Summary
Overview
Work History
Education
Skills
Accomplishments
Additional Information
Timeline
Generic

Vipin Pal

Senior System Engineer
Noida

Summary

Instrumental Product Manager bringing 13+ years of experience achieving ambitious goals in challenging IT environment. Diligent, forward-thinking and adaptable to dynamic company, customer and project needs. Successful at motivating teams to meet demanding timelines.

Overview

13
13
years of professional experience
4
4
years of post-secondary education

Work History

Senior System Engineer

Adobe
Noida
08.2021 - Current
  • Working closely with internal customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
  • Communicated status updates to affected parties when issues arose.
  • Kept current on all federal and corporate regulations regarding security, ensuring compliance.
  • Conceptualized and deployed enhanced product features and optimized implementation for end users
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.

System Engineer

Adobe
Noida
03.2015 - 07.2021
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Assessed vendor products and maintained positive vendor relations.
  • Coordinated design meetings and decisions across internal departments and teams.
  • Set goals, formalized policies and enforced operational standards to maximize team performance and keep project on-task to achieve targets.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.

Senior NOC Engineer

Qubit Information Systems
Gurugram
06.2014 - 03.2015
  • Monitored and maintained network and software components according to established guidelines and best practices.
  • Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.

Senior Technical Support Engineer

Damco Solutions
07.2012 - 06.2014
  • Served as primary point of contact for support relating to owned solutions and products.
  • Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.

Technical Specialist

iYogi
Gurugram
01.2012 - 07.2012
  • Trained users on desktops, laptops and mobile devices.
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.
  • Analyzed client business processes to propose optimal software applications for unique requirements.

Technical Support Officer

Convergys
Bangalore
04.2011 - 12.2011
  • Worked with customers to understand needs and provide excellent service.

Process Assistant

Infosys BPM
Bangalore
11.2010 - 04.2011
  • Identified and resolved process issues to encourage smoother procedures, more efficient workflow and overall business growth.

Process Associate

Sopra Steria
Noida
01.2010 - 11.2010
  • Worked in backend process to support UK users in resolving their water account related queries and issues.

Technical Support Officer

Airtel
Noida
05.2008 - 04.2009
  • Provided end users support for Internet related issues

Education

MBA - Cloud Computing

Great Lakes Institute of Management
Bangalore
01.2018 - 08.2018

Bachelor of Arts - Arts

PGDAV College, Delhi University
New Delhi
07.2006 - 07.2009

Skills

    Standard operating procedures

Organizational improvement

Process documentation

Troubleshooting

Strategic planning

Client communication

Quality assurance

Documentation Management

Maintenance and Repair

Decision Making

Planning and Coordination

Analytical and Critical Thinking

Organization and Time Management

Problem-Solving

Teambuilding

Accomplishments

  • Setting Team and Employee Goals Using SMART Methodology - LinkedIn
  • Mindshift: Break Through Obstacles to Learning and Discover Your Hidden Potential - Coursera
  • Learning How to Learn: Powerful mental tools to help you master tough subjects - Coursera
  • Microsoft Certified: Azure Fundamentals - Microsoft
  • Microsoft 365 Certified - Microsoft
  • Teams Administrator Associate - Microsoft
  • SRE Foundation - DevOps
  • ITIL - EXIN
  • Cisco CCNA - Routing and Switching
  • Cisco CCNA - Collaboration

Additional Information

  • Outstanding Achievement Award (Quality)
  • IT High Five Award

Timeline

Senior System Engineer

Adobe
08.2021 - Current

MBA - Cloud Computing

Great Lakes Institute of Management
01.2018 - 08.2018

System Engineer

Adobe
03.2015 - 07.2021

Senior NOC Engineer

Qubit Information Systems
06.2014 - 03.2015

Senior Technical Support Engineer

Damco Solutions
07.2012 - 06.2014

Technical Specialist

iYogi
01.2012 - 07.2012

Technical Support Officer

Convergys
04.2011 - 12.2011

Process Assistant

Infosys BPM
11.2010 - 04.2011

Process Associate

Sopra Steria
01.2010 - 11.2010

Technical Support Officer

Airtel
05.2008 - 04.2009

Bachelor of Arts - Arts

PGDAV College, Delhi University
07.2006 - 07.2009
Vipin PalSenior System Engineer