Vipin Kumar

•Ensuring function room set ups are as per Banquet Event Order (BEO) to meet the hotel Marriott standard.

•Ensures the smooth running of the food & beverage department, where all aspects of the guest food & beverage service experience are delivered to the highest levels.

•Assist management in training, scheduling, evaluating, counseling and motivating employees.

•Maintained effective supply levels by monitoring and reordering stock and dry goods.

•Develops and implements plans where property food & beverage initiatives & hotel targets are achieved.

•Supervising daily shift operations and ensures compliance with all C&B and F&B policies, standards and procedures.

•Ensure banquet and F&B staff is working together as a team, inspect staff's grooming standards.

•Builds and maintains effective working relationships with all key stakeholders.

•Respects the hotel's commitments to the "Environment Charter"

• Delivered exceptional dining experiences by promptly assisting servers with food delivery, beverage refills, and fulfilling guest requests.
• Accurately processed billing and hotel charges, ensuring guests received detailed receipts and proof of transactions.
• Managed reservation systems, checking availability and scheduling bookings while providing guests with comprehensive itineraries.
• Demonstrated expertise in cocktail mixing, coffee preparation, and latte art, maintaining a pristine and well organized bar environment.
• Prepared and maintained bar mise-en-place, mastered infusion techniques, and managed bar stock to ensure consistent supply levels.

• Provided outstanding customer service by promptly greeting and serving guests, ensuring a seamless F&B experience.
• Expertly set up the restaurant and tables for special events and private functions, while maintaining impeccable cleanliness.
• Gathered guest feedback to enhance dining satisfaction and address any concerns.
• Efficiently managed 13-15 tables, delivering food and beverages swiftly, and offering insightful menu recommendations.
• Responsible for cashier operations, including managing cash transactions, reconciling card payments, and maintaining accurate financial records.

• Building and maintaining strong relationships with clients, demonstrating excellent interpersonal and collaboration skills.
• Responsible for the day-to-day supervision of a group of 15 - 25 call centre associates including work and attendance monitoring in accordance with organizational policy and legal requirements.
• Design, develop, and establish KPIs to provide strategic insights to drive growth and performance.
• Provide day-to-day strategy and operations support to executive leaders on all matters and stay current on internal work processes, policies, and procedures.
• Demonstrating a high degree of project management skills, including the ability to prioritize tasks and manage multiple projects effectively.
• Developing strong analytical skills and the ability to identify trends and insights in large amounts of data.