Summary
Overview
Work History
Education
Skills
Timeline
Generic

VIPUL BHARDWAJ

Travel Manager
Delhi

Summary

Travel management professional equipped with comprehensive background in optimizing travel logistics and vendor negotiations. Proven history of implementing cost-saving travel policies and delivering seamless travel experiences. Committed team player known for adaptability and collaborative approach, skilled in travel planning and relationship management.



Overview

20
20
years of professional experience
2
2
Languages

Work History

Travel Manager

One97 Communication Ltd
Noida
10.2023 - 06.2025
  • Managed travel arrangements by coordinating itineraries, booking accommodations, and ensuring compliance with company policies for company Group Travel & Individual Travel.
  • Developed and maintained relationships with travel vendors to secure competitive rates and enhanced services for employees.
  • Utilized travel management software to streamline booking processes and improve tracking of expenses and itineraries.
  • Provided guidance on travel policies and procedures, ensuring adherence while addressing employee inquiries regarding travel logistics.
  • Analyzed travel data to optimize future arrangements, identifying trends that led to cost savings in overall travel expenditures.
  • Collaborated with finance teams to reconcile travel expenses and prepare reports for budget assessments, improving financial oversight of travel spending.
  • Resolved unforeseen issues during trips swiftly, minimizing disruption and maintaining client satisfaction levels high.
  • Negotiated competitive rates with vendors to provide cost-effective travel options.
  • Created comprehensive pre-travel documentation packages, equipping travelers with essential information before departure.
  • Managed budgets and monitored expenses to ensure financial objectives were met consistently across all bookings.
  • Generated travel-related reports to facilitate decision-making.
  • Coordinated both international and domestic travel accommodations hotel and rental car reservations.
  • Helped customers with passport and visa applications.

Assistant Manager Travel & GDS

Innowia BPM Services Pvt Ltd
Gurugram
06.2022 - 10.2023
  • Assisted in developing and implementing process improvements that streamlined operations, reducing turnaround time for client deliverables.
  • Collaborated with cross-functional teams to align operational objectives with strategic goals, enhancing overall service effectiveness for clients.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Coordinated travel arrangements for clients, ensuring timely bookings and adherence to budget constraints.
  • Managed daily operations of travel desk, streamlining processes to enhance efficiency in service delivery.
  • Developed and maintained relationships with travel vendors, negotiating rates and ensuring quality service for clients.
  • Monitored compliance with company policies and procedures during travel bookings, ensuring adherence to industry regulations.
  • Negotiated favorable rates with vendors, resulting in significant cost savings for clients.
  • Streamlined travel booking process for increased efficiency and improved client experience.

Assistant Manager Travel & Events

Engineer.ai India Pvt Ltd
Gurugram
08.2021 - 06.2022
  • Responsible for organizing company Group Travel & Individual Travel for events both domestic and International.
  • Helped with Visa Applications & Documentation.
  • Collaborated with cross-functional teams to develop and implement agile methodologies, enhancing team efficiency and responsiveness to project changes.
  • Monitored budget allocations for various projects, ensuring compliance with financial guidelines while optimizing resource utilization.
  • Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
    Provided useful travel materials such as guides, maps and event programs.
  • Responsible for sourcing, negotiating & coordinating with vendors for Swag, Promotional Events such as brochures, T-shirt, pens, caps, etc.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.

Sr. Travel Associate

BCD Travel
DELHI
07.2018 - 10.2020
  • Managed travel arrangements for corporate clients i.e. Pay-U, Takeda, TSYS, Dentsply – Cirona and ensuring timely bookings and adherence to budget guidelines.
  • Coordinated logistics for domestic and international travel, utilizing advanced booking systems to optimize itineraries.
  • Provided expert support in resolving travel-related issues, including flight changes and cancellations, enhancing client satisfaction.
  • Collaborated with suppliers and vendors to negotiate favorable rates and terms, contributing to cost-effective travel solutions for clients.
  • Implemented effective cost-saving measures without compromising service quality or customer satisfaction levels.
  • Assisted clients in resolving travel-related issues promptly, ensuring a positive experience and fostering loyalty.
  • Provided expert advice on visa requirements, assisting clients through the application process as needed.
  • Managed complex travel arrangements with attention to detail, ensuring seamless itineraries for business travelers.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Updated and maintained customer databases to increase customer retention.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Monitored currency exchange rates and advised customers on best time to purchase foreign currency.

Sr. Travel Consultant

American Express Global Business Travel
Gurgaon
08.2015 - 06.2018
  • Managed end-to-end travel arrangements for corporate clients, ensuring compliance with company policies and maximizing cost efficiency.
  • Developed personalized travel itineraries utilizing Galileo and other GDS systems to enhance client satisfaction and streamline travel processes.
  • Conducted regular reviews of corporate travel programs, identifying opportunities for cost savings and improved service delivery.
  • Resolved complex travel issues by leveraging strong negotiation skills with airlines, hotels, and other vendors to achieve favorable outcomes for clients.
  • Collaborated with cross-functional teams to develop tailored solutions for unique client needs, enhancing overall service offerings and client retention rates.
  • Managed high-profile accounts, ensuring seamless coordination of complex international itineraries for VIP clientele.
  • Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
  • Conducted research and prepared meticulous travel itineraries complete with pricing, accommodation, airfare, transfer and tour information.
  • Delivered exceptional service through prompt responses to customer inquiries via phone or email.
  • Booked reservations for travel, hotels & rental cars.
  • Streamlined booking processes for improved efficiency and reduced errors in reservations.
  • Developed strong relationships with vendors, negotiating competitive rates for clients.
  • Generated travel-related reports for clients to facilitate decision-making.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Helped customers with passport and visa applications.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Developed and implemented customized travel itineraries for corporate clients, ensuring alignment with budgetary constraints and client preferences.

Sr. Travel Counsellor

Carlson Wagonlit India Ltd
Gurgaon
09.2014 - 08.2015
  • Arranged travel & accommodations for for corporate clients.
  • Helped customers with passport and visa applications.
  • Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
  • Utilized booking systems and travel management software to secure reservations for flights, accommodations, and activities while ensuring compliance with client budgets and preferences.
  • Collaborated with suppliers and vendors to negotiate pricing agreements, resulting in competitive rates that benefited both clients and the organization's bottom line.
  • Assisted corporate clients in organizing group travel arrangements for conferences or incentive programs.
  • Negotiated contracts with suppliers, securing favorable terms that benefited both the company and its clientele.
  • Kept precise records of all transactions ensuring accuracy in billing processes.
  • Utilized advanced reservation systems proficiently to streamline booking procedures.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Generated travel-related reports for clients to facilitate decision-making.

Team Leader - Business Analytics Department Hotels

Fareportal India Ltd
Gurgaon
01.2008 - 09.2013
  • · Spearheaded the Hotel Team in Fareportal (CheapOair & OneTravel.com).
  • · Essayed a stellar role in Product Development Team in Fareportal.
  • · Rate Negation with Hoteliers and Airline, working with product development department for developing hotel product for online business.
  • · Managed Data Records received from different consolidators for worldwide Airlines & Hotels.
  • · Handled testing tools to make reports & rectify system bugs and all technical issues.
  • · Accountable for updating hotel contracts on Extranet for above mentioned websites
  • & Analysing.
  • · Training partners on the extranet, working on online trouble shooting systems, building promotions and assisting with problem resolution for hotel partners.
  • · Responsible for coordinating all the SEM & SEO Activities & Technology.
  • · Manage and monitor website content effectiveness – photos, descriptions, and Geo-codes.
  • · Rectify system bugs and all technical issues & coordinated with Tech Team for it.
  • · Co-coordinating with Sales, Accounts, Operations and Product Development Team also.

Reservation and Ticketing Agent

Inter-globe Technologies Pvt. Ltd.
Gurgaon
03.2006 - 12.2007
  • · Handled the received calls and emails from the Customers for Airlines & Hotels and solved their queries regarding Booking & Reservations.
  • · Meticulously worked for 2 largest chains of Hotels - Travel CLICK and Synxis updated & implemented the Hotel’s contracts on GDS & CRS – Device IDs (I - hotelier, Lanyon, Synxis - V3, Red X, Easy Access Plus, Saber-E-Services & Pegasus - Cisco).
  • · Dexterously handled mails & calls from Hotels for CRS & GDS issues, Test Bookings on GDS (Amadeus, Sabre, Galileo & World span)

Reservation and Ticketing Executive

Stracon Back Office Solutions Ltd
DELHI
04.2005 - 03.2006
  • Handled calls of the Indian Airlines passengers and travel agents with Customer’s satisfaction level.

Education

Bachelor of Science - Hotel Management

IHMCTAN
Bhopal, MP
05.2001 -

Skills

  • Corporate Travel

  • Travel Policy Creation

  • Customer Service

  • Reservations

  • Hotel Accommodation

  • Data entry

  • International and Domestic Travel

  • Supplier Relation

  • Event Planning

  • Administrative tasks

  • Revenue Optimization

  • Meeting & Incentives

Timeline

Travel Manager

One97 Communication Ltd
10.2023 - 06.2025

Assistant Manager Travel & GDS

Innowia BPM Services Pvt Ltd
06.2022 - 10.2023

Assistant Manager Travel & Events

Engineer.ai India Pvt Ltd
08.2021 - 06.2022

Sr. Travel Associate

BCD Travel
07.2018 - 10.2020

Sr. Travel Consultant

American Express Global Business Travel
08.2015 - 06.2018

Sr. Travel Counsellor

Carlson Wagonlit India Ltd
09.2014 - 08.2015

Team Leader - Business Analytics Department Hotels

Fareportal India Ltd
01.2008 - 09.2013

Reservation and Ticketing Agent

Inter-globe Technologies Pvt. Ltd.
03.2006 - 12.2007

Reservation and Ticketing Executive

Stracon Back Office Solutions Ltd
04.2005 - 03.2006

Bachelor of Science - Hotel Management

IHMCTAN
05.2001 -

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VIPUL BHARDWAJTravel Manager