VIPIN KATARIA
Noida
Summary
Dynamic professional with extensive experience in customer service at TECH MAHINDRA, excelling in issue resolution and data entry. Adept at managing multiple tasks while maintaining confidentiality and accuracy in data management. Dedicated to providing excellent customer service and making operational and procedural improvements.
Overview
11
11
years of professional experience
Work History
Customer Service
TECH MAHINDRA
12.2022 - 07.2024
- BANK OF BARODA:-
- Inbound and Outbound
- Provided excellent customer service during transactions.
- Resolved customer service issues promptly and courteously.
- Provided customer service regarding payment processing issues.
- Assisted customers and provided excellent customer service.
- Assisted with resolving escalated customer service complaints.
Data Entry Operator
Ministry of Culture
11.2017 - 07.2022
- Company Overview: Contract Basis
- Data Management
- Organized and filed data in appropriate locations for easy access to essential information.
- Maintained confidentiality of sensitive information while entering data into system.
- Inputted customer data into computer database accurately and quickly.
- Reviewed data for deficiencies or errors, corrected any incompatibilities and checked output.
- Assisted with research projects by gathering, analyzing, and summarizing data.
BACKEND USA Medical Process
I- GATE
09.2013 - 02.2015
- Updated and maintained databases with current information.
- Completed day-to-day duties accurately and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
Education
B.COM PASS
PGDAV COLLEGE
DelhiSkills
- Problem solving
- Data entry
- Backend
- Customer service
- Good communication
- Multitasking
- Issue resolution
- Attention to detail
- Time management
- Data analysis
Hobbies and Interests
- Watching and playing cricket
- Listening music
Personal Information
- Date of Birth: 10/20/89
- Gender: Male
- Nationality: Indian
Additional Personal Info - Languages
- Hindi
- English
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Declaration
- I hereby declare that all the details furnished here are true to the best of my knowledge and belief.
Timeline
Customer Service
TECH MAHINDRA
12.2022 - 07.2024
Data Entry Operator
Ministry of Culture
11.2017 - 07.2022
BACKEND USA Medical Process
I- GATE
09.2013 - 02.2015
B.COM PASS
PGDAV COLLEGE
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