VIPUL ANAND
Bengaluru
Summary
6 years of experience in Infrastructure Management Practice and Cloud Infrastructure & Support Engineering, I excel in Incident Management, Access Management, and providing IT support. Skilled in Azure AD, IAM, RBAC, Virtual Machine, Storage, PowerShell, AWS, ITIL, Service Desk, and Operations, I have successfully managed NOC operations, SLA, and Escalation Management. Proficient in troubleshooting, Active Directory, OSI & TCPIP model, LANWANMAN, and ServiceNow. Experienced in Routing & Switching, Microsoft Azure Administrator, Basic Understanding of Azure DevOps & SolarWinds Monitoring.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Associate Consultant (Cloud Infrastructure Engineer & SAAS Application Services)
AXA Global Business Services
Bengaluru
11.2024 - Current
- 6 years of experience in Infrastructure Management Practice (IT Service Management), Incident Management, Access Management, Providing assistance to new hire & termination tasks, Troubleshooting assistance on application or access & system, Azure (Active Directory access management support), Creating & deactivating AD & ICE account other applications, ITIL/ITSM/Service Desk/Operation.
- Infrastructure Management Practice (IT Service Management), Incident Management, Access Management, Providing troubleshooting assistance, Azure (Active Directory access management support), ITIL/ITSM/Service Desk/Operations Manage Microsoft Entra server monitoring ITIL Certified Infrastructure Management Rbac Powershell Servicenow Storage Active Directory Group Policy Office 365,M365 IT Support Service Management VPN Remote Support SLA Service Desk Okta Incident RDP.
- Managed Azure Active Directory services including user provisioning, deactivation, and role-based access control to maintain secure access policies.
- Developed and implemented PowerShell scripts to automate routine support tasks, improving efficiency and accuracy in user account management.
- Created Azure resource groups and Virtual Machines Created App Services, Function Apps and Azure SQL Databases.
- Created Storage Accounts, Azure Functions, Virtual Networks & Configured Virtual Machines, Azure Entra ID.
- Monitored and maintained Microsoft Entra server performance and security, using ServiceNow for ticketing and workflow management.
- Lead incident management processes to minimize downtime and ensure adherence to ITIL best practices.
- Provided expert troubleshooting and resolution support for critical infrastructure and application issues, enhancing system reliability.
- Administered Active Directory and Azure AD, Microsoft 365 environments, including group policies, access controls, and user account lifecycle management.
- Utilized ServiceNow for incident tracking, reporting, and workflow automation, improving response times and operational efficiency.
- Implemented and maintained automation scripts using PowerShell to streamline support activities and reduce manual errors.
- Collaborated with cross-functional teams to support service desk operations and improve service delivery SLA compliance.
- Provided direct support for Microsoft Entra and Azure Active Directory environments by troubleshooting access-related issues and managing role- based access control (RBAC).
- Provided onboarding and offboarding support by managing account creation and deactivation across multiple platforms including AD and ICE, ensuring seamless user transitions.
- Executed continuous monitoring and troubleshooting of Active Directory Group Policy and Office 365 services to maintain operational stability and security.
Cloud Support Engineer
Persistent Systems Limited
Bengaluru
10.2021 - 10.2024
- Key member in Fusion Connect Infrastructure Management Practice (IT Service Management), Incident Management, Access Management, Providing troubleshooting assistance, Azure (Active Directory access management support),Microsoft 365, ITIL/ITSM/Service Desk/Operations.
- SDLC Understanding Good understanding of the software development life cycle SDLC.
- Provide excellent first contact customer service to our internal customers. Troubleshoot and resolve requests for service, incidents, and events within SLA while maintaining a high level of customer satisfaction.
- Setup new employee offices and assist with on- boarding of new employees.
- Image, configure, test, and distribute workstations to employees.
- Coordinate escalation and resolution of complex issues with the appropriate IT teams.
- Help to maintain a positive and professional work environment.
- Assign appropriate permissions to users in Active Directory.
- Perform regular file archival and data migrations as necessary.
- Collaboratively document, develop, and contribute to Helpdesk continual service improvement.
- Maintain inventory of all corporate assets issued to employees.
- Participate in rotating on-call shifts approximately once per month.
- Provide support for key IT projects.
- Responsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered to.
- Perform responsibilities within established SOX and security compliance requirements.
IT Service Desk Engineer
Accenture Solution Private Limited
Bengaluru
12.2018 - 10.2021
- Worked as IT Service Management Support in JPMC project Incident Management, Access Management, Providing assistance to new hire & termination tasks, Troubleshooting assistance on application or access & system, Azure (Active Directory access management support), IAM, ServiceNOW, Monitoring, Creating & deactivating AD & ICE account other applications, ITIL/ITSM/Service Desk/Operations.
- Provided first-level support and troubleshooting for incidents and service requests related to application access, system issues, and network connectivity.
- Monitored Microsoft Entra server performance and conducted regular maintenance using ServiceNow to ensure high availability and compliance. Managed and maintained Azure Active Directory for user provisioning, deactivation, and role-based access control ensuring secure access management.
- Developed and executed PowerShell scripts to automate routine IT Service Desk tasks, enhancing operational efficiency.
Education
B.Tech/B.E. - Electronics & Communication Engineering (ECE)
Rajiv Gandhi Proudyogiki Vishwavidyalaya
BhopalSkills
- Azure AD IAM RBAC
- Virtual Machine
- Storage
- PowerShell
- AWS
- ITIL
- ITSM
- Service Desk
- Azure Monitor
- NOC operations
- SLA
- Incident Management
- Troubleshooting
- Azure Entra ID
- Terraform
- CI/CD
- ServiceNow
- Routing
- Switching
- Microsoft Azure Administrator
- Azure DevOps
- SolarWinds Monitoring
- Microsoft Entra
- Server monitoring
- Group Policy
- Office 365
- VPN
- Remote Support
- Okta
- RDP
- SDLC
- Image configuration
- Ticketing tools
- Salesforce
- Sailpoint
- Windows Server
- Linux
- Active Directory
- User Provisioning
- PowerShell Scripting
- YAML
- GITHUB
Certification
- Microsoft Certified Azure Administrator Associate (AZ-104), DF991F-BE63B4
- ITIL V4 Foundation, GR6713667794VA
Languages
English
Upper Intermediate (B2)
B2
Hindi
Upper Intermediate (B2)
B2
Timeline
Associate Consultant (Cloud Infrastructure Engineer & SAAS Application Services)
AXA Global Business Services
11.2024 - Current
Cloud Support Engineer
Persistent Systems Limited
10.2021 - 10.2024
IT Service Desk Engineer
Accenture Solution Private Limited
12.2018 - 10.2021
B.Tech/B.E. - Electronics & Communication Engineering (ECE)
Rajiv Gandhi Proudyogiki Vishwavidyalaya