VIPUL KUMAR
Brahmapur
Summary
Dynamic Operations Manager with a proven track record at Balaji Teleworks Development, excelling in sales management and client reporting. Adept at training delivery and attrition management, I drive performance improvements and foster team engagement, ensuring SLA adherence and achieving targets consistently. Passionate about enhancing operational efficiency and team success.
Overview
13
13
years of professional experience
Work History
Operations Manager
Balaji Teleworks Development PVT LTD
Kolkata
02.2025 - 06.2025
Operations Manager
DWC Technologies
Kolkata
02.2024 - 10.2024
- Maintaining Sales Target.
- Client Reporting.
- Training.
- Attrition Management.
Operations Head
Vidini Technology
Kolkata
10.2020 - 09.2021
- Maintaining Sales Target.
- Client Reporting.
- Training.
- Attrition Management.
Shift Manager
Novotus Information Technology
Kolkata
02.2018 - 07.2019
- Meeting SLAʼs.
- Coaching and Feedback
- Provide insight on performance.
- Identify area of improvement, set goals and Training need analysis.
- Calibration sessions.
- Implement PIPs.
- Actively participate on conference call with clients.
- Implement Performance enhancement plans for the engagement.
- Attrition management.
Team Leader
Onprocess Technology
Kolkata
12.2012 - 05.2016
- TEAM LEADER – Echo Global Logistics, Odyssey Logistics, CDS.
- Team Size: 27
- Meeting SLAʼs.
- Mentor for the Transition agents (OJT Batches).
- Coaching and Feedback
- Provide insight on performance.
- Identify area of improvement, set goals and Training need analysis.
- Monitor calls (Remote and Nice).
- Calibration sessions.
- Implement PIPs.
- Actively participate on conference call with clients.
- Implement Performance enhancement plans for the engagement.
- Absenteeism, Floor count, Buffer Management, Roster, Seat utilization.
Education
Bsc(IT) -
Kuvempu University
Bangalore02.2011
10+2 -
Tapeshwar Singh College
Bihar05.2007
10th -
International School
Bihar03.2005
Skills
- Sales management
- Client reporting
- Training delivery
- Attrition management
- Performance analysis
- SLA adherence
Hobbies and Interests
- Interacting with People
- Playing Cricket
- Restaurant hopping
Personal Information
- Date of Birth: 09/12/89
- Gender: Male
- Nationality: Indian
Timeline
Operations Manager
Balaji Teleworks Development PVT LTD
02.2025 - 06.2025
Operations Manager
DWC Technologies
02.2024 - 10.2024
Operations Head
Vidini Technology
10.2020 - 09.2021
Shift Manager
Novotus Information Technology
02.2018 - 07.2019
Team Leader
Onprocess Technology
12.2012 - 05.2016
Bsc(IT) -
Kuvempu University
10+2 -
Tapeshwar Singh College
10th -
International School