Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Violet Anthony Esteves

Violet Anthony Esteves

Admin Executive
Mumbai

Summary

To create value for your esteemed organization by utilizing my skills with learning spirit. Accomplished Flight Attendant offering over [Number] years in domestic and international commercial airline industry. Highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.

Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.

Overview

7
7
years of professional experience
2
2
Certifications
1
1
Language

Work History

Senior Cabin Crew, Cabin Crew

Jet Airways
Mumbai
02.2016 - 06.2019
  • Joined
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Verified aircraft and passenger compliance with policies, regulations and safety guidance.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Checked personnel for proper uniforms and safety equipment.
  • Stocked cabin with safety guides, airsick bags and cleaning products after every flight.
  • Enforced lost and found procedures for any items inadvertently left behind by travelers.
  • Conducted complete and accurate audits of aircraft following cleaning and sanitization procedures.
  • Followed company regulations and rules to promote safe environment for travelers and employees.
  • Checked whether personnel completed required duties and responsibilities during respective shifts.
  • Ensured safety and comfort of customers onboard aircraft.

Admin Executive

Aditya Birla Group
03.2021 - Current
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Maintained protocol throughout routine work days and special events.
  • Answered high volume of phone calls and email inquiries.
  • Created and updated records and files to maintain document compliance.
  • Sorted, opened and routed mail and deliveries to meet business requirements.
  • Identified communication channels to set roadmap to distribute information.
  • Conducted research to assist with routine tasks and special projects.
  • Collected data, input records and protected electronic files.
  • Planned and executed events for employees and clients and managed logistics and vendor relations.
  • Scheduled appointments and meetings, organized materials and prepared rooms.
  • Reviewed information, created models and contributed to decision-making process by forecasting trends.
  • Handled incoming and outgoing mail, email and faxes.
  • Managed and reviewed filing and office systems.
  • Worked with senior management to initiate new projects and assist in various processes.
  • Screened personal and business calls and directed to appropriate party.
  • Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
  • Led staff and vendors in providing high level of service for owner and guests.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
  • Filed paperwork and organized computer-based information.

Banquet Booking Executive

NSCI, National Sports Club of India
07.2019 - 02.2021
  • Collaborated with team members to achieve target results.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Received and processed stock into inventory management system.
  • Developed and maintained courteous and effective working relationships.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Improved operations through consistent hard work and dedication.
  • Increased customer satisfaction by resolving issues.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Drove operational improvements which resulted in savings and improved profit margins.

Executive

Tiny Owl Technology Pvt. Ltd
01.2015 - 08.2015
  • Conducted regular meetings with team to discuss issues, concerns and updates.
  • Utilized appropriate financial tools to manage accounts payable and receivable.
  • Assessed and analyzed departmental budgets to find ways to minimize expenses and optimize profits.
  • Launched new rewards program to identify and celebrate staff performance.
  • Established and implemented departmental policies, goals and objectives.
  • Identified opportunities to expand or shift course to take advantage of changes in market.
  • Conducted business forecasts to identify recent developments.
  • Monitored expenditures to mitigate risk of overages.

Education

Bachelor - Commerce

Elphinstone College, Mumbai University

Skills

Attentive Listening and effective communication Skillsundefined

Certification

Successfully completed Computer Course consists of MS-Office (Power Point, Advance Excel, Word, Internet etc.)

Timeline

Admin Executive

Aditya Birla Group
03.2021 - Current

Banquet Booking Executive

NSCI, National Sports Club of India
07.2019 - 02.2021

Senior Cabin Crew, Cabin Crew

Jet Airways
02.2016 - 06.2019

Executive

Tiny Owl Technology Pvt. Ltd
01.2015 - 08.2015

Bachelor - Commerce

Elphinstone College, Mumbai University

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Violet Anthony EstevesAdmin Executive