Violet Jaworski
Hobart
Summary
Insurance Agent with over 15 years of experience in client account management and policy administration. Known for strong active listening and teamwork skills. Experienced with client needs analysis and insurance policy customization. Knowledge of industry regulations and maintaining high standards of customer service.
Overview
25
25
years of professional experience
Work History
Personal Lines Account Manager
Keystone/McGowan Insurance Group
Valparaiso, IN
02.2024 - 02.2026
- Managed client accounts, ensuring timely policy renewals and updates.
- Provided expert guidance on coverage options tailored to individual needs.
- Processed claims efficiently, maintaining clear communication with clients throughout.
- Assisted clients with policy changes, ensuring accurate adjustments were made to meet their specific needs.
- Developed strong relationships with clients, enhancing customer satisfaction and retention.
- Collaborated with underwriters to assess risk and determine appropriate coverage levels.
Insurance Agent
Lincolnway Insurance Services
Schererville, IN
07.2017 - 01.2024
- Developed and maintained strong client relationships to enhance policy retention and satisfaction.
- Analyzed clients' insurance needs to recommend appropriate coverage options and solutions.
- Conducted regular policy reviews to ensure compliance with regulatory standards and best practices.
- Trained new agents on product knowledge, sales techniques, and customer service strategies.
- Collaborated with underwriters to assess risk factors and optimize policy pricing structures.
- Responded to customer calls swiftly to resolve issues and answer questions.
Insurance Agent
Insurance Consultants, Inc
Knox, IN
04.2001 - 04.2017
- Built strong relationships with clients through consistent communication and excellent customer service.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
- Maintained high standards of customer service by building relationships with clients.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Education
High School Diploma -
Knox High School
Knox, IN06-1992
Skills
- Underwriting principles
- Industry regulations
- Insurance products
- Policy administration
- Teamwork
- Customer service
- Problem-solving
- Multitasking
- Quotes and sales
- Customer follow-up
- Active listening
- Property and casualty insurance
Affiliations
ST. Margaret Ann Polish Language School in Merrillville, In , a school that teaches children up to 8th about the Polish heritage and culture about Poland. I am the Vice President since the doors opened in 2022.
Languages
Polish
Native or Bilingual
Timeline
Personal Lines Account Manager
Keystone/McGowan Insurance Group
02.2024 - 02.2026
Insurance Agent
Lincolnway Insurance Services
07.2017 - 01.2024
Insurance Agent
Insurance Consultants, Inc
04.2001 - 04.2017
High School Diploma -
Knox High School