Summary
Overview
Work History
Education
Skills
Timeline
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Vipul Agarwal

Vipul Agarwal

Surat,GJ

Summary

Customer centric, passionate data driven Product Manager with
12+ years of experience in building cross-functional products.

  • Business: B2B, B2B SaaS, B2B2C
  • Domain: Travel, e-Commerce, Payments and F&B
  • Culture: both large MNC and fast paced start up setup
  • Global Clients: across US, Europe, EMEA and APAC clients

Overview

12
12
years of professional experience

Work History

Senior Product Manager

TabSquare
05.2022 - Current
  • Owning Product strategy for Merchant tribe - consist of 5 products, 1500+ restaurant clients, 25Millon monthly GMV, generating revenue of 500k SGD monthly
  • Leading cross functional team - 4PMs, 2 designers & 1 product marketing
  • Data driven approach to identify the problems/ opportunities - launched new features to increase user conversion by 10%, achieve 4.65/5 CSAT, ordering success rate 99.99%, reduce ordering time by 25%
  • Launched new product by identifying the business opportunities from competitors. New revenue of 50k $ monthly added in company's profit portfolio
  • Leading market insights workshop on complete Australia Business - with target of increase revenue by 40%
  • Built clear and precise Go-to market strategy with sales & marketing to achieve company goals faster.

Product Manager

Delta Air Lines
08.2021 - 04.2022
  • Successfully launched Inflight WIFI product from scratch within 6 months.
  • Prepared and owned the product strategies for delta.com and fly delta mobile applications - order management.
  • Initiated Order change project to reduce the airline call centre load by 25% which in turns save Million USDs in Airline business.

Product Owner, Product Manager

Amadeus
04.2017 - 07.2021
  • Played role of IATA driven New distribution capabilities (NDC) project leader.
  • Innovator: Winner of Futurize Hackathon 2019 and 2020 and runner up in Mobile Ideathon 2019.
  • Project coordinator for Air Canada cutover in Reservation stream.
  • Participated in organization level RFP and pre-scoping for All Nippon airlines domestic market.
  • Initiative of Machine learning based automation approach and support Chatbot.

Business Analyst

Amadeus
07.2013 - 03.2017
  • Requirement gathering, Solution designing and Specification writing for global travel agencies.
  • Amadeus representative in elicitation customer workshops held in Frankfurt and Amsterdam with Europe's leading airlines group.
  • Analytical leading role in securing products compliancy with new European Union GDPR laws.
  • Major role in achieving PCI-DSS standard on sensitive information (credit cards, profiles data etc.)

Education

Post-Graduate Deploma in Management - Marketing Research And Integrated Communication

Institute of Management Technology
Ghaziabad
01-2022

B.Tech -

National Institute of Technology
Jaipur
06-2013

Skills

    Business & Soft:

    Business Acumen
    Product strategy & Vision
    Tribe ownership
    Market Awareness
    Financial Literacy
    Stakeholder Management
    Customer Empathy

    Technical Skills:
    Data Driven - Tableau, Google data studio, firebase, Retool,Datadog, Grafana
    Figma design

    Python, SQL, APIs
    Excel, MS Office
    Confluence, JIRA, Version one

Timeline

Senior Product Manager

TabSquare
05.2022 - Current

Product Manager

Delta Air Lines
08.2021 - 04.2022

Product Owner, Product Manager

Amadeus
04.2017 - 07.2021

Business Analyst

Amadeus
07.2013 - 03.2017

Post-Graduate Deploma in Management - Marketing Research And Integrated Communication

Institute of Management Technology

B.Tech -

National Institute of Technology

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Vipul Agarwal