VINOTHKUMAR C
CLUSTER IT MANAGER
CHENNAI
Summary
Dynamic and results-oriented IT Manager with 20 years of leadership experience in overseeing IT infrastructure, application support, and security services. Committed to delivering exceptional customer satisfaction through the focused implementation of innovative technical solutions. A proven leader adept at directing operations, maintenance, and support of complex systems, with a track record of developing creative business solutions tailored to meet organizational needs.
Possessing extensive expertise in information systems and hospitality solutions, successfully integrated IT infrastructure for 12 pre-opening Accor hotels and 1 IHCL (TAJ) hotel. Highly skilled in developing requests for proposals, conducting technology needs assessments, and providing comprehensive staff training.
Overview
20
20
years of professional experience
7
7
Certification
Work History
Cluster IT Manager
Intercontinental Hotels Group
Singapore, Singapore
05.2023 - Current
- Handling multi property Intercontinental Robertson Quay and Holiday Inn Express Clarke.
- Upgraded property management system and point of Sale application to enhance system features and
mitigate security risk - Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on
business operations - Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Successfully Eliminated EOL hardware's • and software's from hotel infrastructure
- Savings of 35K SGD per annum on the IT expenditure in overall IT Budget
Cluster IT Manager
Novotel & Ibis Chennai OMR and Novotel
CHENNAI, Tamilnadu, India
07.2017 - 05.2023
- Establishing, designing, and overseeing portfolio of hardware and infrastructure for division business applications, Wi-Fi, telephony, TV, and CCTV
- Managing IT requirements for projects and operations in Chennai-area Accor hotels
- Directing and leading Chennai Accor IT team and establishing individual goals for each team member's professional development
- Member of IMEA Region's Pre-Opening, IT Audit, and Backup Solutions Champion Team
- Achieved top score on IT audits to validate that business procedures are being followed, such as RCM, General Controls, Application Controls, Regularity Compliances and PCI-DSS
- Achieved 99% network and system application uptime by handling and planning IT project requirements for new buildings
- Actively engaged in architecture, infrastructure design, and management communication and network of hotel LAN, WAN, VOIP, VPN and wireless internet networks
- Examined cost-cutting measures and annually saved INR2.5 million per unit
- Engaging with operations HOD and General Managers of Chennai's Accor Hotels to develop more flexible, adaptable, and consistent method for achieving high standards
- Reviewing asset management, control Documents, user access privileges, Log records on regular basis to maintain data security
- Analyze daily complaints to assist team in developing solutions to problems thoroughly and keeping track of VOG ratings to raise customer satisfaction with IT services
- Implemented and tested off site backup and business continuity plan for all Chennai hotels.
IT Manager
Novotel And Ibis Chennai Sipcot
CHENNAI
01.2014 - 07.2017
- Supported and implemented IT services for three hotels ahead of opening with success In Chennai, (there is Novotel Chennai Sipcot, Ibis Chennai Sipcot, and ibis Chennai City Center)
- Managing demands of both internal and external auditors IT audits of hotels in order to accomplish organization's objective
- Passed IT compliance standards, including RCM, ITGC, ITAC, Regularity Compliances, and PCI-DSS, to certify that business guidelines are followed
- Conducted IT security awareness training to all users to overcome cyber security threats
- Restructured and renegotiated with vendors on cost optimization which provided savings of INR1.6 Million per unit.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance
- Assisted in development of long-term strategies to grow department and resources
- Oversaw IT department operations and training
Assistant IT Manager
Novotel Ibis Bengaluru Techpark
BENGALURU
06.2010 - 01.2014
- Aided in and oversaw application systems, software, hardware, and infrastructure for project to build first IP integrated hotel in India
- Worked with network equipment such as triple play switches (7724 and 7702), ONUs, MXK, and ONT (8324 and 2426) as well as copper, fiber, GPON, and MATV networks
- Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations
- Coordinating AV needs for activities taking place in BQ hall and meeting spaces
- 100% compliance was achieved by properly preparing and keeping documentation for IT audit validation.
Information Systems Executive
Vivanta by Taj
BENGALURU
01.2009 - 05.2010
- Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision
- Played key role in on-going network design, re-evaluation and optimization to keep pace with company growth
- Oversaw development and implementation of improvements to support and network operations
Adaptable and proficient in learning new concepts quickly and efficiently - Gained strong leadership skills by managing projects from start to finish
- Self-motivated, with strong sense of personal responsibility
Information Systems Executive
The Gateway Hotel
MANGALURU
02.2007 - 01.2009
- Revamping of complete network cable infrastructure.
- Procurement of new 40 computer's and allocated installed for users.
- Identified issues, analyzed information and provided solutions to problems
- Application Access control and inventory management
- Strengthened communication skills through regular interactions with others
- Resolved problems, improved operations and provided exceptional service
Systems Trainee
Taj Fisherman's Cove
CHENNAI
09.2005 - 02.2007
- Managed more than 90 nodes.
- Replaced defective components and upgraded office equipment per technology plan
- Monitored and logged daily server tasks and reports
- Installed application software and upgrades, virus protection, and drivers
- Resolved Internet and wireless and wired network access problems
- Shadowed personnel to learn appropriate methods for solving customer issues and troubleshooting technical problems
System Service Engineer
Genetic Computers
CHENNAI
08.2004 - 07.2005
- Maintained computer systems, installed and upgraded new systems
- Performed troubleshooting and maintenance of existing network systems
- Handled 20 users home desktops.
Education
Bachelor of Computer Applications - Computer Application
05.2009
Skills
- Project Management
- Asset Management
- Hardware and Networking
- Risk Management
- Cost Management
- IT Audit
- Leadership
- Business Continuity Planning
- Digital Transformation
- Server Operating systems
- Infrastructure Development
- Project Lifecycle Management
- Procurement
- Operational Requirements
- Agile Framework
- Product Development
- Security Planning
- Requirements Analysis
Certification
- Network Security Associate 1&2- Fortinet
- Information Systems Auditing, Controls and Assurance - The Hong Kong University of Science and Technology
- Introduction to Cyber security – CISCO
- Network Essentials - CISCO
- Introduction to Dark web, Anonymity and Cryptocurrency – EC Council.
- Six Sigma White Belt - Six Sigma
- ITIL Foundation - VMEdu
Online Boot Certifications
- CISM – Information Risk Management part 1and part 2
- CISM – Information Security Incident management Part1
- ITIL@4 Foundation - skill soft
- CISSP Domain 1, 2 & Risk Management - Udemy
- CISSP – Skill Soft
- CISA – IS Auditing, Managing Frame Works, Data Privacy and Risk, Data Classification, Performance and Management
- Bitcoin Basics
- Introduction of Block chain
- Expert Insights on Managing Crisis
- High Availability Disaster Recovery Solution
- Google Cloud Architecture –Cloud Basics
- Audio Essentials - Harman
Achievements
- Proud recipient of Accor Hotels India Award “IT Person of the Year” 2015
- TABE award winner for the BEST IT TEAM in TAJ hotels Business unit.
Timeline
Cluster IT Manager - Intercontinental Hotels Group
05.2023 - Current
Cluster IT Manager - Novotel & Ibis Chennai OMR and Novotel
07.2017 - 05.2023
IT Manager - Novotel And Ibis Chennai Sipcot
01.2014 - 07.2017
Assistant IT Manager - Novotel Ibis Bengaluru Techpark
06.2010 - 01.2014
Information Systems Executive - Vivanta by Taj
01.2009 - 05.2010
Information Systems Executive - The Gateway Hotel
02.2007 - 01.2009
Systems Trainee - Taj Fisherman's Cove
09.2005 - 02.2007
System Service Engineer - Genetic Computers
08.2004 - 07.2005
University of Madras - Bachelor of Computer Applications, Computer Application
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Languages
English
Advanced (C1)
Tamil
Bilingual or Proficient (C2)
Software
OPERA, OASIS, AMADEUS - PMS
Simphony, Micros 3700 & 9700, Infrasys - POS
SUN, Alif Boss - Financial Application
HRMS, Timesoft - HR
Baracuda, Veritas, Veeam - Backup Application
JDS, FCS - Call Accounting System
Alcatel, NEC - PBX
Interests
Cyber Security
Leadership Development
Project Management
Playing Badminton
Accomplishments
- Successfully led the IT integration and opening of 13 hotels, including 12 Accor pre-opening properties and 1 IHCL (TAJ) hotel.
- Successfully supported multiple hotels as part of the IMEA IT Task Force, ensuring seamless IT infrastructure implementation and operational support.
Affiliations
- Former member of the Accor Hotels IMEA Region IT Pre-opening Team.
- Former member of the Accor Hotels IMEA Region IT Audit Team.
Work Preference
Work Type
Full TimeImportant To Me
Career advancementFlexible work hoursPersonal development programsCompany CultureWork-life balanceSimilar Profiles
Carla CannonitoCarla Cannonito
Commercial Director at InterContinental Hotels Group| IHG Army HotelsCommercial Director at InterContinental Hotels Group| IHG Army Hotels
Chuhan LinChuhan Lin
Food and Beverage Attendant at Intercontinental Hotels GroupFood and Beverage Attendant at Intercontinental Hotels Group
Assem ElfataranyAssem Elfatarany
Room Service Server(substitute) at Intercontinental Hotels GroupRoom Service Server(substitute) at Intercontinental Hotels Group
Jimi VishwasJimi Vishwas
Food and Beverage Supervisor at Intercontinental Hotels GroupFood and Beverage Supervisor at Intercontinental Hotels Group
Dhivya RameshDhivya Ramesh
HR Executive & Recruiter at Tessolve SemiconductorsHR Executive & Recruiter at Tessolve Semiconductors