Vinutha TM

• Evaluating new partners to see if they meet the company’s legal and technical, criteria, to ensure that can be the potentially certified partners
• Ensuring to send partners the legal agreement and facilitate of signing the same and guiding through the process and updating the internal doc to reflect the certified partners
• Being a part of internal projects for betterment of quality of products
• Performing the Quality check on tools like Once creative and DSP to ensure the smooth running of campaigns before launching

• Vendor certification, Homepage QA, Browser testing and IBW, Feature and Format Testing
• Testing the banner functionality of the new features which will be catering for clients at the time of sales
• Performing the testing in the various AOL environments, using different Operating Systems and on all available browsers
• Using multiple tools like VAST Tag tester/CrossBrowser testing to conduct our testing/troubleshooting

- Worked for Product Operations and Escalation Management (POEM)

- Ability to coordinate with stakeholders and ensuring to achieve agreed-upon team SLA metrics.

- Troubleshooting complex issues of all Google products such as DCM, DRM, DBM, GAP managing and co-coordinating with services team on daily and weekly alerts.

- Identifying, analyzing, and initiating the escalation process based on the escalation criteria s

- Linking the escalation task with incident problem records, identifying suitable service provider contacts, and finding the appropriate customer management services qualified for the task.

- Working closely with Engineering team to address any technical or customer escalation issues and ensuring the consumer satisfaction throughout the escalation process.

- Interact with product management, engineering, sales, and services across the globe, to integrate services input into the product and prepare the broader organization and marketplace for new innovations.

- Documentation of daily process and training the new bees

- Managing the queue, and acting as sift lead to assign equal cases amongst the team members

• On boarding new Process from implementations to Operations.
• Responsibilities of Ad trafficking management, Optimization and reporting of Ad campaigns.
• Good understanding of online Ad campaign metrics and analysis
• Setting up new campaigns, monitoring and reporting on Ad serving tools.
• Daily management includes trafficking, optimization and creative swap of Ad campaigns
• Testing of all Ad creative for compliance of site specifications as well as functionality
• Handled the QA Requests and campaign reports