Vipin Pal
Senior System Engineer
Noida
Summary
Instrumental Product Manager bringing 13+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Senior System Engineer
Adobe
Noida
08.2021 - Current
- Working closely with internal customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Communicated status updates to affected parties when issues arose.
- Kept current on all federal and corporate regulations regarding security, ensuring compliance.
- Conceptualized and deployed enhanced product features and optimized implementation for end users
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
System Engineer
Adobe
Noida
03.2015 - 07.2021
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Assessed vendor products and maintained positive vendor relations.
- Coordinated design meetings and decisions across internal departments and teams.
- Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
Senior NOC Engineer
Qubit Information Systems
Gurugram
06.2014 - 03.2015
- Monitored and maintained network and software components according to established guidelines and best practices.
- Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
Senior Technical Support Engineer
Damco Solutions
07.2012 - 06.2014
- Served as primary point of contact for support relating to owned solutions and products.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
Technical Specialist
iYogi
Gurugram
01.2012 - 07.2012
- Trained users on desktops, laptops and mobile devices.
- Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
- Analyzed client business processes to propose optimal software applications for unique requirements.
Technical Support Officer
Convergys
Bangalore
04.2011 - 12.2011
- Worked with customers to understand needs and provide excellent service.
Process Assistant
Infosys BPM
Bangalore
11.2010 - 04.2011
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.
Process Associate
Sopra Steria
Noida
01.2010 - 11.2010
- Worked in backend process to support UK users in resolving their water account related queries and issues.
Technical Support Officer
Airtel
Noida
05.2008 - 04.2009
- Provided end users support for Internet related issues
Education
MBA - Cloud Computing
Great Lakes Institute of Management
Bangalore 01.2018 - 08.2018
Bachelor of Arts - Arts
PGDAV College, Delhi University
New Delhi 07.2006 - 07.2009
Skills
Standard operating procedures
Accomplishments
- Setting Team and Employee Goals Using SMART Methodology - LinkedIn
- Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential - Coursera
- Learning How to Learn: Powerful mental tools to help you master tough subjects - Coursera
- Microsoft Certified: Azure Fundamentals - Microsoft
- Microsoft 365 Certified - Microsoft
- Teams Administrator Associate - Microsoft
- SRE Foundation - DevOps
- ITIL - EXIN
- Cisco CCNA - Routing and Switching
- Cisco CCNA - Collaboration
Additional Information
- Outstanding Achievement Award (Quality)
- IT High Five Award
Timeline
Senior System Engineer
Adobe
08.2021 - Current
MBA - Cloud Computing
Great Lakes Institute of Management
01.2018 - 08.2018
System Engineer
Adobe
03.2015 - 07.2021
Senior NOC Engineer
Qubit Information Systems
06.2014 - 03.2015
Senior Technical Support Engineer
Damco Solutions
07.2012 - 06.2014
Technical Specialist
iYogi
01.2012 - 07.2012
Technical Support Officer
Convergys
04.2011 - 12.2011
Process Assistant
Infosys BPM
11.2010 - 04.2011
Process Associate
Sopra Steria
01.2010 - 11.2010
Technical Support Officer
Airtel
05.2008 - 04.2009
Bachelor of Arts - Arts
PGDAV College, Delhi University
07.2006 - 07.2009
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