Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
Achievements
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Vipul Mugganavar

Vipul Mugganavar

Belagavi

Summary

Results-driven insurance professional with 5 years of experience in branch operations management. Seeking a challenging role within the Financial Services, Banking, Insurance, and Capital Market vertical to contribute expertise in property and casualty insurance. Committed to driving digital transformation, enhancing customer experience, and delivering sustainable growth.

Overview

6
6
years of professional experience
3
3
years of post-secondary education

Work History

Deputy Manager

Kotak Life insurance
Belagavi
02.2023 - Current
  • Led team of 3 employees, overseeing all aspects of branch operations, including sales, customer service, and administration.
  • Developed and implemented operational strategies to improve efficiency and productivity, resulting in 25% increase in branch performance.
  • Collaborated with senior management to set performance targets and goals, monitoring progress and implementing corrective measures when necessary.
  • Conducted regular performance evaluations, provided feedback, and facilitated professional development opportunities to enhance team members' skills.
  • Managed recruitment and onboarding process for new employees, ensuring a seamless transition and adherence to company policies.
  • Implemented quality control measures to ensure compliance with regulatory requirements and company standards.
  • Cultivated strong relationships with clients, addressing their inquiries, concerns, and complaints in a timely and satisfactory manner.
  • Utilized data analysis and reporting tools to track key performance indicators and identify areas for improvement.
  • Collaborated with cross-functional teams to implement process improvements, streamline workflows, and enhance the customer experience.
  • Represented the company at industry conferences and networking events, establishing a strong presence and fostering business partnerships.

Assistant Manager

Aditya Birla Sun Life Insurance
Hubli
03.2020 - 01.2023
  • Assisted in management of insurance operations, including policy underwriting, claims processing, and client services.
  • Monitored team performance, provided coaching and feedback, and conducted regular performance evaluations.
  • Developed and implemented process improvements to streamline operations, resulting in 15% increase in productivity.
  • Collaborated with cross-functional teams to ensure seamless integration of new products and services.
  • Resolved escalated customer issues promptly and professionally, ensuring high levels of customer satisfaction.
  • Conducted market research and analysis to identify opportunities for business growth and expansion.
  • Prepared and presented comprehensive reports on operational metrics and key performance indicators to senior management.

Relationship Manager

SBI General Insurance
Hubli
10.2017 - 02.2020
  • Successfully managed cross-sale of General Insurance products through the Bancassurance channel, collaborating with multiple branches of assigned banks in the respective location.
  • Developed and maintained active relationships with Branch Managers and branch staff, ensuring a comprehensive understanding of the business and identifying cross-sell opportunities.
  • Generated business by engaging with Branch Staff and walk-in customers at branches, effectively promoting General Insurance products and closing sales.
  • Proactively obtained General Insurance leads from bank employees and promptly followed up with calls to secure sales.
  • Conducted product training sessions for bank staff, providing comprehensive knowledge on general insurance concepts and introducing new products.
  • Maintained accurate logs of policies and ensured timely issuance, prioritizing customer satisfaction throughout the process.
  • Developed marketing and sales plans for each product, consistently meeting or exceeding targets within the specified timeline.

Education

Bachelor of Commerce - BCom - Business/Commerce

Rani Channamma University
06.2013 - 05.2016

Skills

Leadership and Team Management

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Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Deputy Manager

Kotak Life insurance
02.2023 - Current

Assistant Manager

Aditya Birla Sun Life Insurance
03.2020 - 01.2023

Relationship Manager

SBI General Insurance
10.2017 - 02.2020

Bachelor of Commerce - BCom - Business/Commerce

Rani Channamma University
06.2013 - 05.2016

Achievements

  

Star of the Branch for the month of April 2019 

Recognized in 100% FTR by ZM Ops.

Qualified for a Laptop contest in S2S.

Vipul Mugganavar