and bandwidth usage.
- Implemented real-time alerts and notifications to proactively identify and resolve performance issues.
- Ensured scalability and reliability of monitoring setup across multiple environments.
- Managed incident, problem, and change management processes using ServiceNow ITSM modules.
- Coordinated with stakeholders to ensure timely resolution of incidents and adherence to SLAs
- Tools Used: PRTG Network Monitoring, ServiceNow Portal

