VINOTH N
Chennai,TN
Summary
Results-driven with strong focus on efficiency and order, bringing robust expertise in streamlining operations, managing logistics, and improving process workflows to enhance productivity and minimize errors. Strong analytical skills paired with detail-oriented approach ensure precise execution of tasks and adherence to deadlines. Proven ability to lead teams, optimize resources, and implement strategies that drive operational success. Hardworking candidate equipped with necessary skills and knowledge for Operations Manager role.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager (L4.5)
Amazon Development Centre
09.2022 - Current
- Improved Retail/3P metrics coverage for EU5 marketplaces by 2.10% YoY through targeted initiatives.
- Led a team of 35 members to consistently achieve a green scorecard, driving excellence in customer service, retention, cross-selling, and growth objectives.
- Spearheaded cross-functional programs from ideation to successful execution, aligning Product, Engineering, Operations, and Business stakeholders; delivered 5.64% YoY pricing coverage improvement for Italy marketplace.
- Owned complex program roadmaps with multiple interdependent workstreams; designed and implemented dashboards on Amazon Quick-Sight, reducing average handling time (AHT) by 1.2 hours per week for L3 teams globally.
- Served as the primary point of contact (POC) for senior stakeholders; facilitated regular cadence reviews and updates to ensure transparency, alignment, and trust in program goals and deliverables.
- Conducted structured performance reviews and developed actionable improvement plans, achieving 23.12% YoY productivity gain against a 10% target.
- Enhanced operational efficiency and business outcomes by introducing high-impact process improvements across key areas.
- Led organization-wide change management initiatives affecting people, processes, and technology; drove adoption of new tools and structured rollouts through comprehensive training, resulting in 0.83% MoM improvement in IT marketplace metrics.
- Directed hiring, onboarding, and leadership development programs for new leaders to strengthen team capabilities.
- Actively contributed to Weekly/Monthly/Quarterly Business Reviews (WBR/MBR/QBR); presented root-cause analysis (RCA) for coverage metric drops, shared actionable insights, and secured alignment on corrective plans.
- Amazon Development Centre focuses on Retail/Catalog Management, Operational quality, and Team efficiency in WW MKPL
- Highlights:
- Collaborated with the Technology team in Q1 2023 to design and launch the PO Dashboard on Amazon Quick-Sight, enabling real-time tracking of input metrics across worldwide teams.
- Led the Mapfire Program in 2024 for EU5 marketplaces in partnership with Automation and BI teams; implemented technical configurations that increased success rates from 7% to 21%.
- Partnered with the Technology team to develop and deploy an automated onboarding process for worldwide marketplaces, with automated weekly and monthly updates to ensure seamless adoption.
- Monitored compliance across EU9 marketplaces, identified high-impact opportunities, and launched New ASIN Feed, OOS Feed, Marca Brands, Ranking Feed, and enhanced OOS feeds; improved Input Feed (IF%) efficiency from 9% to 17%.
- Worked closely with the Catalog team to resolve product consolidation issues caused by brand overlaps across Retail and 3P sellers, significantly enhancing overall consumer experience and catalog accuracy.
- Launched the Error Guard Tool, an AI-powered solution integrated with guidelines and SOPs to automate audits and prevent errors; reduced manual accuracy issues from 2.10% to 1.37%.
- Spearheaded organization of quarterly team-building outings for the RTO team in Chennai; collaborated with site leadership to successfully execute two highly engaging offsites that boosted team morale and collaboration.
- Recognized with the "Rookie Manager" Award (Q2 2023), "Pinnacle" Award (Q3 2024), and "Spot Award" (Q1 2025) for outstanding leadership and contributions.
Process Lead
Omega Healthcare Pvt Ltd
12.2020 - 08.2022
- Lead daily operations for a high-performing team of 100+ professionals (including 6 Team Leads and 3 Process Coaches) delivering US Medical Billing (B2B Outbound) services with consistent achievement of SLAs and client expectations.
- Oversee end-to-end workforce planning, forecasting, resource allocation, and capacity management while ensuring strict adherence to business objectives and regulatory/compliance standards.
- Deliver comprehensive operational performance reporting (daily, weekly, and monthly) to senior leadership, highlighting key metrics, risks, and improvement opportunities.
- Lead Monthly and Quarterly Business Reviews (MBRs/QBRs) with clients and internal stakeholders; proactively identify trends, present insights, and drive strategic initiatives resulting in sustained performance improvement.
- Provide directional leadership and administrative oversight to ensure teams consistently meet or exceed service levels, forecast accuracy, capacity utilization, and turnaround time (TAT) commitments.
- Mentor and develop mid-level leaders (Team Leads and Process Coaches), building a strong internal leadership pipeline and cultivating a high-engagement, performance-driven culture.
- Conduct regular one-on-one and group feedback sessions with associates, significantly strengthening Team Lead–associate relationships, boosting participation rates, and improving process adherence across the board.
- Proactively manage escalations, process gaps, and systemic issues using structured Root Cause Analysis (RCA) and Corrective & Preventive Action (CAPA) frameworks in collaboration with stakeholders.
- Partnered closely with cross-functional teams (Training, Quality, HR, and Workforce Management) to enhance business readiness, optimize workforce planning, and improve talent retention outcomes.
- Omega Healthcare focuses on outbound B2B US Medical Billing and operational metrics
- Highlights:
- Implemented process improvement methods/ activities to the bottom performing teams, in-terms of quality for the process and led the team to meet quality consistently from 84% to 96%.
- Implemented strategies focusing on reducing & maintaining TAT as per the SLAs.
- Managed a core project from client escalation & improved the process efficiencies via clean-up activity which saved the project from migrating to competitors.
Group Leader
ACCESS HEALTHCARE PVT LTD
09.2014 - 12.2020
- Oversee service delivery and performance for a team of 60+ associates, ensuring consistent achievement of quality, productivity, and client SLAs.
- Deliver operational performance reports (daily, weekly, and monthly) to senior leadership, providing actionable insights on key metrics, trends, and risks.
- Provide strong leadership and administrative support to the team, driving attainment of service levels through effective capacity planning and turnaround time (TAT) management.
- Evaluate associate performance through regular assessments and conduct fair, structured performance appraisals with clear feedback and development plans.
- Champion continuous process improvement by conducting regular time-and-motion studies; lead associates in identifying and implementing efficiency-enhancing initiatives.
- Foster a high-engagement culture through consistent one-on-one sessions, delivering focused feedback that strengthens SME–associate relationships, boosts participation, and significantly improves process adherence.
- Facilitated regular brainstorming sessions with SMEs and senior associates to proactively identify process gaps and drive impactful business improvement initiatives.
- Access Healthcare engages in outbound B2B US Medical Billing and operational management
- Highlights:
- Implemented process improvement methods/ activities to the bottom performing Associates, in- terms of quality for the process and led the team to meet quality consistently
- Implemented strategies focusing on reducing & maintaining TAT as per the SLAs
- Promoted as a SME within 6 months from the time of joining as an Senior executive and has been Promoted to supervisory role within 12 months after being selected as a SME
Senior Executive AR Caller
Q-TAT Solutions Pvt Ltd
09.2011 - 09.2014
- Resolved physician billing claims and conducted Eligibility Verification
- Q-TAT Solutions Pvt Ltd focuses on claim management and Eligibility Verification
- Q-TAT Solutions Pvt Ltd focuses on claim management and Eligibility Verification Met individual performance goals and worked on claim priorities
Education
Master of Computer Applications -
IVUPE
Bengaluru06.2011
Bachelor of Computer Application - undefined
IVUPE
Bengaluru05.2009
Skills
- Problem-solving Workflow optimization Process improvement strategies Operations management Strategic planning Data analysis Project planning and development Business development Project leadership Client Engagement Performance management
Certification
- Certificate in Agile Scrum Master
- Certificate in Making Great Hiring Decisions Plus (MGHD+)
- Certificate Program Manager @Amazon
- Certificate in Project Management @Amazon.
Timeline
Operations Manager (L4.5)
Amazon Development Centre
09.2022 - Current
Process Lead
Omega Healthcare Pvt Ltd
12.2020 - 08.2022
Group Leader
ACCESS HEALTHCARE PVT LTD
09.2014 - 12.2020
Senior Executive AR Caller
Q-TAT Solutions Pvt Ltd
09.2011 - 09.2014
Bachelor of Computer Application - undefined
IVUPE
Master of Computer Applications -
IVUPE