Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Vipan Kumar

Sales Supervisor, Customer Support
India

Summary

Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Highly experienced Job Title known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Dynamic Job Title with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Sales Associate

Hybrid Battery Swap
Jalandhar , Punjab
03.2017 - Current
  • Engaged with customers to build rapport and loyalty.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Solved customer challenges by offering relevant products and services.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained current knowledge of evolving changes in marketplace.
  • Achieved or exceeded company-defined sales quotas.
  • Built relationships with customers and community to promote long term business growth.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Developed and maintained strong working relationships with professionals within assigned territory.
  • Consulted with businesses to supply accurate product and service information.
  • Contributed to team objectives in fast-paced environment.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Negotiated prices, terms of sales and service agreements.
  • Presented professional image consistent with company's brand values.
  • Attended monthly sales meetings and quarterly sales trainings.

Education

Bachelor Of Arts - Asian History

G.N.D.U University
Jalandhar
04.2009 - 04.2011

Diploma In Business Management L- 7 - Business Administration And Management

AWI International
Auckland
03.2012 - 03.2013

Skills

Sales trends

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Interests

Playing Chess

Watching Movies

Cooking

Timeline

Sales Associate

Hybrid Battery Swap
03.2017 - Current

Diploma In Business Management L- 7 - Business Administration And Management

AWI International
03.2012 - 03.2013

Bachelor Of Arts - Asian History

G.N.D.U University
04.2009 - 04.2011
Vipan KumarSales Supervisor, Customer Support