VIPIN NAMBIAR
Security Management Professinal
Bengaluru,KA
Summary
Seeking a position in an organization that provides me ample opportunity to explore & excel while carving out the niche for personal, professional as well as organizational goals in the Service Industry PROFILE A young and dynamic professional with over 8 years of experience in successfully & consistently delivering the responsibilities of Customer Security and Customer Satisfaction. Currently spearheading as Asst Manager Safety & Security with IBIS Bengaluru City Centre. Knowledge of Operations management, Crisis Management, Relationship Management, and General Administration; Suave and polished with strong coordination and liaison skills; competent to create a win-win relationship with HNI Clients and Customers while ensuring customer satisfaction by achieving delivery and service quality norms and thus leading to repeat and referral business. Possess keen business acumen in analyzing and understanding business requirements, customer-value maximization, and developing new business processes and revenue streams. Track record in team management to consistently raise efficiency levels.
Overview
15
15
years of professional experience
3
3
years of post-secondary education
8
8
Certifications
6
6
Languages
Work History
Asst. Manager Safety & Security
IBIS BENGALURU CITY CENTER
04.2014 - Current
- Crime Prevention and Investigation
- Responsible for maintaining a secure environment by ensuring the security of the hotel
- Acting as a liaison between the hotel and any governmental agencies such as police, fire, and any safety regulatory bodies
- Establishing and maintaining procedures to reduce any internal theft/losses
- Establish and maintain the policy for employee locker control
- Ensuring that all reports are completed properly and in a timely manner so as to ensure that all matters are duly communicated, and all necessary actions are commenced as soon as required
- Maintaining control of departmental keys in order to ensure that only the assigned/authorized personnel have access to critical areas/operations
- Maintaining a high level of general concern for workplace safety, amongst all hotel staff through the implementation of various policies and procedures
- Handling control of Lost and Found valuables
- Ensure that all items are properly returned to guests upon inquiries and verifications being made
- Carrying out regular staff appraisals for each staff member and conducting corrective interviews with staff where necessary
- Ensuring that all staff is properly trained in emergency procedures and maintaining an ongoing training/retraining program in order to ensure that all staff is familiar with procedures at all times
- Initiating appropriate loss recovery actions necessary to protect the hotel from further additional losses and/or coordinate implementation of the emergency plan
- Executed access control plan for the pre-opening hotel.
Asst. Security Manager
FLOWER PVT LTD
01.2013 - 03.2014
- Effectively managing security operations and handling team of 15 security Executives
- Performing variety of duties related to providing security screening of cargo for movement
- Responsible for identifying dangerous objects, explosives, and incendiaries in baggage and cargo to prevent those objects from being transported into an aircraft
- Working closely with Alternate Representatives, Site Managers, Security Staff, and Law Enforcement Personnel
- Enforces Alternate Procedures and (SOP) Standard Operating Procedures
- Participating in informational, procedural, and personnel briefings and exchanges
- Maintaining communication with management regarding all issues in regards to security operation
- Maintaining records of work accomplishments and administrative information
- Conducting Safety & Security drills
- Maintaining all safety and security equipment.
Ship Security Associate
COSTA CRUISES
03.2010 - 10.2012
- Effectively managing security operations of cruise ship with final accountability for the security of the vessel, manpower, and materials
- Designing and updating security plans & weaving a seamless security cordon in compliance with international security /safety regulations
- Periodically conducted security audits and driven initiatives to overcome deficiencies
- Ensured availability and operational fitness of all security types of equipment required for detection of security threats and vulnerability, to mitigate associated risks
- Acquired competencies in detection, recognition, and isolation of dangerous substances and devices
- Supervised entire range of security activities including - Crew Training; gangway security duties; security inspections; night security patrol; security guard duties; luggage and cabin searches
- Maintained coordination with port facility security officials and other shipboard personnel in connection with security aspects of cargo handling/ship stores for risk-free operations.
- Ensuring adequate safety & maintenance of various sophisticated security equipment and devices
- Successfully overseeing installation, operation, and maintenance of access control devise intruder detection & alarm systems, surveillance cameras, recorders, fencings, bomb detections & other systems to ensure comprehensive security coverage
- Appreciated on several occasions for rendering outstanding services in difficult work situations
- Carrying out investigations and preparing/submitting structured incident/accident reports to management
- Provided constant support and directions to security personnel to comply with laid down procedures and exceed performance benchmarks.
Security Supervisor
SPICE JET AIRLINES
08.2006 - 01.2010
- Involved in passenger care activities such as ensuring smooth and problem-free passenger movement, handling passenger complaints and grievances to ensure satisfaction, and dealing with irate passengers in accordance with company procedures
- Identified the destination on baggage tags according to the destination and priority segregating baggage into different containers and verifying baggage screening, Stubs collection, and charting
- Performed activities like reservation of seats for passengers on local and national airlines, check-in for passengers, and safety checks on passenger luggage
- Managed and ensured safe and efficient airport operations, in order that the company’s image, reputation, and customer service levels are maintained and enhanced to the highest standards
- Implemented efficient customer service norms to ensure a qualitative response to the clients
- Contributed effectively to departure duties which included profiling of passengers and their travel documents, check-in of passenger and passenger baggage (including various special luggage like Weapons and fragile), clearing of operating crew, and handling boarding gate duties
- Provided accurate information to the concerned departments/customers, on any issue/query raised by them
- Monitored the implementation of security systems, monitor incidents, and take corrective actions for continuous improvement
- Preparing staff roster for cab transportation, Managing the Cab routes and coordinating with the cab drivers for route clarification
- Implemented organization’s policies and programmes and ensure observance of discipline at the airport
- Conceptualized, defined, and implemented a seamless security set up to prevent thefts, pilferage and unauthorized access to the premises
- Supervised installation and administration of access control gadgets
- Put in place a proper emergency handling plan to mitigate disastrous effect of unforeseen events
- Developed capabilities in setting up perfect co-ordination to ensure organization’s quick and effective response to a crisis/ emergency situation
Education
MBA - Quality Management Systems
NIBM Global
Bengaluru, KA 06.2019 - Current
Diploma - Electronics & Communications
T.L Polytechnic
M.H.S.S - undefined
Skills
Technical Skillsundefined
Accomplishments
- Crowd and Crisis Management
- Fire safety
- Project Undertaken
- Undertaken setup of a new station (SpiceJet Operations) in port Blair
- Seaport Assessment for Norway, France, Germany & Italy
Certification
Core Competencies
Timeline
MBA - Quality Management Systems
NIBM Global
06.2019 - Current
Asst. Manager Safety & Security
IBIS BENGALURU CITY CENTER
04.2014 - Current
Asst. Security Manager
FLOWER PVT LTD
01.2013 - 03.2014
Ship Security Associate
COSTA CRUISES
03.2010 - 10.2012
Security Supervisor
SPICE JET AIRLINES
08.2006 - 01.2010
Diploma - Electronics & Communications
T.L Polytechnic
M.H.S.S - undefined
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