

Operations Leader with 11+ years of experience at Amazon, specializing in strategic program delivery across AWS AI/ML services and consumer technologies. Proven track record in scaling cross-functional initiatives, managing multimillion-dollar budgets, and driving organizational transformation through data-driven frameworks and high-performing team leadership.
• Led end-to-end program delivery for AWS AI/ML flagship services including Amazon Rekognition, MTurk, Bedrock, and SageMaker, managing cross-functional teams and $10M+ annual budgets with 99.9% SLA compliance.
• Scaled global operations from 50 to 500+ resources through strategic vendor partnerships, implementing standardized quality frameworks that improved productivity by 25% and reduced operational costs by 30%.
• Developed and implemented career frameworks for 200+ employees across multiple locations, achieving 90% retention rate while successfully transitioning 300+ team members to new workflows with zero business disruption.
• Established automated quality assurance systems for ML operations, resulting in 50% reduction in annotation errors, 70% improvement in model training efficiency, and 40% faster project delivery times.
• Drove strategic OP1-2 initiatives and service launches, developing data-driven frameworks that enhanced visibility across 10+ concurrent ML projects.
• Managed large-scale program delivery for AWS AI/ML language and document services, overseeing complex capacity forecasting and vendor strategies with multimillion-dollar P&L responsibility.
• Implemented innovative annotation workflows and security protocols, achieving 80% throughput improvement through enhanced tooling and engineering collaboration.
• Established technical frameworks and SOPs incorporating scientist feedback loops, improving model accuracy and cross-functional collaboration.