A dynamic IT Professional with 9+ years' experience in Systems Administration with a primary focus on Windows.
Good communication and team management skills. Expertise to handle Multiple Operating System efficiently.
Overview
1
1
Language
12
12
years of professional experience
Work History
IDFC BANK, (Payroll Aforeserve India Pvt Ltd)
Nagpur
07.2026 - Current
Ability to work individually as well as with a team with excellent problem-solving skills, troubleshooting capabilities, and learning new tools and concepts.
Responsible for all Network Related Activities as Well as Maximum LAN Network Uptime.
Worked on multiple projects: windows upgrade, domain migration, McAfee upgrade.
Working as IT Consultant responsible for providing an VYAM support at IDFC First Bank (Nagpur) and Remote support over other locations in India..
Experienced in IT security, check engineer escalation, check vendor mail. Share engineer daily activity to team.
My work is to manage engineer to onsite location, also check escalation mail and solve the issue.
Ability to work individually as well as in a team with excellent problem solving skills, troubleshooting capabilities, learning new tools and concepts.
Ensure customer satisfaction by responding to all escalations regarding services offered.
Responsible to achieve uptime commitment as defined in SLA.
Responsible to provide Remote Telephonic support to Users and Engineers to other location.
Responsible for implementation of new technology in current environment.
Configuring & troubleshooting MFP of HP/Brothers/Canon and network printers.
Providing support to applications such as Company Portal.
Installation and configuration of mail client such as MS Outlook.
Installation and configurations of Laptops, Desktop and workstation computers.
Manage internet access through Proxy server.
Installation of different OS & application software
Priority wise ticket handling and communicate with different teams to get the solution on time.
Apex Buildsys Ltd
Nagpur
08.2023 - 09.2024
Install, configure, and maintain operating systems, application software, and system management tools.
Monitor system performance and troubleshoot issues.
Develop and implement system security measures, such as firewalls and data encryption.
Create and maintain user accounts, permissions, and access rights.
Monitor and maintain network infrastructure, such as routers, switches, and firewalls.
Monitor and maintain server hardware, such as storage, memory, and processors.
Develop and maintain system documentation, such as user manuals and procedures.
Develop and implement backup and recovery plans.
Research and recommend new technologies and strategies.
Train and support users on system usage.
Perform installations, upgrades, and troubleshooting for 70+ users and 120 devices, including laptops, desktops, printers, and smartphone devices.
Configure and install local servers, execute hardware and software upgrades, and support disaster recovery and backup procedures.
Install firewalls and anti-virus software and deploy 2-factor authentication to ensure data integrity and cybersecurity for highly sensitive legal documentation.
Attend meetings with the IT department to identify continuous improvement opportunities and enhance the delivery of IT services to users.
Manage Windows Server environments and technologies for 200+ remote and onsite users
Leveraged PowerShell to automate tasks and maximize productivity.
Proposed plan and executed migration from Windows 2003 to Windows 2012, increasing security, scalability, and efficiency.
Persistent system Ltd., (Payroll on IDC Technologies India Pvt Ltd.)
Nagpur
05.2021 - 06.2023
Perform Daily Security Backups and Restores
Schedule and manage regular backups to prevent data loss.
Ensure data integrity by periodically testing restore processes.
User Administration
Manage user accounts, permissions, and access rights to ensure appropriate access to resources.
Create, modify, and delete user accounts as needed.
Install and Configure Software and Hardware
Set up new hardware, including servers, workstations, and peripheral devices.
Install and configure operating systems, applications, and software updates.
Maintaining Networks and Network File Systems
Oversee the functionality of network components such as routers, switches, and firewalls.
Ensure network file systems are correctly configured and accessible to authorized users.
Backup and Disaster Recovery
Develop and implement backup strategies to safeguard critical data.
Create and maintain disaster recovery plans to ensure quick recovery from data loss events.
Operating Systems
Install, update, and maintain operating systems across all devices.
Optimize operating system performance and ensure compatibility with applications.
Create New Users
Onboard new employees by creating user accounts and assigning necessary permissions.
Ensure new users have access to the tools and resources required for their roles.
Patching Firmware and Software
Regularly update firmware and software to protect against vulnerabilities.
Test and deploy patches to minimize disruption to users via SCCM.
Secure Configuration
Implement security best practices in system configurations to protect against unauthorized access.
Regularly review and update configurations to adapt to new security threats.
Security
Enforce security policies and procedures to safeguard information assets.
Use security tools and practices to detect, prevent, and respond to security incidents.
Troubleshoot Issues and Outages
Quickly diagnose and resolve system issues and outages to minimize impact.
Work with other IT professionals to address complex problems.
Configure Internal Systems
Customize internal systems to meet organizational needs and improve efficiency.
Ensure systems are integrated and functioning cohesively.
Documentation
Maintain comprehensive documentation of system configurations, procedures, and changes.
Use documentation to ensure continuity and facilitate troubleshooting.
Maintaining System
Perform regular maintenance tasks to keep systems running smoothly.
Update hardware and software as needed to prevent obsolescence.
Resetting User Passwords With M-Pass
Assist users with password resets to maintain access security.
Implement password policies to enhance security.
Upgrading Systems
Plan and execute system upgrades to improve performance and functionality.
Ensure compatibility and stability during and after upgrades.
Client: IDFC FIRST BANK
RPJ Envio Tech private limited
Nagpur
11.2019 - 04.2021
Configured hardware, devices, and software to set up workstations for employees.
Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Patched software and installed new versions to eliminate security problems and protect data.
Identified the scope of the problem and provided operational and technical assistance to remedy it.
Monitored systems in operation and quickly troubleshoot errors.
Troubleshot potential problems and eliminate them before issues escalated or cascaded.
Monitored network performance and provided network performance statistical reports for both real- time and historical measurements.
Configured and installed computer systems for other sub-organizations.
Installed new or upgraded hardware and software and coordinated installation and follow-up with users to achieve customer satisfaction.
Deploying VDI in the AZURE portal as per requirement for the user.
Providing iPhone and Android mobile support to applications such as Company Portal.
Installation and configuration of mail clients such as MS Outlook.
Interacting with different vendors for the H/W and S/Wand create the SOP's.
Managed domain users and groups in Active Directory using tools like Empower ID, and RD Web Access. Also, manage users' security policies using tools like CB Protection Agent. Administration and support for S SCM ghosting console.
Client: Haldiram's India Pvt Ltd
Geekaay System
Pune
09.2014 - 09.2019
Patched software and installed new versions to eliminate security problems and protect data.
Configured hardware, devices, and software to set upwork stations for employees.
Collaborated with vendors to locate replacement components and resolve advanced problems.
Resolved issues with systems, hardware and telephones quickly and accurately.
Testing the application on the iPad and Android Tablets per client requirement.
Providing iPhone and Android mobile support to applications such as Company Portal.
Explained technical information in clear terms to promote better understanding for non-technical users.
Suggested software and hardware modifications to reduce lag time and improve overall speed.
Connected to the computer of the client using the remote link to install programs and applications.
Implemented technical solutions to solve customer issues and increase satisfaction.
Installed and maintained hardware and computer peripherals to store tangible components.