Vipul Bhatia

Key Deliverables

• Identify Country key Accounts basis volume GP and strategic growth prospects.
• Develop trust relationships with a portfolio of major Country Key Customers to ensure retention and growth.
• Deep selling to generate new sales for long term customer relationship PAN India.
• Serve as the link of communication between Global customers and internal stakeholders PAN India.
• Resolve operational issues and challenges faced by customers and deal with complaints to maintain trust.
• Monthly performance measurement and customer review meetings to ensure visibility and exceptional customer service.

Key Deliverables

• Oversee the entire tender process in near perfect quality.
• Coordinate all aspects required to address client requests for quotation.
• Ensure information is distributed to the core bid team.
• Direct project management of all regional and global Stakeholders.
• Coordinate pricing with local pricing teams, product and trade lane Teams.
• Making sure to follow established end-to-end Tender Management process using state of the art cloud based tools.

Key Deliverables

• Develop competitive proposals for global stakeholders in coordination with other areas involved, within required time parameters following the established tender management guidelines and bid qualification criteria.
• Ability to read, interpret, and analyze RFI and RFQ document in a timely manner, had maintained 0 days delay in RFQ Submission.
• Deep market intelligence including price and service comparisons by competitor both globally and cross area. Also with market knowledge of customers business will help to send the winning proposals. Have to be result oriented and customer focused.
• Authoritative for Decision making in line with scope of tasks and guidelines from the Area Tender Manager, India. Also to Coordinate functional inputs (procurement, Operations, SCM).
• Have always been able to withstand Organizational skills of prioritizing, planning, assigning and controlling the specified/assigned task.
• Ensure post bid analysis to be performed by bid owners for all bids, both successful and unsuccessful, carried out by own TM lead.
• Created monthly reports for senior management summarizing operational performance metrics.

Key Deliverables

• Supervise multiple Customer service teams in terms of SOP Compliance, communication quality/timelines/ responsiveness, claims, Customer Complaints, Compliments.
• Monitoring KPI’s on booking creation, Adod, FCR/LI Create and print, ABL submission, BL Release, Document Dispatch to be > 98%.
• Crisis situation responses + contingency activation + timely support to CS in liaison with ops/OCSR/internal/external stakeholders to ensure service recovery.
• Process improvement either customer specific or generic in terms of performance, productivity and workload. Monitor work allocation/distribution within teams. Create effective support team and back up options.
• Timely communication with overseas offices on Customer related queries and complaints. Nil SIO. Identify process improvement areas and implement enhancements, conduct VEP.
• Establish rapport with Customer, Vendors, Carriers, Cha& internal peers.

Key Deliverables

• Co-ordination with Production, Merchandising, Dispatch and Buying Houses, Liners, Forwarders, CHA's and Consolidators for Execution of a particular order.
• Main focus on optimizing & minimizing the Logistics spend and timely shipment procedures.
• Well versed with the Exports as well as the Imports shipments (Ocean and Air) from and to India.
• Responsible for the timely deliverables of documentation and shipment to Mahajan Hong Kong, Canada, UK and USA.
• Taking care for all the Logistics formalities for the Retail Chain i.e. MASPAR Industries.
• Maintained accurate records of all transactions within the supply chain system.

• Adroit in Order management that is the end-to-end process of receiving, fulfilling and tracking an order placed by the customer.
• Getting the timely approvals from the respective Buyers, Planning the containers, supporting team with Stuffin plans, follow-up from the CFS personnel for the timely receiving of the cargo at ICD’s, timely updating the Career Shipping Instruction’s.
• Authoritative for the setup of e-doc. Solely Responsible for training, education and resolving the time to time queries of the vendors.
• 10 + 2 ISF & E-docs Training to vendors for the nominated consignees.