Vipin Dwivedi
Sidhi
Summary
Dynamic Assistant Manager with a proven track record at ICICI Bank, specializing in operations management and customer relationship building. Excelled in enhancing branch operations, achieving compliance, and driving sales growth through strategic planning and exceptional service. Skilled in financial services and adaptive leadership, adept at fostering business development and managing complex customer needs.
Overview
4
4
years of professional experience
Work History
Assistant Manager (II) - Branch Operation
ICICI Bank
Ujjain, MP
11.2023 - Current
- Managed daily branch operations including customer service, sales, teller transactions, and loan processing.
- Supported branch operations by performing various administrative tasks as required.
- Maintained up-to-date knowledge of all bank policies and procedures related to branch operations.
- Monitored branch operations to ensure compliance with organizational standards.
- Built relationships with new and existing customers by personally interviewing to identify needs and preferences and delivered products and services that fit customer perfectly.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Assisted customers with product selection based on their needs or preferences.
Branch Operation Executive
Shriram Finance limited
Sidhi
03.2021 - 10.2023
- Prepared financial and regulatory reports to assess cash flow and company finances
- Built strong business relationships through regular communication and exceptional service.
- Developed effective strategies for managing customer complaints or inquiries promptly and accurately.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Monitored daily branch operations to ensure compliance with applicable laws, regulations and standards.
Education
B.E - Civil Engineering
Laxminarayan College of Technology
Jabalpur, MP05-2017
12th - Science
Saraswati Higher Secondary School
Sidhi, MP05-2013
10th -
Saraswati Higher Secondary School
Sidhi, MP05-2011
Skills
- Operations management
- Cash handling expertise
- Bank teller
- Financial services
- Business development expertise
- Customer relationships
- Commercial banking
- Branch Banking Operations
- Communication skills
- Adaptive leadership
- Outstanding customer service
- Relationship building and management
- Financial risk analysis
- Multi-tasking
- Sales planning
Hobbies and Interests
- Internet Browsing
- Cricket Match
- Badminton
- Chess
- Reading Books
Disclaimer
do hereby declare that the above information is true to the best of my knowledge.
Languages
- English, First language
- Hindi, First language
Personal Information
- Date of Birth: 03/23/96
- Marital Status: Single
Timeline
Assistant Manager (II) - Branch Operation
ICICI Bank
11.2023 - Current
Branch Operation Executive
Shriram Finance limited
03.2021 - 10.2023
B.E - Civil Engineering
Laxminarayan College of Technology
12th - Science
Saraswati Higher Secondary School
10th -
Saraswati Higher Secondary School
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