Micros and Fidelio
Steve Monteiro
Waiter
Jumeirah 3
Summary
Focused and reliable Waiter bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure intermediatary position. Ready to help team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
3
3
Languages
Work History
Waiter
Toubkal Investments Chain of Restaurants
01.2020 - Current
- Greet and escort guests to their tables
- Present menu and provide detailed information when asked
- Prepare tables by setting up linens, silverware, and glasses
- Inform customers about the day's specials
- Offer menu recommendations upon request
- Communicate order details to the Kitchen Staff
- Serve food and drink orders
- Check dishes and kitchenware for cleanliness and presentation and report any problems
- Arrange table settings and maintain a tidy dining area
- Deliver checks and collect bill payments.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
Assistant Waiter
Toubkal Investments Chain of Restaurants
- Consistently provided professional, friendly, and engaging service
- Skillfully promoted items on beverage lists and restaurant specials
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Displayed enthusiasm and knowledge about the restaurant's menu and products
- Set dining tables according to type of event and service standards
- Routinely supported other areas of restaurant as requested, including answering telephones and completing financial transactions for other staff
- Addressed dinner complaints with kitchen staff and served replacement menu items promptly
- Immediately reported accidents, injuries, or unsafe work conditions to manager
- Developed and maintained positive working relationships with others to reach business goals
- Demonstrated genuine hospitality while greeting and establishing rapport with guests
- Provide friendly and attentive service
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages, and ingredients.
Education
High School Diploma -
Government Higher Secondary Canacona
GoaSt. Anthony High School, Galgibaga - Canacona
GoaSkills
Order Management
Food Inspection
Food Spoilage Prevention
Fine Dining
Guest Relations
Food and Beverage Pairings
Order Taking
Safe Food Handling
Personal Qualifications
- Passed SSC (X Standard) from St. Anthony high school, Galgibaga-Goa in the year March 2013
- Passed HSSC (IIX Standard) from Govt. Higher secondary school, Canacona-Goa in the year March 2015
Requirements And Skills
- Trustworthy
- Calm under pressure
- Meticulous
- Basic computer skills
- Initiative-taking
- Strong initiative
- Problem solving
- Proven work experience as a Waiter
- Firsthand experience with cash register and ordering information system
- Basic math skills
- Excellent presentation skills
- Strong organizational and multitasking skills, with the ability to perform well in a challenging environment
- Active listening and effective communication skills
- Team spirit
- Flexibility to work in shifts
Enclosures
- Best employee of the month certificate
- Computer diploma certificate
- X (tenth passed) board exam Marksheet
- IIX (twelfth passed) board exam Marksheet
Additional Qualification
- Well-versed with Micros and Fidelio
- Advance diploma in computer application- basics of IT, MSWindows, MS-Word, MS-Excel, MS-PowerPoint, MS-Access, Tally. ERP 9, HTML, Internet, and Multimedia
- Offering 03 years of experience in hospitality sector
- Awarded as the best employee of the month of Feb-2023
Personal Information
- Date of Birth: 10/10/97
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Catholic
Disclaimer
I would like to take this chance to thank you for looking through my CV and ask that you consider hiring me for a position in your prestigious company that matches my qualifications. The information presented above is current and accurate.
Accomplishments
- Selected to serve notable VIP guests for major private events.
- Employee of the month.
- Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.
Software
Advance diploma - IT basics
MS word, MS Excel, MS Powerpoint, MS Access
Tally ERP 9, HTML,
Certification
Computer Diploma
Timeline
Waiter
Toubkal Investments Chain of Restaurants
01.2020 - Current
Assistant Waiter
Toubkal Investments Chain of Restaurants
High School Diploma -
Government Higher Secondary Canacona
St. Anthony High School, Galgibaga - Canacona