Vinyas Donthi
Assistant Manager
Hyderabad
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
2
2
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Assistant Manager
Triumphant institute of management education Pvt ltd.,
Hyderabad
06.2021 - Current
- Strengthened promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Assisted in organizing and overseeing assignments to drive operational excellence.
E-Support Officer
Knoah Solutions Pvt Ltd.,
Hyderabad
11.2018 - 06.2019
- Handled inbound customer chat conversations for various products.
- Oversaw troubleshooting, technical issue resolution and consulting services.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained up-to-date knowledge of product and service changes.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
Education
MBA - Finance, Marketing
Bhavan’s Vivekananda College For Science And Humanities
Hyderabad, India 09.2019 - 06.2021
Bachelor of Science - Electronics
Bankatlal Badruka College Of Information Technology
Hyderabad, India. 05.2015 - 05.2018
Intermediate -
NRI Junior Kalashala
Hyderabad, India. 05.2013 - 05.2015
SSC -
Gowtham Model School
06.2012 - 03.2013
Skills
Operations management
Strategic planning
Cost Control
Staff Management
Sales growth
Business planning
Business administration
Hobbies
- Long Drives.
- Exploring nearby places.
Timeline
Assistant Manager
Triumphant institute of management education Pvt ltd.,
06.2021 - Current
MBA - Finance, Marketing
Bhavan’s Vivekananda College For Science And Humanities
09.2019 - 06.2021
E-Support Officer
Knoah Solutions Pvt Ltd.,
11.2018 - 06.2019
Bachelor of Science - Electronics
Bankatlal Badruka College Of Information Technology
05.2015 - 05.2018
Intermediate -
NRI Junior Kalashala
05.2013 - 05.2015
SSC -
Gowtham Model School
06.2012 - 03.2013