VIPUL GODHANIYA
CAFE MANAGER
VADODARA,GJ
Summary
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control. Talented manager with proven skills in restaurant management and staff training. Maximizes business profits with strong sales pushes and expense controls. Trained in food safety and health code requirements.
Overview
2
2
Certifications
1
1
year of post-secondary education
8
8
years of professional experience
Work History
Cafe Manager
CAFE COFFEE DAY
VADODARA, GUJARAT
08.2013 - Current
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Grew cafe sales 45% over 1 year by effectively marketing business and improving customer relations strategies.
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Forecasted demand and scheduled employees effectively to handle coverage needs.
- Taught servers and cashiers to promote high-profit products and capitalize on cross-selling opportunities.
- Handled business administration functions such as payroll, cash register counting and supply ordering.
- Supported customers with unique dietary challenges with customizable menu offerings.
- Tracked and analyzed profitability and key metrics of KPIs establishment to improve overall profitability and bring in new clientele.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
M.S.UNIVERSITY
BARODA 06.2012 - 05.2013
Skills
Marketing
undefinedAccomplishments
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Best manager certification , cafe coffee day
Timeline
Best manager certification , cafe coffee day
04-2017
ISO Certified, Cafe coffee day - 1 year
07-2015
Cafe Manager
CAFE COFFEE DAY
08.2013 - Current
High School Diploma -
M.S.UNIVERSITY
06.2012 - 05.2013
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