Hi, I’m
Vinoth Ramalingam
Food And Service Supervisor
553,Keela Street,Vellur(Po),Vellur,Ariyalur(Tk&Dt)
Summary
Offering excellent interpersonal skills and ability to effectively manage guest interactions while eager to learn and grow in supervisory role. Brings understanding of hospitality standards and strong organizational abilities. Ready to use and develop customer service and leadership skills in Guest Service Supervisor role.
Overview
6
years of professional experience
2
Languages
Work History
Heritage Madurai
Trianee Guest Service Supervisor
08.2023 - Current
Job overview
- Conducted regular team meetings, fostering a positive work environment and open communication among staff members.
- Established strong relationships with local businesses, promoting cross-promotional opportunities and boosting hotel revenue.
- Regularly reviewed and updated standard operating procedures to ensure alignment with current industry best practices and maintained the hotel''s competitive edge.
- Streamlined check-in/out processes for improved efficiency and reduced wait times.
- Supported sales efforts by offering upgrades, upsells, and additional services tailored to individual guest preferences.
Kalyan Grand
Trainee Guest Service Supervisor
04.2023 - 07.2023
Job overview
- Learned new materials, processes, and programs quickly.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Supported departmental tasks to increase understanding of industry processes.
- Promoted positive collaboration among trainees, encouraging teamwork and problem-solving skills.
Kalyan Grand
Lead Guest Service Associate
04.2022 - 03.2023
Job overview
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Maintained accurate records of guest preferences, enabling tailored services for an enhanced experience.
- Liaised with local vendors to provide guests with recommendations for dining and entertainment options nearby.
- Trained new Guest Service Associates, sharing best practices for exceptional customer service.
- Collaborated with housekeeping staff to ensure timely room turnovers and impeccable cleanliness standards.
Kalyan Grand
Guest Service Associate
03.2021 - 03.2022
Job overview
- Collaborated with team members to consistently exceed guest expectations through exceptional service delivery.
- Processed payments accurately, maintaining proper cash handling procedures and balanced registers at the end of each shift.
- Welcomed and acknowledged guests with smile, eye contact, and friendly verbal greeting using guest's name, boosting overall guest satisfaction.
- Enhanced guest satisfaction by addressing inquiries and resolving issues promptly.
- Resolved customer complaints diplomatically, resulting in enhanced guest relations and return visits.
The Grand Regent
Industrial Trainee
12.2018 - 02.2019
Job overview
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
- Monitored and tracked team performance to identify and target deficiencies.
Education
Srinivasan College Of Arts & SciencePerambalur, India
Bachelor of Science from Hotel Management & Catering Science
04.2001
Skills
Multitasking proficiency
Timeline
Trianee Guest Service Supervisor
Heritage Madurai
08.2023 - Current
Trainee Guest Service Supervisor
Kalyan Grand
04.2023 - 07.2023
Lead Guest Service Associate
Kalyan Grand
04.2022 - 03.2023
Guest Service Associate
Kalyan Grand
03.2021 - 03.2022
Industrial Trainee
The Grand Regent
12.2018 - 02.2019
Srinivasan College Of Arts & Science
Bachelor of Science from Hotel Management & Catering Science
04.2001
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