Vinutha Gowda
Relationship Manager
Bangalore
Summary
Accomplished Relationship Manager with a proven track record at Service Plug, excelling in client relationship cultivation and data analytics. Demonstrated ability to enhance customer satisfaction and trust, significantly improving client retention rates. Skilled in wealth management offerings and adept at building lucrative, long-term partnerships through strategic communication and management.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Relationship Manager
Service Plug
10.2024 - Current
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Implemented effective communication strategies to maintain ongoing dialogue with clients, fostering long-term partnerships.
Online Relationship Manager
Nobroker
05.2024 - 09.2024
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Debt Recovery Specialist
Sr9 Associates
11.2022 - 04.2024
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Maintained high volume of calls and met demands of busy and productive group.
- Used skip tracing and other techniques to locate debtors.
Education
Bachelor In Science - Science Education
09.2022
Skills
Business relationship cultivation
Timeline
Relationship Manager - Service Plug
10.2024 - Current
Online Relationship Manager - Nobroker
05.2024 - 09.2024
Debt Recovery Specialist - Sr9 Associates
11.2022 - 04.2024
Mysore University - Bachelor In Science , Science Education
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