Vinuthna Daitharam
HYDERABAD
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
FOUNDEVER
HYDERABAD
06.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained a high level of professionalism when dealing with difficult customers.
- Mentored new hires or peers on call-handling procedures and customer interaction standards.
- Met KPIs such as average handling time and customer satisfaction score (CSAT).
- Provided voice support for US customers and was later selected to handle UK process based on performance and communication skills.
Education
BTECH -
ST.MARTIN’S ENGINEERING COLLEGE
04-2024
INTERMEDIATE -
TOPPER’S JUNIOR COLLEGE
04-2020
SCHOOL -
ST.ANN’S HIGH SCHOOL
04-2018
Skills
- Team collaboration
- Mentoring peers
- Problem solving
- Time management
- Adaptability and flexibility
Hobbies and Interests
- Volunteering in social activities
- Reading novels, drawing
- Drawing
Timeline
Customer Service Representative
FOUNDEVER
06.2024 - Current
BTECH -
ST.MARTIN’S ENGINEERING COLLEGE
INTERMEDIATE -
TOPPER’S JUNIOR COLLEGE
SCHOOL -
ST.ANN’S HIGH SCHOOL