Senior IT Professional dedicated to driving operational excellence through Microsoft 365 and Hybrid Cloud technologies. Strategic expert in managing M365 services and Microsoft Intune for enterprise environments. Experienced in working with IAM Solution, Microsoft Entra ID and Expert in Hybrid Identity, SSO, and MFA. Adept at identifying infrastructure bottlenecks and implementing scalable security and management solutions that improve end-user productivity. Strong knowledge in Windows Server Infrastructure (Active Directory, DNS, DHCP, ADCS, ADFS, Network Policy Server, File Services, Print Services)
Overview
10
10
years of professional experience
Work History
Senior Project Lead (Network Support)
RM Education Solution India Pvt Ltd
Trivandrum
07.2020 - Current
Working as an Infrastructure engineer, working on incident resolution and proactive problem management using ITIL best practices. Spearheaded the transition from temporary workarounds to permanent fixes, significantly reducing system downtime and improving overall infrastructure reliability.
Deployment and maintenance of Active Directory Domain Controllers across multi-site environments.
Troubleshooting of complex AD replication and synchronization issues, FSMO Role migration, NTFRS/DFSR replication failures using tools like dcdiag, repadmin, and Event Viewer.
Configuration of GPOs for security hardening, software distribution, and granular desktop management, including Loopback Processing and WMI Filtering.
Automated Active Directory health monitoring by developing and scheduling PowerShell scripts to parse dcdiag and repadmin outputs.
Windows Task Scheduler to run cleanup or reporting scripts automatically.
Hands-On experience in configuring, troubleshooting of M365 Tenants, including advanced troubleshooting of SMTP mail flow, transport rules, and enterprise-scale user/group lifecycle management.
Microsoft Entra Connect: Configuring and troubleshooting Hybrid Identity synchronization, including Password Hash Sync (PHS) and Pass-Through Authentication (PTA)
Hardened organizational security by implementing Microsoft Entra Conditional Access policies and enforcing Multi-Factor Authentication (MFA) to mitigate unauthorized access.
Configured and integrated enterprise applications within Entra ID, enabling Single Sign-On (SSO) via SAML/OIDC to provide a seamless and secure user authentication experience.
Orchestrated zero-touch deployment via Windows Autopilot and Microsoft Intune; managed BYOD security through the configuration of granular App Protection Policies (MAM).
Deployed Intune configuration and compliance policies for Windows endpoints.
Configured Windows Update for Business (WUfB) deployment rings within Microsoft Intune to automate patch management for Intune Managed Windows devices.
Configured & enforced Endpoint Security policies (Antivirus, Firewall, and EDR) within Microsoft Intune to harden Windows and mobile endpoints.
Designed Device Compliance policies that integrate with Entra ID Conditional Access, ensuring only healthy, encrypted, and patched devices can access corporate data.
Managing disk encryption silently across the fleet, including secure Recovery Key escrow in Entra ID.
Senior Engineer
Marlabs Innovations (P) Limited.
Bangalore
02.2020 - 04.2020
Provided second-line escalation support for Windows-based networks.
Installed, configured, and troubleshot Windows Servers and VMware infrastructure for over 2000 users.
Desktop Engineer
Alchemy Techsol India Pvt Ltd.
Bangalore
12.2018 - 02.2020
Provided end-user support and basic server-side assistance as Desktop Engineer for Virtusa Consulting Services.
Executed daily operational tasks to ensure seamless user experiences.
Delivered timely resolutions to technical issues, enhancing productivity for users working for various projects.
System Administrator
iValue InfoSolutions Pvt Ltd.
Bangalore
03.2018 - 08.2018
Managed overall IT infrastructure as an in-house IT engineer.
Configured and maintained server and VMware infrastructure to ensure optimal performance.
Configure and maintain Windows servers and Active Directory, DNS, and DHCP servers.
Provided M365 support for end users, resolving technical issues efficiently, and automated user provisioning.
Troubleshooting complex mail flow, transport rules, and shared mailbox permissions.
Deployment and maintenance of the internal network includes switches and Ruckus APs.
Propose and implement antivirus solutions to protect device and data security.
System Engineer
Alchemy Techsol India Pvt Ltd.
Bangalore
03.2016 - 03.2018
Troubleshot Windows servers and VMware infrastructure to ensure optimal performance.
Provided technical support for hardware and software issues across desktop and laptop systems.
Installed and configured technology solutions to meet user needs effectively.
Delivered expert assistance in resolving complex IT challenges for end-users.
Education
Diploma in Computer Engineering -
Govt. Polytechnic Collage
Kerala
01.2015
Higher Secondary -
M.S.H.S.S
Kerala
01.2012
S.S.L.C -
Gurukulam HSS
Kerala
01.2010
Skills
Windows Server 2022, 2019, 2016, 2012 / 2012 R2
VMware vSphere, vCenter Servers
Microsoft 365, SharePoint, OneDrive, MS Teams
Microsoft Intune
Microsoft Entra ID
Google Workspace
Veritas Backup Exec
Windows 10, 11
Service Now
Active Directory, DNS, DHCP
Group Policy
MECM
MDT/WDS
WSUS
Sophos Central
Aruba Networking Central (Managing Aruba Switches & APs)
Accomplishments
Microsoft Certified: Identity & Access Administrator Associate (SC-300)
Disclaimer
I hereby declare that all above statements are true to the best of my knowledge and beliefs.