VINU M
Business development Manager
Kottayam,KL
Summary
Dynamic Business Development Manager with a proven track record at Crown Décor PVT LTD, excelling in dealer management and client relationship building and professional with over years of experience spanning customer service, retail store management, and business development. Proven ability to lead teams, optimize operations, and build lasting client relationships. Skilled in identifying growth opportunities, executing strategic initiatives, and driving revenue across competitive markets. Currently excelling as a Business Development Manager, leveraging hands-on retail and service expertise to develop scalable solutions and expand market reach.
Overview
12
12
years of professional experience
6
6
Certification
5
5
years of post-secondary education
Work History
Business Development manager
Crown décor PVT LTD
Kerala
03.2023 - Current
- Dealer Appointment & Management
- Client Meetings & Relationship Building
- Sales Order Closing
- Target Achievement & Sales Growth
- Reporting & Coordination
- HPL Products, Tabillo Tables
GXA Guest Experience Ambassador
DUBAI INTERNATIONAL AIRPORT TERMINAL 3
02.2021 - 03.2023
- Assist passengers with self-service check-in kiosks.
- Inspect and verify passenger documentation.
- Manage passenger baggage processing including handling and fee calculation if applicable.
- Assist passengers as needed through arrival and check in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.
- Direct passengers through Customs, Immigration, and quarantine as required.
- Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.
- Always maintain the highest standards of safety and security.
- Other duties as assigned
CUSTOMER SERVICE PROFESSIONAL
DUBAI INTERNATIONAL AIRPORT TERMINAL 3
06.2019 - 04.2020
- Developed strong communication and organizational skills through working on group projects.
- Resolved problems, improved operations and provided exceptional service.
- Excellent communication skills, both verbal and written.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized professional with expertise in managing resources and optimizing performance. Proficient in providing valuable insights and supporting decision-making processes. Committed to enhancing productivity and contributing to overall success.
STORE MANAGER
MONARCH INTERNATIONAL
09.2017 - 05.2019
- Supervise the enquiry office and events diary on a daily basis and in line with business strategy.
- Respond to all enquiries, generating proposals, following-up on sales leads and converting to contracted bookings.
- Provide support and direction to the enquiry team relating to team performance and development.
- Supervise staffing levels within the enquiry office ensuring the department always runs smoothly and efficiently.
- Ensure all enquiries are responded to within the timeframes outlined within the standard operating procedures.
- Ensure the enquiry team have a good working relationship with the Business Development Team and provide the necessary support to successfully manage and develop all business leads.
- To ensure all members of the enquiry team have a thorough understanding sales targets and the forecast.
HELP - DESK ASSOCIATE
RELIANCE RETAIL Ltd
02.2016 - 02.2017
- Updating and tracking the Sales, Delivery and Installation information.
- Updating HDA checklists.
- Registering the Customer complaints and providing the service backups.
- Making happy calls and updating the customer feedbacks.
- Analyzing and balancing customer relations and financial needs.
- Maintaining staff attendance reports and staff salary and incentive information.
- Resolving customer and staff issues.
- Updating SAP CRM Sales Reports and confirming the post goods issues
ASSISTANT SALES MANAGER
INDOGRACE METAL ENGINEERING & CONTRACTING
11.2013 - 08.2015
- Identify business opportunities to increase brand and revenue.
- Updating sales information and leading the raw.
- Listing the product shortage and availability.
- Motivating, guiding and training to the sales staff.
- Implementing signage's and wall postures on proper locations.
- Provides product, promotion, and pricing information by clarifying customer request.
Education
MBA - Finance and HR
06.2011 - 07.2013
BBA - Business Administration
06.2008 - 03.2011
Skills
- SAP CRM
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Tally
- Efficient Teamwork
- Problem solving
- Management
- Adaptability
- Ability to learn quickly
- Excellent negotiating skills
- Dealer management
- Sales growth
- Client relationship management
- Reporting coordination
- Product knowledge
- Market analysis
- Lead generation
- Customer engagement
- Networking proficiency
Certification
- First Aid (certified)
- Guest Experience Training (certified)
Projects
- Computer literacy in rural area.
- A Study on Employee Motivation in Nirapara Roller Flour Mills Pvt.ltd.
- Study on working capital management in business operation HLL LIFE CARE LIMITED TVM.
Personal Information
- Age: 30
- Date of Birth: 04/02/90
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Business Development manager - Crown décor PVT LTD
03.2023 - Current
GXA Guest Experience Ambassador - DUBAI INTERNATIONAL AIRPORT TERMINAL 3
02.2021 - 03.2023
CUSTOMER SERVICE PROFESSIONAL - DUBAI INTERNATIONAL AIRPORT TERMINAL 3
06.2019 - 04.2020
STORE MANAGER - MONARCH INTERNATIONAL
09.2017 - 05.2019
HELP - DESK ASSOCIATE - RELIANCE RETAIL Ltd
02.2016 - 02.2017
ASSISTANT SALES MANAGER - INDOGRACE METAL ENGINEERING & CONTRACTING
11.2013 - 08.2015
Kerala University - MBA, Finance and HR
06.2011 - 07.2013
Mahatma Gandhi University - BBA, Business Administration
06.2008 - 03.2011