Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Vipin Mishra

Vipin Mishra

Analyst
New Delhi

Summary

Results-driven Analyst with 6.5 years of experience in client servicing, specializing in gathering and analyzing complex data to address client needs and deliver actionable solutions. Adept at translating client requirements into clear analytical outcomes, identifying key trends, and presenting strategic recommendations. Proven track record of enhancing client satisfaction by providing timely insights, resolving issues, and supporting data-driven decision-making for improved business outcomes.

Overview

7
7
years of professional experience

Work History

Analyst

Vaco Binary Semantics
10.2023 - Current
  • Handled client queries and technical troubleshooting via chat, email, and scheduled calls.
  • Extracted and analyzed hotel campaign data using SQL and ETL tools to ensure accuracy and insight readiness.
  • Monitored ad performance trends such as impressions, clicks, and conversions using Google Ads data.
  • Shared actionable insights with clients to improve ad visibility, bid strategy, and ROI.
  • Built and maintained interactive dashboards in Power BI to present performance metrics clearly.
  • Collaborated with internal teams to escalate and resolve complex issues efficiently.
  • Ensured a high standard of client satisfaction through timely communication and tailored support.

SENIOR EXECUTIVE

Concentrix Daksh Services India Pvt Ltd.
10.2021 - 08.2023
  • Company Overview: This project involved supporting telecom clients by analyzing the profitability of newly launched plans and identifying trends in service suspensions to improve customer retention.
  • Monitored profitability of newly launched telecom plans and shared performance insights with clients.
  • Analyzed service suspension trends using SQL to identify root causes and guide retention strategies.
  • Provided ongoing support to clients through chat and email, addressing queries and sharing data-driven solutions.
  • Collaborated with client teams to implement strategic recommendations based on analytical insights.
  • Ensured clean, accurate datasets through SQL-based data extraction and preparation.
  • Developed interactive Tableau dashboards to present key metrics in a clear, actionable format.
  • Participated in regular client check-ins and reporting cycles to support strategic decision-making.
  • This project involved supporting telecom clients by analyzing the profitability of newly launched plans and identifying trends in service suspensions to improve customer retention.

Associate Support Analyst

Startek
08.2018 - 10.2021
  • Prepared and shared customized Excel reports with high-value partners, tailored to their specific business and performance needs.
  • Utilized advanced Excel functions (VLOOKUP, INDEX-MATCH, Pivot Tables) for accurate data preparation and analysis.
  • Ensured data quality through validation and cleansing, delivering reliable insights to support client decision-making.
  • Created clear and visually engaging Excel dashboards to present key metrics and performance summaries.
  • Responded to partner queries over email and chat, offering timely data support and clarification on shared reports.
  • Collaborated with internal teams to align reporting with client expectations and ensure smooth data communication.

Education

Bachelor of Commerce -

Chhatrapati Shahu Ji Maharaj University

Skills

  • SQL
  • Power BI
  • Advance Excel
  • Tableau

Interests

Swimming
Cooking
Gym

Timeline

Analyst

Vaco Binary Semantics
10.2023 - Current

SENIOR EXECUTIVE

Concentrix Daksh Services India Pvt Ltd.
10.2021 - 08.2023

Associate Support Analyst

Startek
08.2018 - 10.2021

Bachelor of Commerce -

Chhatrapati Shahu Ji Maharaj University

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