Banking software flexcube and finacle
VIPUL AGARWAL
Branch Manager
Flat No-703,Swasthya Vihar Tower Apartments Swasthya Vihar Near Nirman Vihar Metro Station
Summary
An astute professional with 13 year+ in e Retail Branch Banking.Passionate about providing excellent customer service and exceeding expectations. Talented professional well-versed in service marketing. Inspires staff loyalty through strong leadership and communication skills.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Branch Manager
ICICI Bank
Delhi
09.2023 - Current
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Drove cross-selling efforts by collaborating with various departments within the organization to maximize revenues from existing clients.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Leading the team of 15 employees and manage there working to provide high quality customer services.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Enhanced staff competency with regular training sessions, boosting productivity levels across the branch operations.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Consulted customers to boost product sales and services.
Deputy Branch Manager
Indusind Bank Limited
New Delhi
09.2021 - 09.2023
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales , resulting in increase in annual sales.
- ATM Replenishment
- Responsible for Daily Voucher Verification and audit checking
- Supervising Non-cash transactions like DD/PO,fund transfers,RTGS/NEFT salary transfer etc.
- Responsible for KYC Compliance in AOF's send for activation.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Implemented service improvements to enhance sales cycle.
- Consulted customers to boost product sales and services.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Complied with regulatory guidelines and requirements.
Assistant Branch Head
Bandhan Bank
New Delhi
03.2021 - 06.2021
- Marketing new financial and non financial banking products and services and providing advice on investments to customers of bank.
- Daily monitoring of branch operations,scrutinizing vouchers,office accounts.
- Ensure proper guidance to front office/cash staff in customer service and ensure efficient customer service.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
Branch Operation Manager
H.D.FC BANK
New Delhi
08.2019 - 02.2021
- Checking of account opening forms/documentation/customer instructions at branch
- Monitoring dummy,suspense account on daily basis with monitoring hygiene parameters
- Authorize all Cash and Non cash transactions and ensure that proper process has been followed
- Taking regular check on activation of accounts and control on depletion,also managing FTNR /TAT at time of account opening
- Ensuring of proper boarding should be done to all newly joined staff and make all staff adequately trained on products of bank and sales processing
Personal Banker
H.D.FC BANK
New Delhi
10.2014 - 07.2019
- Cross selling of banking products to walk in customers and existing customers
- Daily monitoring inward and outward remittance of branch and suspicious account if any
- Processing of Customers Instructions and forwarding same to concern department with provided TAT
Assistant Manager(Teller and Front Desk Officer)
With AXIS BANK
New Delhi
10.2011 - 10.2014
- Processing of Cash and Non cash Transactions of bank
- Processing of Tax payment request of corporate and retail clients
- Pursuing new business opportunities for bank
Education
10nth -
Hartmann College
Bareilly 07.2002 - 04.2003
12th - Commerce
Hartmann College
Bareilly 07.2005 - 05.2006
Post Graduate Diploma - Management(Finance And Marketing)
Lal Bahadur Shastri Institute of Management
Bareilly, UP 07.2009 - 07.2011
Bachelor in Commerce -
National P.G College
Lucknow, UP 06.2006 - 06.2009
Skills
Excellent in Branch operations and management
Ability to prioritize tasks
Excellent leadership and management skills
Proficient in MS Office
Branch operations
Understanding of office operations
IRDA Certified
NISM Certified
Interest In Sports ,Travel and Cooking
Financial services
Relationship building and management
Sales professional
Business development expertise
Banking
Marketing
Financial Advising
Employee Development
Revenue Generation
Staff Management
Customer service awareness
Relationship Management
Business Development
Strong team-builder
Software
Timeline
Branch Manager
ICICI Bank
09.2023 - Current
Deputy Branch Manager
Indusind Bank Limited
09.2021 - 09.2023
Assistant Branch Head
Bandhan Bank
03.2021 - 06.2021
Branch Operation Manager
H.D.FC BANK
08.2019 - 02.2021
Personal Banker
H.D.FC BANK
10.2014 - 07.2019
Assistant Manager(Teller and Front Desk Officer)
With AXIS BANK
10.2011 - 10.2014
Post Graduate Diploma - Management(Finance And Marketing)
Lal Bahadur Shastri Institute of Management
07.2009 - 07.2011
Bachelor in Commerce -
National P.G College
06.2006 - 06.2009
12th - Commerce
Hartmann College
07.2005 - 05.2006
10nth -
Hartmann College
07.2002 - 04.2003