Vipul Baluni
Ahmedabad
Summary
Results-driven Sr. Client Executive at Medusind Solutions with expertise in operations oversight and client management. Achieved significant improvements in customer satisfaction through strategic problem-solving and collaboration. Proficient in digital marketing strategies and compliance, utilizing SEO tools to enhance content visibility and engagement. Dedicated to delivering exceptional service and operational excellence.
Overview
5
5
years of professional experience
Work History
Sr. Client Executive
Medusind Solutions
Ahmedabad
01.2023 - Current
- Coordinate client communications and ensure service-level adherence.
- Escalate process-related issues to senior management for resolution.
- Actively collaborate with internal teams to achieve shared goals.
- Support quality checks and compliance with training protocols.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Client Service Executive
Medusind Solutions
Ahmedabad
11.2021 - 12.2022
- Conducted outbound calls to insurance providers for eligibility checks.
- Maintained accurate and up-to-date client records.
- Followed project guidelines, client-specific SOPs, and quality systems.
- Logged daily activities and ensured efficient task completion.
- Raised operational risks or discrepancies promptly to seniors.
Content Writer
Delhi Courses
Delhi
07.2020 - 12.2020
- Created content aligned with style guides and brand voice.
- Collaborated with design and product teams for unified messaging.
- Optimized website copy using SEO best practices.
- Launched and analyzed marketing campaigns across platforms.
- Managed content calendars and ensured timely publication.
Education
Bachelor of Commerce - Commerce
Delhi University
India08-2020
Skills
- Operations oversight and procedure implementation
- Digital marketing strategy
- Client and team management
- Project and program coordination
- Business process optimization
- Compliance and quality assurance
- Microsoft Office Suite and Google Workspace
- Project management tools
- SEO tools
Accomplishments
- Appreciation from the client and insurance
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Sr. Client Executive
Medusind Solutions
01.2023 - Current
Client Service Executive
Medusind Solutions
11.2021 - 12.2022
Content Writer
Delhi Courses
07.2020 - 12.2020
Bachelor of Commerce - Commerce
Delhi University
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