Vipin Nair
Mumbai
Summary
Dynamic leader with a proven track record in business development and customer relations, honed at EuroSchool and other prestigious institutions. Excelled in enhancing enrollment rates by leveraging industry knowledge and relationship-building skills. Achieved significant admissions growth through strategic initiatives and team leadership, demonstrating exceptional multitasking and decision-making abilities.
Overview
8
8
years of professional experience
Work History
Manager/Enrollment Services Supervisor
EuroSchool
Mumbai
10.2024 - Current
- Serve as the primary point of contact for domestic and international admissions inquiries, ensuring a consistently prompt response time.
- Delivered excellent customer service via email, telephone, and in-person interactions with prospective parents, agents, pupils, and feeder schools.
- Guided and encouraged prospective parents through the admissions process in a professional and supportive manner, aiming to enhance conversion rates and recruit high-caliber candidates.
- Conducted individual school tours for prospective parents and pupils, confidently showcasing the school’s offerings and community.
- Ensured timely follow-up communication and accurate record-keeping of all inquiries and visits on the School CRM system.
- Monitored admissions data to support the achievement of targeted pupil numbers.
- Collaborated with the Director of Admissions & Marketing to develop and implement strategic recruitment initiatives to improve the customer journey.
- Participated in key recruitment events, including open days, exhibitions, fairs, scholarship assessments, entrance exams, and induction days, ensuring an exceptional experience for all attendees.
- Fostered strong working relationships with teaching and non-teaching colleagues involved in the admissions process.
- Stayed informed on school-wide updates and industry trends to enhance admissions knowledge and effectiveness.
- Worked closely with the Marketing team to ensure that the website and printed materials contained accurate admissions-related information.
- Maintained up-to-date and efficient records within the school database and CRM system.
- Managed prospective pupil files, offer letters, and joining documents, ensuring accuracy and completeness.
- Acted as a positive ambassador for the school in all professional interactions.
- Managing a team of three resources and being responsible for setting a weekly roster of rotational comp-off within the team.
- Weekly outdoor activities for preschool visits and tie-ups.
Admission Manager
Ryan International School
Mumbai
02.2023 - 10.2024
- Coordinate with marketing and recruitment teams to develop strategies for attracting and retaining prospective students.
- Review and evaluate applications, transcripts, and other relevant documents to make informed admission decisions
- Provide guidance to prospective students and their families regarding admission requirements, application procedures, and program offerings.
- Conduct informational sessions, campus tours, and events to engage with potential students and promote the institution
- Collaborate with academic departments to ensure accurate information is provided to applicants about programs and curriculum
- Maintain up to date knowledge of industry trends, competitor offerings, and changes in admission requirements
- Utilize data analytics to track admission metrics, identify trends, and develop strategies for improving enrollment rates
- Generate reports and present admission statistics to senior management and stakeholders
- Manage communication channels, including email, phone, and in-person meetings, to keep applicants informed throughout the admission process.
- Approaching Corporates, pre-schools for Business tie-ups
Relationship Executive
VIBGYOR Group of Schools
Mumbai
12.2021 - 01.2023
- Coordinating with administrator, counselor for interviews for the pre-primary admissions, arranging for the competency test for primary and secondary students and communicating the feedback on time
- In case of appointment cancellation, informing the Parent/Coordinator/Counselor/Administrator/Principal and closing the loop
- Communicating the result of the Tests and Interview to all parents on time
- Assisting the parents in selection of all optional facilities (Bus, Canteen, PSA, Kids Club)
- Handling the admissions which are located out of the city, coordinating with parents on phone regarding the admission forms and documents etc
- Acknowledge the Admission form and send it to the Principal for approval & coordinate with fees department for collection of fees
- Knowledge of Strengths & USPS of the School, Overview of Competitors, Curriculum details, Facilities of the School, Admission Policies
- Addressing, handling or re-directing queries with regards to admission, PSA, Kids Club, Tours, VIVA, Hostel, etc
- Appropriately and on time
- Informing the parents of fee structure & School timings
- Fixing up interviews for parents (seeking admission for their children), who face difficulty in opting for boards (ICSE, CBSE & CIE), with the Coordinators
- Making follow up calls for inquiries received through mails, telephone or walk-in
- Maintaining admission registration file
- Post registration, taking the parents on a School tour
- Approaching Corporate, pre-schools for Business tie-ups
- Attended Product and process training, Team building activities, Impromptu presentations, various marketing and skill building activities
Business Development Executive
R N Education Society
Mumbai
09.2021 - 12.2021
- Company Overview: Authorized Admission Enrollment Partner of NMIMS University
- Undertaken Training on Internal tools and sales CRM used for process
- First hand cold calling to fix an appointment for meeting
- Organizing online Seminars and Events with various Educational Institutes
- Meeting clients & giving presentations about different courses
- Converting fresh leads to potential leads and closing the admissions
- Authorized Admission Enrollment Partner of NMIMS University
Sales & Customer care Executive
BPO PLUS LLC
Muscat
09.2019 - 06.2020
- Process Training on different Inbound and Outbound processes
- Responsible for meeting the required SLA's and targets
- Meeting existing customers on a monthly basis and build a good relation
- Monthly follow-ups on payments
- Involved in collection of data through various social networking sites, search engines like Google, LinkedIn, and Yahoo etc
- Profiling the A Category Clients from the collected data for BD purpose
- Cold calling on the data and fix appointments for Sales process
- Providing Clients with necessary information in the form of Corporate profile and introducing BPO PLUS as a group
- Meeting the clients and Discussing about the Operations, Products and Services provided by the Company
Sales Executive
DHANASREE INTERNATIONAL LLC
Muscat
09.2017 - 08.2019
- Going out for meeting new clients and old clients on a daily basis
- Preparing daily client reports
- Preparing quotations on the basis orders received
- Maintain a proper and time to time follow ups
- Visiting market to know the pricing, new products and the market trend
Sales Executive
SAI MARKETING ENTERPRISES
Mumbai
- Accomplishing targets set by management for six months. Visiting markets and preparing orders based on stock position and requirements given by customers.
- Preparing the daily sales report as per the route plan. Follow up with logistics for special deliveries.
- Keeping managers informed by submitting weekly work plans, monthly, and quarterly sales analyses.
- Monitoring competition by gathering market information on pricing, new products, and marketing activities done in trade.
Phone Banking Executive (Intern)
IDFC PVT LTD.
Mumbai
- Handling incoming calls (6 months).
- Solving the queries raised by the customers related to their bank accounts.
- Cross-selling them our products based on their account information. Achieving the sales targets set by the company.
Insurance Advisor (Intern)
TATA AIG Life insurance
Mumbai
- Core was selling different life insurance products.
- By keeping in mind the customers' requirements, we have to find out the proper plan for them.
- Give knowledge to the customers about what life insurance is and its benefits. Achieving our monthly goals.
- We have to get ourselves updated about the new plans of our company, do a market survey of other companies and their products, and compare them.
Education
Post Graduate in Events Management -
NIEM
MumbaiGraduate in Banking & Insurance -
Mumbai University
MumbaiSkills
- Leadership, quick learner
- Business development
- Team leadership
- Decision-making
- Ability to work under pressure
- Communication Skills
- Industry knowledge
- Business Development Strategies
- Multitasking skills
- Customer Relations
- Expectation setting
- Relationship building
- Time management
Extracurricular Activities
Corporate Event with Resellers Club, Registration and Client Handling Department, Mumbai Corporate Event with HSBC Bank, Client Handling Executive, Mumbai Crowd management and Back stage Handling, Ekoloka company, Mumbai Event Choreographer, Goodwin Jewelers, Mumbai
Hobbies and Interests
- Trained & Licensed Zumba Instructor under Internationally Acclaimed Zumba Education Specialist Mrs Sucheta Pal.
- Performed with actor Mohanlal and various other artists in Vismaya Sandhya event in Muscat, Oman in 2019.
- Trained under Master Terence Lewis (Terence Lewis Academy) & Sandip Soparkar.
- Worked as Asst. Choreographer in Dance India Dance Lil Masters Season 2.
- Choreographed Dance Act for D2 Dance in Mazhavil Manorama.
- Worked as Choreographer for Bollywood Actress Sudha Chandran for 4 years.
References
References available upon request
Languages
- English
- Hindi
- Marathi
- Malayalam
Timeline
Manager/Enrollment Services Supervisor
EuroSchool
10.2024 - Current
Admission Manager
Ryan International School
02.2023 - 10.2024
Relationship Executive
VIBGYOR Group of Schools
12.2021 - 01.2023
Business Development Executive
R N Education Society
09.2021 - 12.2021
Sales & Customer care Executive
BPO PLUS LLC
09.2019 - 06.2020
Sales Executive
DHANASREE INTERNATIONAL LLC
09.2017 - 08.2019
Sales Executive
SAI MARKETING ENTERPRISES
Phone Banking Executive (Intern)
IDFC PVT LTD.
Insurance Advisor (Intern)
TATA AIG Life insurance
Post Graduate in Events Management -
NIEM
Graduate in Banking & Insurance -
Mumbai University
Similar Profiles
PREETHI FRANCISPREETHI FRANCIS
English Teacher at EuroSchool Electronic City - CBSE SchoolEnglish Teacher at EuroSchool Electronic City - CBSE School
Shoby PSShoby PS
HR Executive at Lighthouse Learning Group - EuroSchoolHR Executive at Lighthouse Learning Group - EuroSchool
Manjiri RajputManjiri Rajput
Event Coordinator, Grade Lead & Middle School Teacher at EuroSchool CBSE WakadEvent Coordinator, Grade Lead & Middle School Teacher at EuroSchool CBSE Wakad