Watching and Playing Cricket
Vipin Yadav
Gurugram
Judge a man by his questions rather than his answers.
Voltaire
Summary
Accomplished Deputy General Manager with a proven track record at Pioneer Urban Land and Infrastructure Limited, specializing in sales administration and post-sales operations. Expert in operations management and cross-functional team coordination, significantly enhancing customer relationship management and process automation. Demonstrates exceptional analytical skills and a commitment to improving customer experiences.
Overview
18
18
years of professional experience
Work History
Deputy General Manager- Sales Administration (CRM & Post Sales Operations)
Pioneer Urban Land and Infrastructure Limited
04.2016 - Current
- Co-ordination with ERP (SAPSD-Module & Farvision) Support Team related to new developments, amendments as CTM/SPOC (Single Point of Contact) & Testing of new development/ module of ERP
- Resolving all the ERP related queries in-house/ with the support of External ERP Support Team
- Single point of contact for all Post Sales activities for all the projects developed by Pioneer Urban
- Handling Team for login of new bookings, issuance of allotment letters, Payments Receipts, Demand Notes/ Tax Invoice, Collections, Agreements, Bank Loan documentation, Possession Letter and Conveyance Deed/ Registry
- Handling of transfers/ Name Deletion/ Addition requests
- Handling of Registration of Conveyance Deed process with Sub-Registrar office
- Handling of Site Visits for Possession
- Handling complete NOC process for Possession and Registration and coordinating with other departments
- Coordination with brokers regarding their brokerage payments and follow-ups for customer payments and documents
- Building effective co-ordination between projects as well as facility team to provide prompt resolution to any complaints/ concerns of existing clients
- Maintaining daily collection reports and all Monthly MIS Reports as per management requirements
- Resolving customer queries related to construction, payment, brokerage, and possession etc
Deputy Manager- Commercial
Lotus Green Developers Pvt. Ltd.
Noida
07.2014 - 04.2016
- Co-ordination with ERP (SAP-Module) Support Team related to new developments, Data Migration, amendments as CTM/SPOC (Single Point of Contact) & Testing of new development/ module of ERP
- Resolving all the ERP related queries in-house/ with the support of External ERP Support Team
- Co-ordination with the Other SAP Module team for integration related queries
- Handling various projects like Residential & Commercial (Co-ordination within the Sales & Marketing for all the commercial/accounts queries)
- Dealing with Brokers for their brokerage in projects to maintain a healthy relationship for better prospects
- Handling Team for Payments Receipts, Demand Notes, Collection, Allotment Letters, Agreements, and all property related documents
- Dealing in the execution of the endorsements/transfers of units in the records with the coordination of legal Department
- Coordination within team for collection from defaulters and looking after cancellation of the units/apartments
- Dealing with Sale & Marketing Department regarding daily bookings & allocations
- Preparing MIS related to the entire project as per Management requirements
- Resolving customer queries related to construction, payment, brokerage and possession etc
- Reconciliation with the Finance Team related to Projects payment, demands, Service Tax etc
MIS Executive-Corporate Affairs
Reliance Industries Ltd.
12.2006 - 07.2009
- Company Overview: (Haryana SEZ Project)
- Knowledge of Revenue Works
- MIS reports (Daily, Weekly and Monthly basis) and preparing of Daily MIS Report of Corporate Affairs Department (Monitoring Cell) regarding Registries & Mutation
- MIS on Daily basis of all acquire lands by company and send a report to all concerned person on Daily, Weekly and Monthly basis and Handling the responsible work of data entry in Company's Portal regarding Land Purchase
- Also maintaining the track of Movement of Documents
- Coordination with HO/ Site Offices/ Internal Departments (like… Accounts, Finance, Commercial, Documentation, Corporate Affairs etc.) and with Internal Audit Team Regarding Sale deeds and Mutation Status
- Coordination with Land & Legal Team for follow action based on Audit Observation Reports
- Coordination for collection and tracking of Sale deeds and Mutation Documents, Tabulation, Audit and Submission to Documentation
- Coordination with IT Department regarding Software Development & Launching of MIS Module on Company Information System
- Handling & Managing the Database of 25,000 Acres Land Purchase (For Special Economic Zone)
- Automating & Managing the Database (on local server/ Intranet) for Registries & Mutation Process/ Annuity Payment Process
- (Haryana SEZ Project)
Education
MBA-HR -
B.A -
12th (Non-Medical) -
10th -
Skills
- Operations management
- Cross-functional team coordination
- Account management
- Troubleshooting expertise
- Administrative skills
- Process automation
- Team oversight
- Analytical skills
- Customer relationship management
- Inventory control
- Customer experiences
Accomplishments
- Awarded as Best SPOC during ERP (SAP- SD Module) implementation in the year 2012.
- ERP (SAP-SD) implementation (functioning/support) in Three C Universal Developers Pvt. Ltd. as a CTM/SPOC (Single Point of Contact).
- ERP (SAP-SD) implementation (functioning/support) in Lotus Greens Developers Pvt. Ltd. as a CTM/SPOC (Single Point of Contact).
Personal Information
Date of Birth: 15/05/1984
Status: Married
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Languages
Hindi
Native language
English
Intermediate (B1)
B1
Work Preference
Work Type
Full TimeWork Location
HybridImportant To Me
Work-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchCareer advancement4-day work weekStock Options / Equity / Profit SharingSoftware
SAP, Pinga Solutions & Farvision
Timeline
Deputy General Manager- Sales Administration (CRM & Post Sales Operations) - Pioneer Urban Land and Infrastructure Limited
04.2016 - Current
Deputy Manager- Commercial - Lotus Green Developers Pvt. Ltd.
07.2014 - 04.2016
MIS Executive-Corporate Affairs - Reliance Industries Ltd.
12.2006 - 07.2009
IASE University - MBA-HR,
Maharashi Dayanand University - B.A,
NIOS - 12th (Non-Medical),
Board of School Education Haryana - 10th,
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