Travelling
Vipin kumar Rathaur
Ghaziabad,UP
Overview
9
9
years of professional experience
Work History
Sr Executive (LMD)
Lightning Logistics (Entoo)
1 2023
- Manpower Management Keeping in mind the benefits of the Organization and the members of the Team, Personal visits on some Client place for feedback about delivery in Delhi done by Retail Delivery Team
- Achieving monthly targets of given by company on regular basis
- Marketed logistical services to new brokers to bring additional business to the firm Maintained customized services to existing clients to ensure client retention Maintained records related to delivery and receipt
Cluster Manager (LM Operation)
Zypp Electric
09.2022 - 11.2022
- Manpower Management Keeping in mind the benefits of the Organization and the members of the Team, Personal visits on some Client place for feedback about delivery in Delhi done by Retail Delivery Team
- Achieving monthly targets of given by company on regular basis
- Marketed logistical services to new brokers to bring additional business to the firm Maintained customized services to existing clients to ensure client retention Maintained records related to delivery and receipt
Lead (LM Operation)
Shadowfax Technologies Ltd.
12.2021 - 08.2022
- Heading a team of Delivery Executive
- Responsible for overall Collection figures of my Area, regularly achieving the desired targets of 95%+ in this bucket
- Goal setting for improve the performance so that they become proactive on month on month basis
- Training of Old & New Executives on Process & Personality development etc
- Managing all the major escalations and resolving them within the pre-fixed turnaround time, thus maintaining high level of customer service standards which leads to elevated degree of customer satisfaction
- Ensuring the Customer Satisfaction and keeping them fully abreast from our delivery
- Achieving monthly given targets of delivery with Quality
- Working as Human Resource for the growth of employee
- Managing Delivery of Delhi zone on the scale of Delivery Service, Supervising Process following of all the activities in the zone.
Executive
Busy Bees Logistics solution PVT LTD
08.2020 - 11.2021
- Working with Warehouse which is more than 30,000Sq.Ft
- Manage the setup and layout nd management space
- Handling Planning and Controlling of over all activities in warehouse
- Motivate the staff in the warehouse to maintain efficiency & providing development of staff by providing training
- Monitoring daily receipts & dispatched to all document to all distributors in pan India, Processing more than 80K Shipment in 24 Hrs and Connect on before Timeline arrange the vehicle as per requirement
- Preparing MIS reports on daily basis & records Maintain inbound and outbound Shipment
- Responsible for all incoming and outgoing logistics Managing the team in terms of their utilization ensuring the maximum output to be achieved through operational
Team Leader
Karvy Forde India PVT LTD
08.2019 - 08.2020
- Heading a team of Delivery Executive & Supervisor Heading 46 People team
- Training of Old & New Executives on Process & Personality development etc
- Achieving monthly given targets of delivery & Collections with Quality
- Managing Food Delivery of Ghaziabad / Panjab / Jaipur zone on the scale of Delivery Service
Dispatch In charge
Flipkart PVT LTD (Instakart PVT LTD)
10.2015 - 08.2019
- Communicated with vendors regarding tow availability and special orders
- Managed customer calls effectively and efficiently in a complex, fast-paced and challenging dispatching center environment
- Assign work vehicles and onboard equipment to operators to ensure the most efficient delivery schedule Planned driver's itinerary to ensure timely pick-up and delivery of loads, while following safety and government regulations Provided continuous monitoring of drivers that in the event of logistical problems to ensure a mutually satisfactory resolution Completed 30+ outbound customers call per day to confirm delivery dates, time frames, addresses, and phone numbers Liaised with 15+ drivers to coordinate routes and fix routing issues Completed 'roll call' for drivers finishing their routes Identified any operational and regulatory risks, and escalated as needed Maintained records related to delivery and customer receipt
Executive
Ekart
09.2013 - 10.2015
- Heading Delivery / Ofice work
- Receiving / Shorting / Dispatching
- Inbound / Outbound Checking
- Content verification RTO / Pickup Checking
Education
Skills
Performance Improvement
Mail handling
Procedure Implementation
Growth planning
Reducing OPS cost
Maintain C2R
Key Result Areas
My personal strength is my dedication towards my Job, Loyalty for my associates and confidence for achieving the highest Esteem in every field.
Cvtitle
Potential Management Professional with 9 years of experience in Team Management
Jobprospective
To work with a growing organization being positive catalyst and essential ingredient in growth process and try the level best to add another feather in the organization's cap.
Professionalbrief
A dynamic professional with over 9 years of experience in Operations' Management, Customer / Client Servicing, Retention Management in Telecom Industry. A keen planner & strategist with track record of developing operational policies/ norms, systems & controls, motivational schemes & customer service standards. Significantly improved organizational effectiveness, business & image via customer. Committed to a visionary, hands-on, innovative, result. Excellent interpersonal, communication, team building & management skills with extensive experience in recruitment, training & development of the workforce.
Strategicskillsets
Team Management: Providing necessary training to the executive's regarding Delivery knowledge & processes and customer handling. Effectively interfacing with people at all levels, managing healthy work environment and inculcating bonded teamwork with high work ethics. Conducting training programs for the entire team to enhance operational efficiency, with focus on customer delight.
Softwaresapplicationsknown
- Operating System: MS-DOS, Windows 95/98/2K/Me
- Word Processing: MS-Word
- Spread Sheet: MS-Excel
- Possess fair knowledge of Internet
Personalprofessionalattribute
- Perform under pressure.
- Quick Learner.
Linguisticability
- Hindi
- English
Possessownconveyance
True
Salaryexpectation
Negotiable
Personal Information
- Place of Birth: Delhi
- Father's Name: Mr Madan gopal
- Date of Birth: 02/06/1993
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Additional Information
My personal strength is my dedication towards my Job, Loyalty for my associates and confidence for achieving the highest Esteem in every field
Interests
Timeline
Cluster Manager (LM Operation)
Zypp Electric
09.2022 - 11.2022
Lead (LM Operation)
Shadowfax Technologies Ltd.
12.2021 - 08.2022
Executive
Busy Bees Logistics solution PVT LTD
08.2020 - 11.2021
Team Leader
Karvy Forde India PVT LTD
08.2019 - 08.2020
Dispatch In charge
Flipkart PVT LTD (Instakart PVT LTD)
10.2015 - 08.2019
Executive
Ekart
09.2013 - 10.2015
Sr Executive (LMD)
Lightning Logistics (Entoo)
1 2023
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