Vinu K Mathew
Principal Systems Dev Engineer
Hillsboro
Summary
Experienced Data Storage Professional with more than 14 years of demonstrated experience in the field of Servers and Storage Solutions.
Overview
15
15
years of professional experience
5
5
Certifications
Work History
Principal Systems Development Engineer
Dell International Services
02.2016 - Current
- Core technical team member of In-Market Engineering / Storage Sustaining.
- Responsible for planning, developing and testing product/fixes/features of various Storage Solutions such as Dell Equallogic, Dell Compellent and Dell Powerscale (Formerly EMC Isilon).
- Identify code bugs, isolate and reproduce them in internal lab and collaborate with core developers to deliver monthly software patches containing fixes.
- Building and Maintaining Lab infrastructure used extensively for testing, issue simulation and training.
- Provide Failure Analysis(RCA) for issues reported after development and release phase; provide analysis of product quality/reliability performance based on factory and field data.
- Develop documents including but not limited to standard operating procedures, runbook, workload analysis and so on to support organizations and customers.
- Develop scripts and utilities to automate troubleshooting and simplify debugging.
Professional Services Engineer
NetApp
06.2015 - 02.2016
- Deployed and Administered NetApp and EMC Storage solutions for one of NetApp's biggest customers - Amgen, USA.
- Was responsible for various data management activities such as provisioning file and block storage to business departments via iSCSI/FC/SAS storage protocols.
- Maintained administrative access to organization's multi-domain DNS servers and Windows Active Directory infrastructure.
- Troubleshooting performance issues with respect to TCP/IP Network, Backend SAN, SMB/NFS Permissions and other break-fix problems.
- Cross training colleagues in the team on EMC NAS Storage and assist in data migration projects from EMC to NetApp clusters.
Storage Operations Specialist
EMC Corporation
11.2012 - 05.2015
- Was responsible for providing operational support and management to EMC's key business clients - General Motors, USA and Vodafone, UK.
- Configuring Storage solutions end-to-end and testing them in Pre-production environments and move them to Production after successful validation.
- Managed NAS infrastructure of about 12 Isilon Clusters and 50 VNX Unified Storage Arrays with roughly 22PB of storage distributed across various data centers globally.
- Some of the critical managing tasks included, performance tuning, disaster recovery solutions(Replication), data migration across storage arrays, proactive troubleshooting of hardware/software/network.
- Followed ITIL Framework to efficiently handle various data management tasks, scheduled outages, firmware upgrades, disaster recovery drills and so on with zero impact to the business.
Technology Consultant
Cerner Corporation
05.2012 - 11.2012
- Was part of DeviceWorks(DWx) Integration team for Cerner.
- Millennium software. Responsible for deploying Cerner Millennium software, powered by Oracle DBMS/RAC onto third party medical devices for real-time patient records accessibility.
- Worked closely with clients across domains to integrate Cerner's Electronic Health Record(EHR) database software and install them on their existing medical infrastructure (mainly GenLab and Micro Devices)
Project Engineer (Subject Matter Expert - NAS)
Wipro Technologies
01.2010 - 05.2012
- Joined Storage Support team as SSE (Storage Support Engineer) for EMC's File Based Storage Solution - Celerra and VNX.
- Was mainly responsible for resolving technical issues which were reported over Chat Support or Voice Support lines.
- Was soon promoted to Team Lead / SME due to demonstrated efficiency in handling technical problems and providing solutions.
- New responsibilities included training new hires and L1/L2 engineers on Data Storage Concepts.
- Assisting SSEs on technical escalations and joining customer calls when there was Data Unavailable/ Data Loss situations.
- Providing timely updates to team about new Code releases, known issues, Technical SOPs.
Technical Support Associate
Dell International Services
05.2009 - 12.2009
- Was part of Dell's Commercial Technical support for laptops.
- Worked as L2 technical support in Dell EMEA Premium Support.
- Provided assistance to end customers on technical issues with their laptop hardware, software and network configuration.
- Work with Dell diagnostic software for advanced troubleshooting and assist in installation of various essential software required by customers.
- Won several accolades for best 'Total Customer Experience'.
Education
Master of Science - Software Systems
Birla Institute Of Technology & Science
Bengaluru, India 05.2001 -
Bachelor of Science - Mathematics And Computer Science
St.Joseph's College of Arts And Science
Bengaluru 05.2001 -
High School Diploma -
St.Joseph's College
Bengaluru 05.2001 -
High School Diploma -
St.Joseph's Indian High School
Bengaluru 05.2001 -
Skills
TCP/IP Networks
undefinedAccomplishments
- For Providing Training and On-Job Support to new hires from Capgemini on Dell Compellent as a part of Legacy Storage Transition.
- For holding the ship steady and continuing to deliver exceptional services to Customers when the entire Dell St.Petersburg(Russia) team were affected by WFR due to the Russian-Ukraine War tensions.
- For timely Support and Recovery of Data for a Business Critical Customer for Dell that was in DRU.
- For training new hires and ramping up onboarding and support during a project transition.
- For rescuing an Enterprise Business Customer from a critical Data-Loss situation and recovering data for them.
- Played a Key Role in transitioning the NAS infrastructure and providing vital KT transfer to the new team members and received appreciation from General Motors (client) for the service provided.
Bravo Award - Dell Technologies Apr 2022:
Bravo Award - Dell Technologies Jan 2023:
Delight Award - Dell Technologies Jul 2023:
Bronze Award - Dell Technologies Jan 2018:
On the Spot Award - Dell Technologies Nov 2016
Bronze Award - EMC Dec 2014:
Additional Information
Nationality: India
US Visa: H4 EAD with Work Authorization Until12/21/2026
Date of Birth: 15 September 1988
Gender: Male
Certification
Dell Certified Associate Information Storage and Management (E20-001)
Timeline
Cisco Certified Network Associate(200-301)
11-2023
Principal Systems Development Engineer
Dell International Services
02.2016 - Current
Professional Services Engineer
NetApp
06.2015 - 02.2016
Isilon Certified Storage Professional Exam for OneFS 6.5 (ICSP)(100-045)
08-2013
Storage Operations Specialist
EMC Corporation
11.2012 - 05.2015
VNX Specialist Exam for Implementation Engineers(E20-390)
06-2012
Technology Consultant
Cerner Corporation
05.2012 - 11.2012
Network Attached Storage (NAS) Specialist Exam for Storage Administrators(E20-538)
03-2012
Dell Certified Associate Information Storage and Management (E20-001)
10-2011
Project Engineer (Subject Matter Expert - NAS)
Wipro Technologies
01.2010 - 05.2012
Technical Support Associate
Dell International Services
05.2009 - 12.2009
Master of Science - Software Systems
Birla Institute Of Technology & Science
05.2001 -
Bachelor of Science - Mathematics And Computer Science
St.Joseph's College of Arts And Science
05.2001 -
High School Diploma -
St.Joseph's College
05.2001 -
High School Diploma -
St.Joseph's Indian High School
05.2001 -
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