VIPLAV BADOLA
Beverage Manager
Gurugram
Summary
Experienced in efficiently overseeing personnel and business operations to meet high demands and uphold exceptional customer service standards. Skilled in food preparation, inventory management, and enhancing customer relationships. Known for handling customer concerns diplomatically and effectively resolving issues to ensure satisfaction.
Overview
10
10
years of professional experience
2
2
Languages
Work History
Beverage Manager
The Wine Company
10.2024 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Managed bar and wait staff and directed hiring program.
- Maintained highest standards for beverage quality and service.
- Managed all day-to-day operations within budgeted guidelines.
- Developed ongoing training initiative to improve beverage knowledge of serving employees.
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Developed relationships with suppliers and vendors leading to special volume pricing discounts and availability.
- Selected wine, beer and alcohol products based on customer feedback and local product availability.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Built stronger wine list aligned with trends, improved credibility of restaurant's program and raised profitability per glass.
- Designed beverage menus.
- Improved average wine and alcohol spend per guest through curation, service training, and hands-on hospitality.
- Worked with on-site and external party planners to create and manage beverage ordering and waitstaff for small and large events.
- Complied with health and safety regulations.
- Purchased beverage stock and handled all inventory needs.
- Limited portion sizes and used garnishes to control food costs.
- Implemented strict safety standards to maintain a clean and sanitary work environment for employees and customers alike.
- Implemented waste reduction measures through proper portion control techniques which led to significant cost savings.
- Conducted regular performance evaluations for staff members, providing constructive feedback to foster growth and development.
- Worked closely with chefs on pairing recommendations for food menus enhancing dining experiences.
- Boosted customer satisfaction by implementing innovative beverage menu options and ensuring quality service.
- Streamlined inventory management for optimal efficiency and cost savings.
- Oversaw daily operations, ensuring smooth workflow, excellent customer service, and efficient problem resolution.
Mixologist
Napkin Affair Ananas
07.2023 - 08.2024
- Promoted a positive work environment through effective communication and teamwork among colleagues.
- Maximized bar efficiency by redesigning layout for better workflow and customer service.
- Adapted quickly to changing health regulations, ensuring compliance and uninterrupted business operations.
- Stored supplies according to bar policies and health code requirements.
- Led mixology workshops for customers, enhancing brand reputation and customer engagement.
- Established a loyal customer base by consistently providing exceptional service and memorable experiences, leading to repeat business and positive word-of-mouth referrals.
- Provided exceptional customer service by engaging patrons in conversation while preparing their drinks efficiently and accurately.
- Built and maintained high level of rapport with regular customers, contributing to loyal customer base.
- Prepared classic, modern, and unique cocktails for each customer.
- Maintained an expert knowledge of classic cocktails as well as emerging trends in mixology to continually refine skillset.
- Elevated customer experience with personalized drink recommendations based on individual preferences.
- Resolved customer complaints with professionalism, preserving establishment's reputation and customer relationships.
- Collaborated with kitchen staff to pair drinks with menu items, enhancing overall dining experience.
- Streamlined bar operations by implementing efficient work processes and systems for bartenders.
Assistant Bar Manager
The Wine Company
05.2019 - 06.2023
- Orchestrated positive customer experiences at all stages by overseeing every area of operations. Coordinated and organized all restaurant inventory.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies. Limited portion sizes and used garnishes to control food costs.
- Managed ingredients and food product use by assessing availability, customer traffic and popularity of items resulting in 18% bar waste reduction.
- Maximized quality assurance by completing frequent checks of line.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Oversaw food preparation and monitored safety protocols.
- Investigated and integrated enhanced service and team management strategies to boost business profits. Hired and managed all kitchen staff.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Motivated staff to perform at peak efficiency and quality.
- Helped general management develop prices based on inventory costs and portion sizes.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Bar Captain
The Wine Company
03.2018 - 05.2019
- Evaluated team and employee performance in order to develop and implement effective corrective actions. Monitored inventory to determine loss points, maintain clear records and strengthen controls.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Implemented challenging personnel and department goals to drive performance.
Head Bartender
Smaash Cyber Hub Gurgaram
01.2017 - 02.2018
- Developed drink menu with creative molecular based cocktails, contemporary wines spirits and beer. Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Tracked bar stock levels and promptly replenished low materials to prevent shortages.
- Took customer orders and capitalized on opportunities to sell special beverage and food options. Up sold daily specials and beverage promotions to exceed daily sales goals.
- Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
- Prepared custom and a-la-carte drink orders by accurately measuring and mixing house ingredients. Developed creative bar menus and drink recipes by researching emerging industry trends.
- Verified drinking age requirements of customers by carefully reviewing photo identification. Developed unique drink and cocktail offerings to enhance bar reputation.
- Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.
Food and Beverage Associate
ITC Fortune
04.2015 - 12.2016
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
- Oversaw food preparation and monitored safety protocols. Coordinated and organized all restaurant inventory.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Education
Bachelor of Science - Hospitality Administration and Management
IHM DEHRADUN
Dehradun, UKSkills
Cost controls
Accomplishments
- Resolved product issue through consumer testing.
- Up-sold wine and liquor to top-shelf brands through knowledgeable comparisons and recommendations. Selected to serve notable VIP guests for major private events.
- Developed advanced cake decorating skills while employed as a bartender.
Personal Traits
- Hard work
- Integrity
- Team player
- Ability to withstand high pressures
Personal Information
- Date of Birth: 09/18/94
- Gender: MALE
- Nationality: INDIAN
- Marital Status: UNMARRIED
Internship
6 months industrial training from Le Meridien, New Delhi, 2012 to 2013, Learn about all major departments during industrial training. Sales and marketing, Food and beverages, culinary, front office, human resource management.
Timeline
Beverage Manager
The Wine Company
10.2024 - Current
Mixologist
Napkin Affair Ananas
07.2023 - 08.2024
Assistant Bar Manager
The Wine Company
05.2019 - 06.2023
Bar Captain
The Wine Company
03.2018 - 05.2019
Head Bartender
Smaash Cyber Hub Gurgaram
01.2017 - 02.2018
Food and Beverage Associate
ITC Fortune
04.2015 - 12.2016
Bachelor of Science - Hospitality Administration and Management
IHM DEHRADUN
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