VIPIN CHANDRA
FRONT OFFICE
Kotdwara
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridSummary
Customer-oriented Front Office Supervisor with a strong focus on problem-solving and team performance enhancement. Drives guest satisfaction through effective daily operations management and interpersonal skills. Committed to delivering exceptional service and addressing concerns to improve overall customer satisfaction.
Overview
14
14
years of professional experience
5
5
Languages
Work History
Assistant Front Office Manager
Myrica Groves
01.2026 - Current
- Assisted in managing front office operations and guest services.
- Trained new staff on front office procedures and customer service standards.
- Resolved guest inquiries and issues promptly, enhancing overall guest satisfaction.
- Collaborated with housekeeping to ensure room readiness for guests.
- Led daily briefing sessions with front office staff to communicate occupancy status, arrivals and departures, special requests, and VIP guests.
- Addressed customer complaints and implemented corrective actions to improve service quality.
- Verified accuracy of charges on guest folios at check-out time.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
Hotel Supervisor
SNS-IMMO-SARL, Hotel Golf Coast
CONGO
10.2023 - 12.2025
- Supervised daily hotel operations, enhancing guest satisfaction and maintaining high-quality service standards.
- Trained and mentored staff on customer service best practices and hotel procedures.
- Coordinated room assignments and housekeeping schedules for efficient service delivery.
- Managed front desk activities, including check-ins, check-outs, and guest inquiries.
- Assisted in inventory management of supplies and equipment for smooth operations.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Maintained accurate records of employee attendance, performance reviews and payroll information.
- Conducted daily meetings with front desk and housekeeping personnel to align on arrivals, special requests, and address operational challenges.
Duty Manager
ROYAL ORCHID FORT RESORT
MUSSOORIE
06.2022 - 09.2023
- Supervised daily operations, enhancing guest experiences through effective management.
- Managed guest inquiries and resolved issues with professionalism and care.
- Trained new employees on operational procedures and customer service standards.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Presented reports on team performance and challenges to senior management, aiding strategic decision-making.
- Created staff work schedules and assigned duties, optimizing team workflow and coverage.
Sr. Front Office Executive
Patanjali Wellness Vedalife by Niramayam
Rishikesh
10.2020 - 06.2022
- Developed strategic initiatives that improved wellness programs and services.
- Managed client relationships, ensuring satisfaction and retention of wellness services.
- Analyzed feedback to refine wellness strategies, increasing client engagement.
Packing Clerk
Simpex Pharma Pvt Ltd
Kotdwara
05.2020 - 09.2020
- Pack pharmaceutical products according to safety and quality standards.
- Labeled packages for accurate shipment and effective inventory control.
- Maintained clean, organized packing area to support operational efficiency.
- Assembled boxes and packing materials following product specifications.
Front Office Executive Assistant
Natraj
Rishikesh
05.2018 - 03.2020
- Oversaw daily office operations to facilitate smooth workflow.
- Coordinated meetings and managed executive calendars to optimize scheduling.
- Welcomed visitors at front office reception, ensuring a positive first impression.
- Maintained filing systems to ensure that all documents were properly organized and easy to locate.
Sr. Guest Service Assistant-Front Office
KAILASH PARBAT
LONAVALA
07.2017 - 03.2018
- Welcomed guests, providing tailored information on hotel services and amenities to enhance their stay.
- Facilitated smooth check-in and check-out processes, ensuring guest satisfaction and efficiency.
- Coordinated with housekeeping to guarantee timely room readiness for guest arrivals, contributing to overall guest experience.
Front Office Supervisor
THE ORCHARD RESORT
LONAVALA
09.2015 - 10.2016
- Supervised front office operations, enhancing daily efficiency and guest satisfaction.
- Trained and mentored new front office staff, improving onboarding experience and service consistency.
- Maintained accurate records of guest interactions and transactions, ensuring compliance and facilitating issue resolution.
- Oversaw guest check-in and check-out processes, ensuring smooth transitions.
Front Office Assistant
THE ORCHARD RESORT
LONAVALA
09.2013 - 08.2015
- Welcomed and guided guests through check-in and check-out processes to ensure smooth transitions.
- Handled multi-line phone system for incoming calls and inquiries, providing timely and accurate information.
Industrial Trainee
DON HILL BEACH RESORT
GOA
08.2012 - 03.2013
- Communicated with multidisciplinary team to learn and develop practical skills.
- Assisted in daily operations of hospitality services at beach resort.
- Maintained cleanliness and organization of guest areas and facilities.
- Supported front desk staff with guest check-ins and inquiries.
Education
BACHELOR OF HOTEL MANAGEMENT - Hospitality
03.2013
Some College - Basic Knowledge of Computer
03.2015
High School Diploma - undefined
04.2009
High School Diploma - undefined
03.2007
Skills
- Front office management
- Front desk operations
- Staff training
- Employee supervision
- Check-in procedures
- Data entry
- Guest services
- Office management software
- Customer relationship management
- Complaint resolution
- Daily shift oversight
Languages
English
Lingala
Garhwali
Hindi
French
Timeline
Assistant Front Office Manager - Myrica Groves
01.2026 - Current
Hotel Supervisor - SNS-IMMO-SARL, Hotel Golf Coast
10.2023 - 12.2025
Duty Manager - ROYAL ORCHID FORT RESORT
06.2022 - 09.2023
Sr. Front Office Executive - Patanjali Wellness Vedalife by Niramayam
10.2020 - 06.2022
Packing Clerk - Simpex Pharma Pvt Ltd
05.2020 - 09.2020
Front Office Executive Assistant - Natraj
05.2018 - 03.2020
Sr. Guest Service Assistant-Front Office - KAILASH PARBAT
07.2017 - 03.2018
Front Office Supervisor - THE ORCHARD RESORT
09.2015 - 10.2016
Front Office Assistant - THE ORCHARD RESORT
09.2013 - 08.2015
Industrial Trainee - DON HILL BEACH RESORT
08.2012 - 03.2013
UTTARAKHAND OPEN UNIVERSITY - BACHELOR OF HOTEL MANAGEMENT, Hospitality
KISHANPUR - Some College, Basic Knowledge of Computer
Govt. Inter College Kanwaghati - High School Diploma,
Vidya Niketan High School - High School Diploma,