Vinu Krishnan Radhakrishnan
Bangalore
Summary
Seasoned Consulting Manager with a proven track record at Cognizant Business Consulting, enhancing customer engagement by 7% through innovative redesigns. Expert in product management and strategy, leveraging data science and agile methodology to drive decision-making and product innovation. Excelled in cross-functional collaboration, mentoring, and leadership, consistently achieving project success and client satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Consulting Manager
Cognizant Business Consulting
Bangalore
01.2025 - Current
- Managed project teams to ensure successful completion of projects within budget and timeline.
- Provided consulting services to clients in the areas of customer experience, increase user engagement, and data-based decision making.
- Conducted market research to identify potential opportunities for growth.
- Performed gap analysis between current state of operations versus desired future state.
- Recruited new high-priority clients and maintained long-term relationships with existing ones.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Delegated work to staff, setting priorities and goals.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- As part of the ongoing engagement has been responsible for improving user engagement with the client website homepage header by 7% with a new redesign.
- Able to achieve a 30% increase in intent to purchase by enabling scope for conversion in campaign pages.
Senior Consultant
Cognizant Business Consulting
Bangalore
03.2021 - 12.2024
- Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products. Responsible for user story generation and grooming requirements.
- Worked closely with developers throughout the software development lifecycle to ensure successful delivery of products.
- Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
- Collaborated with customers, partners and internal teams to drive product vision and project prioritization.
- Developed and managed the product backlog by organizing documentation, feature requests, and tickets for implementation.
- Funnel analysis and customer journey mapping.
- Conducted usability tests to identify areas of improvement in existing products.
- Designed experiments to test new features or changes in user experience.
- Analyzed user data to uncover insights about how customers interact with products and make decisions about what features should be prioritized.
- Identified market trends, gathered customer feedback and analyzed competitive landscape to develop new product ideas.
- Provided guidance on best practices related to user interface design, usability testing and analytics tracking.
- Implemented improved landing page strategies to increase conversion rate.
- Managed product testing processes with staff engineers.
- Collaborated with other departments to coordinate strategic marketing activities.
- Created detailed technical specifications documents outlining the functional requirements of proposed products or features.
- Be part of the design discussion, provide feedback, identify areas of improvement, and offer suggestions on how to enhance the customer experience.
- Point of contact for the development team for any clarification with regard to requirements.
- Be part of the solution: how to implement the designs provided, call out areas likely to cause roadblocks, and how to best resolve them.
- Carrying out agile-related ceremonies
Functional Consultant
Tata Consultancy Services
08.2018 - 02.2021
- Work with the scrum team for building product features - involved in ideation, gathering requirements, user stories, coordinating sprints
- Responsible for PRDs and Functional Specification documents
- Define roadmap and maintain product backlog and KPIs
- Competitive research and collation of metrics to determine product strategy and identify opportunities in the market
- Identify product weaknesses and constantly work on improvement strategies
- Publish advisory reports on latest technology, industry trends and their implementations
- Extensively worked on product journey from ideation, end to end building and go to market
Software Developer
UST Global
08.2018 - 02.2021
- 37 months experience in IT business services in retail domains with expertise in analysis, incident resolution, quality assurance, and project delivery and configuration management
- Performed enhancements and provided end to end on-call support for SLA based issue resolution using CARTS
- Track record having resolved over 600 incidents for the project
- Performed enhancements to add region code for newly opened warehouse locations and added spoils and warranty message for hazardous materials
Education
MBA - Analytics And Marketing
Great Lakes Institute of Management
Chennai03-2017
Engineering - CSE
Cochin University of Science And Technology
04-2012
12th (ISC) -
Loyola School
Trivandrum03-2008
Skills
- Product Management
- Product Innovation
- Data Science
- Machine Learning
- Data Visualization
- Supervised and Unsupervised Learning
- Requirement Gathering
- Agile Methodology
- SQL databases
- Feature engineering
- Natural language processing
- Product Strategy
- Neural networks
Certification
- Lean Six Sigma Certification - Green Belt, KPMG
- Certified Scrum Product Owner, Scrum Alliance
- Data Science and Machine Learning Certification, Scaler
Projects
- Target case study - Analysis of order data between 2016-2018, focusing on operations in Brazil to generate insights about order processing, pricing strategy, payment and shipping efficiency.
- Walmart case study - Analyze customer purchase behavior, against demographic data to help management make better decisions.
- YULU - Analyze factors affecting demand for electric cycles in India.
Timeline
Consulting Manager
Cognizant Business Consulting
01.2025 - Current
Senior Consultant
Cognizant Business Consulting
03.2021 - 12.2024
Functional Consultant
Tata Consultancy Services
08.2018 - 02.2021
Software Developer
UST Global
08.2018 - 02.2021
MBA - Analytics And Marketing
Great Lakes Institute of Management
Engineering - CSE
Cochin University of Science And Technology
12th (ISC) -
Loyola School
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