Business Development Manager an independent and self-motivated graduate with proven and tested negotiation, sales and operational skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Hi, I’m
Vipinvasudev R
Customer Service Executive
Coimbatore
Summary
Overview
3
years of professional experience
Work History
SLICEBangalore
Customer Support Executive
03.2022 - Current
Job overview
- Listened to customers' questions and concerns to provide answers or responses.
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Built strong relationships with field operations team to support business development opportunities and improve service.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Listened to customers' questions and concerns to provide answers or responses
Byju'sCOIMBATORE
Business Development Associate
06.2021 - 09.2021
Job overview
- Cold calling leads and maintaining lead funnel using
- LEADSQUARED
- Face-to-face client handling right from counseling to closing through Direct Sales
- Punching, Tracking, and Managing orders using ORDERHIVE
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Planned marketing initiatives and leveraged referral networks to promote business development
- Contact: hroperations@byjus.com.
Vakra GroupsCOIMBATORE
Business Development Manager
01.2020 - 06.2021
Job overview
- Serving as the primary point of contact to assigned clients' organizations from inception through execution, to completion, to understand their conferencing business objectives
- Participate in event coverage pool, supporting live events/dry runs/presenter training and additional sessions as needed
- Proactively ensure quality events to include accurate and current detail to ensure delivery meets satisfactory service
- Reached out to potential customers via telephone, email, and in-person inquiries
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit
- Worked with existing customers to increase purchases of products and services
- Incorporated product changes into marketing messages to drive customer engagement and maximize profits
City Union Bank LtdChennai
Trainee Associate
03.2019 - 10.2019
Job overview
- Manages day-to-day business of the operations department while balancing the responsibilities of various business lines such as business analysis, vendor, and risk management.
- Look after day-to-day branch operations handling cash
- Oversees and reports weekly monthly, quarterly, and annual metrics.
- Generated reports detailing findings and recommendations.
- Developed reporting and insights for investor relations meetings.
- Maintained punctuality in work attendance and project completion
- Collaborated with employees from various backgrounds
- Contact: hrmd@cityunionbank.com
Education
Times ProCoimbatore
PGDBM from Banking and Financial Support
02.2019
University Overview
Intend to build a career in a well known Business enterprise to enhance my quality,skills,knowledge and technique for the betterment of the enterprise .
GPA: 63
CMS College of Science & CommerceCoimbatore
Bachelor of Arts from English Literature
04.2018
University Overview
GPA: 75
KONGUNADU ARTS & SCIENCE COLLEGE Coimbatore
Bachelor of Arts from English Literature
03.2016
University Overview
CGPA:74
Skills
SKILLS:
- Team Management Banking Sales Operations
- Project Management Corporate Communication
- Lead Generation Marketing Strategic Presentation
- Decision-Making Customer Service
- Customer Inquiry Management (CIM)
- Report Preparation and Analysis
- Team Management
- Process Improvement Initiatives
- Quality Control Standards
- Query Escalation
- Interpretation and Translation Services
- Customer Data Confidentiality
- Calm and Professional Under Pressure
- Customer Retention Strategies
Accomplishments
Accomplishments
- Personal and Impersonal Pathos in Novel Disgrace by
- J.M.Coetzee's — Literature (2018 - 2019)
- This is basically about the Afro-American Teacher where he compares his personal problems with the Impersonal characters
ACHIEVEMENTS :
- INTERNATIONAL CONFERENCE ON LANGUAGE AND LITERATURE@ KARUNYA UNIVERSITY COIMBATORE (02/2018)
- Presented a paper on THE PREDICAMENT OF THE NAME AND SENSE OF IDENTITY THROUGH " THE NAMESAKE"
Timeline
Customer Support Executive
SLICE
03.2022 - Current
Business Development Associate
Byju's
06.2021 - 09.2021
Business Development Manager
Vakra Groups
01.2020 - 06.2021
Trainee Associate
City Union Bank Ltd
03.2019 - 10.2019
Times Pro
PGDBM from Banking and Financial Support
CMS College of Science & Commerce
Bachelor of Arts from English Literature
KONGUNADU ARTS & SCIENCE COLLEGE
Bachelor of Arts from English Literature
Similar Profiles
Edgerrin ScarversEdgerrin Scarvers
Delivery Driver at SliceDelivery Driver at Slice
TILAK K RTILAK K R
Fraud Analytics at SliceFraud Analytics at Slice
ANKIT TIWARIANKIT TIWARI
Credit Risk Operation(KYC) at SLICECredit Risk Operation(KYC) at SLICE
Mariel FranklinMariel Franklin
Server at SliceServer at Slice
GNANAPRABHU GOPALAKRISHNANGNANAPRABHU GOPALAKRISHNAN
Chief Branch Manager at Bajaj Allianz Life Insurance CompanyChief Branch Manager at Bajaj Allianz Life Insurance Company