VINOTH KUMAR R

Account Head/Delivery Head.

• A proven track record of leading end-to-end project lifecycles, from defining scope to delivering results.
• Skilled in all aspects: activity sequencing, effort & cost estimation, managing technical support (L1-L3).

Results-oriented Leader:

• Over 18 years of experience driving multi-million dollar projects to successful completion.
• Expertise in professional and support services, vendor negotiations, budget management, and delivering key program/project objectives.

Strong Project Management Skills:

• Adept at handling multiple projects simultaneously with a keen eye for detail, problem-solving, and follow-through.
• Implemented process improvements to enhance operational efficiency and delivery timelines.

Strategic Vision & Collaboration:

• Championed the development of new digital and innovative product capabilities aligned with business needs.
• Leveraged research insights to continuously refine integrated strategies and provide thought leadership on product innovation across teams.
• Fostered collaboration and partnerships across departments to lead initiatives and secure strong business outcomes.

Process Improvement & Technology Integration:

• Streamlined workflows through system and process development, boosting team productivity and meeting deadlines.
• Possesses deep knowledge and experience in integrating technology and adhering to relevant standards.

Leadership Style:

• Maintains focus on execution while encouraging innovative thinking and embracing new ideas.

• US Healthcare Payer
• BFSI
• Project Management
• Product Management
• Professional Services
• Support Services
• BPM
• Automation
• Healthcare SME
• Digital Transformation
• Account Management
• Solution Design
• Strategic Planning & Execution
• Leadership & Motivation
• Cross-functional Coordination

Trained in Agile Scrum, Trained PMP (Project Management), EDI (837 and 835 tool), Power Bi, EPM - ETL, SQL, Adobe, XML, UNIX/LINUX, (Administrative knowledge in JIRA & Salesforce), Trained in ITIL, Confluence, Servicenow tool, Controlup tool, PRTG tool, Apache tool, Tomcat tool, Putty tool, Thread-dump analyzer, Treesize & Wireshark, Certified Greenbelt

• Outstanding - Young Manager for 4 years (2013, 2014, 2015 & 2016), and ‘People Manager’ award in 2018.
• Won Global Leadership Award for the fiscal 2018/2019, under the category “Excellence in Business Delivery”
• Transformation of Auto-extraction, helped optimizing the Costs by 20% in Offshore
• Transformation of Auto-Classification of Images, helped Operations cutting their cost 51% - (The costs were primarily in Onshore)
• Transformation on creating Appeal Form for one of the largest Healthcare in US, which increased their STAR Ratings
• Slashed logistics costs by 30% and onshore costs by 24% by implementing the process in the onshore scanning site.
• Brought down paper and printing costs by 50% and onshore FTE count by 60% through the WF process.
• Reduced ticket count from 1200 to less than 550 a week by creating Knowledgebase articles to reduce resolution time and organizing a heterogeneous team to drive the activity, which in turn led to reducing the support FTE from 11 to 4.
• Incident Reduction on 72%, helping the end client, realizing the overall incident handling coming down less than 5hrs from the original resolution time 32hrs
• Setting up the NOC (Robotic Monitoring) for one of our clients that is worth of 10 FTE job
• Best Project for the year of 2010 for consistently meeting 14 different SLA's for Mailroom operations over a period of 20 months in a row.

• Training on Azure Fundamentals and DevOps
• Certified MBA resident program
• STAR certified
• Certified Six thinking HAT
• PMP Preparatory Training
• The Art of Leadership Workshop

· ‘Outstanding - Young Manager for 4 years (2013, 2014, 2015 & 2016), and ‘People Manager’ award in 2018.

· Won Global Leadership Award for the fiscal 2018/2019, under the category “Excellence in Business Delivery”

· Transformation of Auto-extraction, helped optimizing the Costs by 20% in Offshore

· Transformation of Auto-Classification of Images, helped Operations cutting their cost 51% - (The costs were primarily in Onshore)

· Transformation on creating Appeal Form for one of the largest Healthcare in US, which increased their STAR Ratings

· Slashed logistics costs by 30% and onshore costs by 24% by implementing the process in the onshore scanning site.

· Brought down paper and printing costs by 50% and onshore FTE count by 60% through the WF process.

· Reduced ticket count from 1200 to less than 400 a week by creating Knowledgebase articles to reduce resolution time and organizing a heterogeneous team to drive the activity, which in turn led to reducing the support FTE from 11 to 4.

· Incident Reduction: 72%, helping the end client, realizing the overall incident handling coming down less than 5hrs from the original resolution time of 32 hours.

· Setting up the NOC (Robotic Monitoring) for one of our clients that is worth of 10 FTE

· Awarded as the Best Project Manager for the year of 2010 for consistently meeting 14 different SLA's for Mailroom operations over a period of 24 months in a row.

Cricket isn't just a pastime for me, it's a burning passion for me. My love for the game ignited at a young age, probably due to growing up in a family that loves sports.

• https://madrasmachis.wordpress.com/2016/09/05/match-report-mmcc-vs-murugan-cc/
• https://madrasmachis.wordpress.com/2016/08/21/match-report-finals/