Summary
Overview
Work History
Education
Skills
Timeline
Generic
VINOTH KUMAR S

VINOTH KUMAR S

Assistant Manager
Bangalore

Summary

Results-oriented Assistant Manager with 10+ years of expertise in vendor management, POS integrations, Catalog operations, account management, and process improvement. Strong background in E-commerce and Food Tech industries with a proven track record of optimizing operational metrics, leading cross-functional initiatives, and driving business growth. Proficient in tools such as Tableau, SQL, Salesforce, and Freshdesk.

Overview

11
11
years of professional experience
4026
4026
years of post-secondary education

Work History

Assistant Manager, Vendor Management

Swiggy Limited
09.2021 - Current
  • Led POS integration and implementation across 15+ partner platforms, collaborating with product, tech, and engineering teams.
  • Reduced operational issue TAT from 24 to 6 hours through shift planning and escalation SOPs.
  • Reactivated 20K+ disabled outlets, adding ₹100+ Cr in GMV through structured partner engagement.
  • Managed end-to-end vendor operations: catalog, inventory, contract billing, and promotional forecasting.
  • Drove a 5x increase in NPS score by resolving key CX/EX gaps and enhancing support processes.

Lead, Strategic Account Services

Amazon Development Centre
06.2015 - 09.2021
  • Resolved high-impact vendor operational queries and mentored team members as Subject Matter Expert (SME).
  • Led onboarding for new buyers in the exchange program and managed contract/bid lifecycle.
  • Streamlined liquidation and audit controls, improving compliance and inventory turnover.
  • Automated reports using Tableau, enabling data-driven decisions for leadership.
  • Implemented SOPs for new processes and served as escalation point for vendor quality concerns.

Process Associate

Accenture (Client: Flipkart)
12.2015 - 06.2016
  • Managed Flipkart’s marketplace catalog operations for high-volume sellers.
  • Led a 15-member team, overseeing workload allocation, training, and issue resolution.
  • Delivered daily productivity reports to stakeholders and minimized seller escalation rates.

Vendor Consultant

Team Lease (Client: Flipkart)
05.2014 - 12.2015
  • Onboarded and trained 5,000+ sellers PAN India on marketplace and listing processes.
  • Conducted regular process audits and refresher training to maintain catalog quality.
  • Collaborated with cross-functional teams to create scalable self-service seller tools.
  • Addressed L2 escalations and built SOPs to improve seller onboarding experience.

Education

MBA - Marketing & Operations

Amity Global Business School
Bengaluru
04.

B.Sc. - Computer Science

St. Joseph’s College of Arts & Science
Cuddalore
11.2011

Skills

  • Vendor Management

  • Catalog Optimization

  • SLA Compliance

  • TAT Reduction

  • POS Integration

  • Feature Rollouts

  • Implementation Support

  • Onboarding

  • Account Management

  • Escalation Handling

  • Tableau (Desktop/Server)

  • MS Excel

  • Google Suite

  • SQL (Basics)

  • Salesforce

  • Freshdesk

  • Business Insights

  • Automation

  • Data Visualization

Timeline

Assistant Manager, Vendor Management

Swiggy Limited
09.2021 - Current

Process Associate

Accenture (Client: Flipkart)
12.2015 - 06.2016

Lead, Strategic Account Services

Amazon Development Centre
06.2015 - 09.2021

Vendor Consultant

Team Lease (Client: Flipkart)
05.2014 - 12.2015

MBA - Marketing & Operations

Amity Global Business School

B.Sc. - Computer Science

St. Joseph’s College of Arts & Science

Similar Profiles

CREATE PROFILE
VINOTH KUMAR SAssistant Manager