Proven leader in TPA operations at Family Health Plan Insurance TPA LTD, adept in team leadership and problem-solving. Achieved a 25% reduction in claims processing time through strategic improvements. Excelled in staff management and customer relations, ensuring compliance and high service standards.
Diligent Assistant manager with strong foundation in managing daily operations and team leadership. Proven success in optimizing workflows and enhancing customer satisfaction. Demonstrated expertise in problem-solving and strategic planning to drive team performance.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
TPA Operations Assistant Manager
- Managed a team of claims adjusters and ensured timely and accurate claims processing.
- Implemented process improvements, resulting in [desirable outcome, e.g., 25% reduction in claims processing time].
- Ensured compliance with regulatory requirements and maintained high-quality service standards.
- Investigated and settled claims in accordance with policy terms and conditions.
- Maintained accurate records and ensured timely communication with policyholders and stakeholders.