Vipin Nair
Pune
Summary
Seasoned IT professional with over 11 years of software and hardware/networking experience, including 6 years in Active Directory administration. Pursuing a Technical Lead or Technical Consultant role to enhance Active Directory operations through technical proficiency and problem-solving skills. Committed to delivering innovative solutions and fostering team collaboration.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Analyst
Tetra Pak
Pune
02.2024 - Current
- Administered and secured a large-scale hybrid identity footprint using Active Directory and Microsoft Entra ID.
- Automated routine IAM tasks through PowerShell scripting, enhancing operational efficiency.
- Managed end-to-end identity governance and authentication flows integrating Omada, Ping Identity, and Delinea PAM.
- Evaluated data sets with advanced analytical tools to derive actionable insights for strategy.
- Collaborated with cross-functional teams to drive product development initiatives effectively.
- Facilitated workshops promoting a data-driven culture within the organization.
- Analyzed market trends to inform strategic decision-making processes.
- Collaborated closely with product team to develop new projects and proof of concepts.
Senior Technical Lead
Concentrix
Pune
03.2024 - 02.2026
- Focus on Managing a Team of 10-12 advocate engineers
- Providing L3 support in Developing and implement Active Directory infrastructure, including domain controllers, organizational units, and security policies.
- Create and manage complex Group Policy Objects (GPOs) to enforce security settings, software deployment, and user configurations across the organization along with FGPP.
- Manage certificate services for secure communications, including issuing and revoking certificates.
- Design and implement disaster recovery plans for Active Directory, including regular testing and updating of recovery procedures to minimize downtime in case of system failures.
- Monitor Active Directory performance, system health, and security logs to identify and resolve issues, ensuring high availability and reliability.
- Coordinate with network and system administrators to integrate Active Directory with other systems like email, DNS, and DHCP, ensuring seamless user experience and system interoperability over SMB.
- Develop and maintain PowerShell scripts to automate routine Active Directory tasks, improve efficiency, and reduce manual intervention.
- Ensure the security and compliance of the Active Directory environment, including implementing best practices for securing domain controllers and managing access controls.
- Develop and maintain comprehensive documentation related to Active Directory architecture, settings, and procedures.
- Case management duties (case wellness reports, managing & handling escalations, tech reviews, case triage, wellness, bin load management)
- Conduct Technical Interviews and Deliver new hire classroom trainings for extended period.
- As Technical Lead Conducting Weekly Triage session on AD components.
SR. TECHNICAL SUPPORT ENGINEER
Veritas Software Technologies
India
05.2022 - 03.2024
- Proven expertise in troubleshooting and resolving complex technical issues related to Veritas Enterprise Vault (EVC), Enterprise Vault.cloud (eDP), and Alta SaaS Protection.
- Developed and implemented effective workarounds and solutions, minimizing downtime and ensuring business continuity.
- Expertise in troubleshooting and resolving issues related to archiving, discovery, and retention policies.
- Proficiency in diagnosing and fixing problems with data ingestion from various sources (e.g., Exchange, SharePoint, and File Servers connected via SMB protocols).
- Hands-on experience with the Veritas Alta SaaS platform for protecting SaaS applications like Microsoft 365, Teams, Google Workspace, and Other Workloads.
- Knowledge of API-based backups and an understanding of the authentication and authorization processes.
- Resolved data integrity and consistency issues within the SaaS backup environment, enhancing overall reliability.
- Proficiency in diagnosing backup job failures, slow performance, and data corruption issues.
- Skilled in developing and implementing disaster recovery plans.
SENIOR ADVISOR
Concentrix Pvt Ltd
India
12.2020 - 05.2022
- Managed escalation calls and provided on-site support to resolve critical issues.
- Hardening of Active Directory and Domain Controllers.
- Strong Knowledge of AD, DNS, Group Policy, DFSR, AD replication, LDAP, LSAAS, PKI – ADFS.
- Experience with configuring Group Policy Objects in AGPM.
- Supported system diagnostics by applying knowledge of sys-internal tools like Process Monitor and Network Monitor.
- Demonstrated advanced troubleshooting skills for Windows Server operating systems.
- Analyzed logs from Netlogon and Gpsvc to troubleshoot and resolve system performance problems.
- Windows 2008/2012 R2 / 2016 / 2019/2022 Active Directory working knowledge.
- Perform AD server configuration according to installation check list.
- Administered Active Directory setup, including domain controllers, internal DNS, user accounts, and Group Policy management.
- Organizational unit setup, delegation of administration, group policy creation & modification.
- Administration of Active Directory Sites, subnets and schema changes.
- Certificate Installation & Management for Active Directory and applications integrated with Active Directory.
- Ensure security and compliance of the Active Directory environment.
- Developed dashboards to track daily activities, produce reports, and evaluate domain health.
- Monitored and documented changes made to Active Directory objects for compliance.
- FRS to DFSR Migration and FSMO Roles management.
- Applied expertise in Windows auditing and configuration for organizational units, group policies, and file permissions.
- Integrating Active Directory Certificates - PKI.
- Should be able to install, configure, troubleshoot Windows Server Operating environment.
SYSTEM INTEGRATION TECH LEVEL 2
Compucom CSI Pvt Ltd
India
02.2018 - 05.2020
- Ensured security and compliance of the Active Directory environment.
- Created dashboard for daily activity tracking and reporting on domain health.
- Automated User provisioning and Bulk User management.
- Automation of moving one-month Inactive AD account to disabled state.
- Tracked changes in Active Directory objects to ensure compliance and security.
- Managed FRS to DFSR migration and oversight of FSMO roles to enhance system reliability.
- Experienced with configuring Group Policy Objects in AGPM.
SR. TECHNICAL SUPPORT ENGINEER
Convergys India Pvt Ltd
India
12.2016 - 03.2018
- Handled escalation calls and provided L1 floor support to resolve user issues promptly.
- Create, modify, and delete user accounts, reset passwords, and manage user permissions.
- Streamlined Active Directory object management within Organizational Units.
- Configure user and computer settings, including login scripts and desktop environments.
- Manage permissions and access controls for files, folders, and network resources.
- Troubleshoot common Active Directory issues, such as login problems and access issues.
- Performed regular backups of Active Directory data and restored data to ensure continuity in case of system failures.
SR. ASSOCIATE
WNS Global Pvt Ltd
Pune
11.2015 - 08.2016
- Receive, log, and manage incidents and service requests from end-users via phone, email, or ticketing system.
- Provided first-line technical support, troubleshooting hardware and software issues and escalating complex problems to higher-level support teams to ensure timely resolution.
- Create and update knowledge base articles and user guides to help users resolve common issues.
- Provide regular updates to users on the status of their requests and incidents, ensuring timely and effective communication.
- Monitor IT systems and infrastructure for alerts and performance issues, and take appropriate action to resolve or escalate problems.
- Delivered excellent customer service, ensuring positive experiences for end-users and maintaining high levels of customer satisfaction through effective communication.
- Identified process improvement opportunities and contributed to developing best practices for service desk operations, enhancing overall service quality.
SALES & TECHNICAL SUPPORT
Modern Enterprises Pvt Ltd
India
01.2013 - 02.2015
- Managed installation of hardware and software for desktop and laptop systems based on client specifications.
- Configured Windows, Linux, and Mac operating systems, diagnosing and replacing faulty parts to ensure optimal user experience.
- Troubleshot network connectivity issues, both wired and wireless, improving overall performance.
- Troubleshot network connectivity issues, both wired and wireless, enhancing overall performance and user satisfaction.
- Set up Outlook and Office 365, ensuring seamless integration with user environments.
- Resolved complex boot issues related to operating system hang-ups efficiently.
- Provided timely technical support, resolving diverse problems across various platforms to minimize downtime.
- Maintained accurate documentation of system configurations and troubleshooting processes.
Education
SSLC -
ARYA BHARATI HIGH SCHOOL
PATHANAMTHITTA, KERALAPLUS TWO -
G.P.H.S.S
PATHANAMTHITTA, KERALABCA -
JIJAU COLLEGE OF INFORMATION TECHNOLOGY
BEED, MAHARASHTRASkills
- Azure Active Directory expertise
- Directory services management
- Cloud architecture
- API management
- Application integration techniques
- Data governance strategies
- Disaster recovery planning
- WSUS management
- DNS configuration
- Error handling methodologies
- Logging practices
- Synchronous/asynchronous operations
- Azure certification
Certification
- Google Ads Search Certification, 01/01/21
- Microsoft Certified Professional, 01/01/22
- Azure administrator associate Az 900 & AZ 104, 01/01/24
- Windows server administration fundamentals, 01/01/22
- Networking fundamentals, 01/01/22
- Security fundamentals MTA, 01/01/22
Awards
- Awarded Best employee for 3 Quarters in Convergys
- Awarded Bravo Employee for 2 times in 2018 – 2019 – CompuCom
- Best Employee for High number of CSAT's 2022
Personal Information
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge and belief. All my efforts and hard works for the company to take place the goodwill of it.
Timeline
Senior Technical Lead
Concentrix
03.2024 - 02.2026
Senior Analyst
Tetra Pak
02.2024 - Current
SR. TECHNICAL SUPPORT ENGINEER
Veritas Software Technologies
05.2022 - 03.2024
SENIOR ADVISOR
Concentrix Pvt Ltd
12.2020 - 05.2022
SYSTEM INTEGRATION TECH LEVEL 2
Compucom CSI Pvt Ltd
02.2018 - 05.2020
SR. TECHNICAL SUPPORT ENGINEER
Convergys India Pvt Ltd
12.2016 - 03.2018
SR. ASSOCIATE
WNS Global Pvt Ltd
11.2015 - 08.2016
SALES & TECHNICAL SUPPORT
Modern Enterprises Pvt Ltd
01.2013 - 02.2015
SSLC -
ARYA BHARATI HIGH SCHOOL
PLUS TWO -
G.P.H.S.S
BCA -
JIJAU COLLEGE OF INFORMATION TECHNOLOGY