Reading Books
Apurva Soni
Customer Service Representative
Delhi
Summary
Dedicated Customer Service Representative with strong communication skills and experience in handling client interactions, data management, and process coordination. Seeking to leverage my expertise in customer service and data management to contribute to a dynamic and growth-oriented organization.
Overview
6
6
years of professional experience
2018
2018
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Customer Service Representative
Teleperformance
04.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managing and handling data for client processes related to UK-based pharmaceutical clients.
- Processing orders, forms, and applications with accuracy and efficiency.
- Maintaining detailed records of customer interactions to ensure seamless service delivery.
- Escalating complex issues to appropriate departments for timely resolution.
- Providing top-tier customer service by addressing inquiries and ensuring client satisfaction.
Junior Screening Analyst (Semi Voice Process)
Complygate Limited
03.2023 - 08.2023
- Maintained detailed records of customer interactions and resolutions in the in-house CRM system, facilitating seamless communication and follow-up.
- Provided prompt and courteous assistance to customers through calls and emails, addressing inquiries, troubleshooting technical issues, and resolving complaints.
- Engaged in active listening to understand customers' needs and concerns, demonstrating empathy and professionalism in every interaction.
- Utilized company knowledge base and resources to provide accurate information and solutions to customers, ensuring high levels of satisfaction.
- Participated in ongoing training sessions to stay updated on product knowledge, support processes, and industry best practices, enhancing expertise and efficiency in delivering support services
Office Assistant (Human Resources)
Eagle Hunter Solutions LTD (MPMKVVCL)
02.2020 - 08.2022
- Supported the performance management process by coordinating goal-setting, performance evaluations, and feedback sessions.
- Assisted in the development of performance improvement plans when necessary.
- Coordinated training programs and workshops, including scheduling, logistics, and participant communication.
- Managed the learning management system (LMS) to track employee training and development activities.
- Identified opportunities for process improvement within HR functions, implementing efficiency measures.
- Collaborated with cross-functional teams to streamline HR processes and enhance overall productivity.
- Assisted in managing employee relations documentation, including investigation reports, disciplinary actions, and conflict resolution records.
- Maintained accurate and confidential employee records.
- Supported HR operations for a global workforce, addressing diverse HR issues and cultural considerations.
- Coordinated with regional HR teams to ensure consistent application of HR policies.
Office Assistant
Madhya Pradesh Electricity Board (MPMKVVCL)
01.2019 - 01.2020
- Managed and organized documentation, including employee records, benefits paperwork, and other confidential information.
- Prepared documentation for audits and maintained compliance records.
- Maintained accurate and up-to-date employee databases.
- Entered new hire information, updated employee records, and ensured data integrity.
- Drafted and proofread internal and external communications, including emails, memos, and announcements.
- Managed department's general email inbox and directed inquiries to the appropriate personnel.
- Greeted and assisted visitors to the appropriate department, providing information and directing them to the appropriate contacts.
- Assisted employees with department related queries, directing them to the appropriate resources.
Education
PGDCA -
JM Computers
Bachelors in science - information technology
Extol College
Sr. Secondary - undefined
Jawahar Navodaya Vidyalaya
Higher secondary - undefined
Saraswati Vidhya Mandir
Skills
- Multitasking & Time Management
- Customer service
- Online support
- Customer support
- Report writing
- Problem-solving
- Active listening
- Product knowledge
Certification
Soft Skills and Sector Readiness Certificate, 2022, Dr. Reddy's Foundation, 191835
Interests
Trekking
Timeline
Customer Service Representative
Teleperformance
04.2024 - Current
Junior Screening Analyst (Semi Voice Process)
Complygate Limited
03.2023 - 08.2023
Office Assistant (Human Resources)
Eagle Hunter Solutions LTD (MPMKVVCL)
02.2020 - 08.2022
Office Assistant
Madhya Pradesh Electricity Board (MPMKVVCL)
01.2019 - 01.2020
Bachelors in science - information technology
Extol College
Sr. Secondary - undefined
Jawahar Navodaya Vidyalaya
Higher secondary - undefined
Saraswati Vidhya Mandir
PGDCA -
JM Computers
Similar Profiles
RAHUL PANDERAHUL PANDE
Technical Support Executive at TeleperformanceTechnical Support Executive at Teleperformance
Abhinandan SehajpalAbhinandan Sehajpal
Supervisor at TeleperformanceSupervisor at Teleperformance
MACKLYNE IMARYMACKLYNE IMARY
Customer Support Expert at TeleperformanceCustomer Support Expert at Teleperformance
Dominick De Jesus Urzola CachanDominick De Jesus Urzola Cachan
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
Mahesh Kumar RajputMahesh Kumar Rajput
Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.Sr. Data Entry Clerk at Access Healthcare Pvt Ltd.