Hi, I’m
Vipin Sharma
Associate Service Delivery Manager
Bardoli
Summary
Experienced bank teller with a proven track record of delivering exceptional customer service and accurately handling financial transactions. Efficiently manages multiple tasks and adept at resolving customer inquiries promptly. Passionate about providing top-notch service and ensuring a positive banking experience for all customers.
Overview
3
years of professional experience
2017
years of post-secondary education
2
Languages
Work History
IndusInd Bank Ltd.
Teller(ASDM)
11.2023 - 01.2025
Job overview
- Assisted Customers with Opening, closing and maintenance of accounts and provided information about products and services.
- Handled cash and check transactions accurately and efficiently.
- Balanced Strong relationship with customers by providing excellent customer service.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Sankalp Institute of Education and Technology
Data Entry Operator
01.2022 - 01.2023
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Education
CBSE Board
Higher Secondary
Uttarakhand Board
Senior Secondary
Kumaun University
Bachelors from Science
Skills
Skilled in utility software applications
Skilled in MS Word functionalities
Data analysis using MS Excel
Proficient in MS Access applications
Presentation design
Experienced with MS Windows operating systems
Web navigation
Professional email management
Adaptable learning skills
Clear written communication
Collaborative team management
Efficient task management
Customer engagement
Personal Information
- Date of Birth: 09/12/00
- Gender: Male
- Nationality: Indian
- Marital Status: Unmarried
- Religion: Hindu
Disclaimer
I hereby solemnly affirm that above mention details are true to best of my knowledge & no facts have been withheld.
Father's Name
Mr. Aan Dev Sharma
Timeline
Teller(ASDM)
IndusInd Bank Ltd.
11.2023 - 01.2025
Data Entry Operator
Sankalp Institute of Education and Technology
01.2022 - 01.2023
Uttarakhand Board
Senior Secondary
01.2019
Kumaun University
Bachelors from Science
01.2022
CBSE Board
Higher Secondary
01.2017