Vinoth Kumar J
Chennai
Summary
Dynamic and results-oriented Manager with over 28 years of experience in the logistics and express delivery sector. Proven track record in service center management, operations optimization, and team leadership ,transforming logistics landscapes, driving high-performance teams, and achieving exceptional results within DHL Express India.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Service Center Manager
DHL Express India Pvt Ltd
Chennai
06.2024 - 10.2024
- Spearheaded daily operations of South India's largest customer service center, driving exceptional customer experiences and operational excellence.
- Coached supervisors and team leaders to align with KPIs and optimize import/export operations.
- Certified International Specialist (CIS) trainer, cultivating a culture of expertise and adherence to DHL's global standards. And mentored new employees through CIS training, instilling DHL's vision and operational excellence.
- Fostered a high-performing team environment, leveraging leadership development, process innovations, and employee engagement strategies.
- Implemented corrective actions, ensuring adherence to DHL Express GSOP (Global Standard Operating Platform) standards.
Service Center Manager
DHL Express India Pvt Ltd
Bangalore
01.2018 - 05.2024
- Monitored and analyzed KPIs, providing actionable insights to supervisors, and team leaders.
- Collaborated with stakeholders to develop and implement standardized operating procedures (SOPs).
- Led a team responsible for monitoring and resolving network disruptions. Improved network visibility, achieving a 99% increase in on-time deliveries.
- Collaborated with global teams to share best practices and optimize network efficiency.
- Ensured compliance with GDP (Good Distribution Practice) and regulatory requirements for temperature-sensitive shipments.
Service Center Manager
DHL Express India Pvt Ltd
Tirupur
01.2008 - 12.2017
Service Center Manager
DHL Express India Pvt Ltd
Coimbatore
01.2008 - 12.2017
Service Center Supervisor
DHL Express India Pvt Ltd
Mysore, Bangalore
01.2006 - 12.2007
- Supervised frontline staff, ensuring exceptional customer service, and operational efficiency.
- Maintained high audit standards, ensuring compliance with DHL's global procedures.
- Fostered strong customer relationships, resolved complex issues, and promoted loyalty.
- Strategically managed daily operations, prioritizing tasks, and allocating resources.
- Managed performance, building strong relationships with team members.
Operations Lead
DHL Express India Pvt Ltd
Chennai, Gateway
01.2002 - 12.2005
- Led operational initiatives that streamlined workflow and enhanced service delivery.
- Provided coaching and mentoring to Courier & frontline Staff, fostering team cohesion and performance.
Education
MBA - International Business
Bharathiar University
Coimbatore, Tamilnadu12-2014
Bachelor of Science - Zoology
Madras Univercity
Chennai, Tamilnadu12-1993
Skills
- Certified International Specialist (CIS)
- Customer Service Excellence
- Indian customs regulations and compliance
- Complaint Resolution and Warehouse Management (WMS)
- International shipping and customs clearance
- Freight forwarding and clearance
- 5S
- Communication and stakeholder management
- Leadership and team management
- International Trade Knowledge
- Managing logistics challenges
- Maintaining a positive attitude in high-pressure environments
- Employee engagement in a fast-paced environment
Languages
Tamil
First Language
English
Advanced (C1)
C1
Certification
- CIS - Trainer
- Dangerous Goods in Cat'4
Accomplishments
- Operation Excellence Award from Country manager (2004).
- Employee of the Year (2014).
- Asia Pacific Superstar (2013).
- Best Performer of the Year (2000).
Timeline
Senior Service Center Manager
DHL Express India Pvt Ltd
06.2024 - 10.2024
Service Center Manager
DHL Express India Pvt Ltd
01.2018 - 05.2024
Service Center Manager
DHL Express India Pvt Ltd
01.2008 - 12.2017
Service Center Manager
DHL Express India Pvt Ltd
01.2008 - 12.2017
Service Center Supervisor
DHL Express India Pvt Ltd
01.2006 - 12.2007
Operations Lead
DHL Express India Pvt Ltd
01.2002 - 12.2005
- CIS - Trainer
- Dangerous Goods in Cat'4
MBA - International Business
Bharathiar University
Bachelor of Science - Zoology
Madras Univercity
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