Vipin Kumar

Retail professional with nine years of experience in managing store operations, customer service, and sales across leading fashion and lifestyle brands, including Pantaloons, H&M, and Marks & Spencer. Spent over six years at Marks & Spencer, specializing in premium customer service and luxury clientele handling, while driving sales performance and ensuring operational excellence. Currently working as a Store Manager at Bewakoof Pvt. Ltd., a leading end-to-end store management, team development, and business growth company, I am the kind of Store Manager who believes in teamwork, people, performance-focused work, and aligning work in a S.M.A.R.T. way (Specific, Measurable, Achievable, Relevant, and Time-Bound).

My work style is that whenever I am on the floor, my team feels motivated, supportive, and enthusiastic. I always ensure that the floor is organized and ready for the best customer service experience.

I also believe in fostering a positive environment, empowering people, diversity, equity, and inclusion.

• Promoted twice during 6+ years at Marks & Spencer — first to Visual Merchandiser, then to Department Manager, reflecting consistent performance and leadership growth.

Successfully drove two key business projects:

• Unit per transaction (UPT) growth initiative – improved customer basket size by focusing on effective cross-selling, and upselling strategies
• Loyalty membership drive – increased the store's loyalty customer base by engaging with premium clientele and promoting membership benefits