FRONT OFFICE
VIPIN CHANDRA
Myrica Groves
Kotdwara,INDIA
Work Preference
Work Type
Full TimePart Time
Location Preference
RemoteOn-SiteHybrid
Customer-oriented Front Office Supervisor with a strong focus on problem-solving and team performance enhancement. Drives guest satisfaction through effective daily operations management and interpersonal skills. Committed to delivering exceptional service and addressing concerns to improve overall customer satisfaction.
5
Languages
14
years of professional experience
Work History
Assistant Front Office Manager
9 Months
Myrica Groves | 01.2026 - Current
- Assisted in managing front office operations and guest services.
- Trained new staff on front office procedures and customer service standards.
- Resolved guest inquiries and issues promptly, enhancing overall guest satisfaction.
- Collaborated with housekeeping to ensure room readiness for guests.
- Led daily briefing sessions with front office staff to communicate occupancy status, arrivals and departures, special requests, and VIP guests.
- Addressed customer complaints and implemented corrective actions to improve service quality.
- Verified accuracy of charges on guest folios at check-out time.
- Oversaw daily operations of front office, ensuring efficient and effective service delivery.
- Handled guest complaints and issues, ensuring satisfactory resolution and guest satisfaction.
Hotel Supervisor
2 Years 2 Months
SNS-IMMO-SARL, Hotel Golf Coast - CONGO | 10.2023 - 12.2025
- Supervised daily hotel operations, enhancing guest satisfaction and maintaining high-quality service standards.
- Trained and mentored staff on customer service best practices and hotel procedures.
- Coordinated room assignments and housekeeping schedules for efficient service delivery.
- Managed front desk activities, including check-ins, check-outs, and guest inquiries.
- Assisted in inventory management of supplies and equipment for smooth operations.
- Implemented safety protocols to ensure a secure environment for guests and staff.
- Prepared detailed reports on occupancy rates, room availability and rate changes.
- Maintained accurate records of employee attendance, performance reviews and payroll information.
- Conducted daily meetings with front desk and housekeeping personnel to align on arrivals, special requests, and address operational challenges.
Duty Manager
1 Year 3 Months
ROYAL ORCHID FORT RESORT - MUSSOORIE | 06.2022 - 09.2023
- Supervised daily operations, enhancing guest experiences through effective management.
- Managed guest inquiries and resolved issues with professionalism and care.
- Trained new employees on operational procedures and customer service standards.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Presented reports on team performance and challenges to senior management, aiding strategic decision-making.
- Created staff work schedules and assigned duties, optimizing team workflow and coverage.
Sr. Front Office Executive
1 Year 8 Months
Patanjali Wellness Vedalife by Niramayam - Rishikesh | 10.2020 - 06.2022
- Developed strategic initiatives that improved wellness programs and services.
- Managed client relationships, ensuring satisfaction and retention of wellness services.
- Analyzed feedback to refine wellness strategies, increasing client engagement.
Packing Clerk
4 Months
Simpex Pharma Pvt Ltd - Kotdwara | 05.2020 - 09.2020
- Pack pharmaceutical products according to safety and quality standards.
- Labeled packages for accurate shipment and effective inventory control.
- Maintained clean, organized packing area to support operational efficiency.
- Assembled boxes and packing materials following product specifications.
Front Office Executive Assistant
1 Year 10 Months
Natraj - Rishikesh | 05.2018 - 03.2020
- Oversaw daily office operations to facilitate smooth workflow.
- Coordinated meetings and managed executive calendars to optimize scheduling.
- Welcomed visitors at front office reception, ensuring a positive first impression.
- Maintained filing systems to ensure that all documents were properly organized and easy to locate.
Sr. Guest Service Assistant-Front Office
8 Months
KAILASH PARBAT - LONAVALA | 07.2017 - 03.2018
- Welcomed guests, providing tailored information on hotel services and amenities to enhance their stay.
- Facilitated smooth check-in and check-out processes, ensuring guest satisfaction and efficiency.
- Coordinated with housekeeping to guarantee timely room readiness for guest arrivals, contributing to overall guest experience.
Front Office Supervisor
1 Year 1 Month
THE ORCHARD RESORT - LONAVALA | 09.2015 - 10.2016
- Supervised front office operations, enhancing daily efficiency and guest satisfaction.
- Trained and mentored new front office staff, improving onboarding experience and service consistency.
- Maintained accurate records of guest interactions and transactions, ensuring compliance and facilitating issue resolution.
- Oversaw guest check-in and check-out processes, ensuring smooth transitions.
Front Office Assistant
1 Year 11 Months
THE ORCHARD RESORT - LONAVALA | 09.2013 - 08.2015
- Welcomed and guided guests through check-in and check-out processes to ensure smooth transitions.
- Handled multi-line phone system for incoming calls and inquiries, providing timely and accurate information.
Industrial Trainee
7 Months
DON HILL BEACH RESORT - GOA | 08.2012 - 03.2013
- Communicated with multidisciplinary team to learn and develop practical skills.
- Assisted in daily operations of hospitality services at beach resort.
- Maintained cleanliness and organization of guest areas and facilities.
- Supported front desk staff with guest check-ins and inquiries.
Education
BACHELOR OF HOTEL MANAGEMENT - Hospitality
UTTARAKHAND OPEN UNIVERSITY
03.2013
Some College - Basic Knowledge of Computer
KISHANPUR
03.2015
High School Diploma
Govt. Inter College Kanwaghati
04.2009
High School Diploma
Vidya Niketan High School
03.2007
Skills
Front office management
Front desk operations
Staff training
Employee supervision
Check-in procedures
Data entry
Guest services
Office management software
Languages
English
Lingala
Garhwali
Hindi
French
Timeline
Assistant Front Office Manager
Myrica Groves
01.2026 - CurrentRead more
Hotel Supervisor
SNS-IMMO-SARL, Hotel Golf Coast
10.2023 - 12.2025Read more
Duty Manager
ROYAL ORCHID FORT RESORT
06.2022 - 09.2023Read more
Sr. Front Office Executive
Patanjali Wellness Vedalife by Niramayam
10.2020 - 06.2022Read more
Packing Clerk
Simpex Pharma Pvt Ltd
05.2020 - 09.2020Read more
Front Office Executive Assistant
Natraj
05.2018 - 03.2020Read more
Sr. Guest Service Assistant-Front Office
KAILASH PARBAT
07.2017 - 03.2018Read more
Front Office Supervisor
THE ORCHARD RESORT
09.2015 - 10.2016Read more
Front Office Assistant
THE ORCHARD RESORT
09.2013 - 08.2015Read more
Industrial Trainee
DON HILL BEACH RESORT
08.2012 - 03.2013Read more
Vidya Niketan High School - High School Diploma,
Read more
Govt. Inter College Kanwaghati - High School Diploma,
Read more
KISHANPUR - Some College, Basic Knowledge of Computer
Read more
UTTARAKHAND OPEN UNIVERSITY - BACHELOR OF HOTEL MANAGEMENT, Hospitality
Read more