Summary

Overview

Work History

Education

Skills

Personal Information

Disclaimer

Father's Name

Timeline

Hi, I’m

Vipin Sharma

Associate Service Delivery Manager

Bardoli

Summary

Experienced bank teller with a proven track record of delivering exceptional customer service and accurately handling financial transactions. Efficiently manages multiple tasks and adept at resolving customer inquiries promptly. Passionate about providing top-notch service and ensuring a positive banking experience for all customers.

Overview

years of professional experience

2017

years of post-secondary education

Languages

Work History

IndusInd Bank Ltd.

Teller(ASDM)

11.2023 - 01.2025

Job overview

Assisted Customers with Opening, closing and maintenance of accounts and provided information about products and services.
Handled cash and check transactions accurately and efficiently.
Balanced Strong relationship with customers by providing excellent customer service.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customized support strategies for high-priority clients to ensure their specific needs were met.
Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.

Sankalp Institute of Education and Technology

Data Entry Operator

01.2022 - 01.2023

Job overview

Proven ability to learn quickly and adapt to new situations.
Skilled at working independently and collaboratively in a team environment.
Managed time efficiently in order to complete all tasks within deadlines.
Resolved problems, improved operations and provided exceptional service.
Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Education

CBSE Board

Higher Secondary

Uttarakhand Board

Senior Secondary

Kumaun University

Bachelors from Science