Vipul Panchal

Key Achievements & Projects

• Expert in using ChatGPT for troubleshooting and resolving IT issue in timely manner.
• Administering complete IT infrastructure, assuring stability, scalability, and security of enterprise systems.
• Formulating preventive maintenance schedules, cutting down on unplanned downtime.
• Managing Windows Server 2016/2019 environments including AD, DNS, CA, FSMO, WSUS, File/Print, IIS, and XAMPP.
• Managing O365 administration covering Exchange, SharePoint, DLs, and email management.
• Deploying open-source monitoring and SIEM tools (Zabbix, Wazuh, Jump Server) to reduce licensing costs.
• Enhanced endpoint security utilizing Sophos Intercept X (endpoints and servers), incorporating DLP, and USB control.
• Monitoring networks and network devices to resolve technical problems quickly.
• Resolved issues and escalated problems with knowledgeable support and quality service.
• Devised scripts and automation tools to improve system efficiency.
• Leading server infrastructure , staging and production systems.
• Maintaining flexible schedule and responding to after-hours and weekend emergencies.
• Planned and implemented upgrades to system hardware and software.
• Strengthened Security:

1. Implemented MFA for O365 emails and 2FA for all VPN users, securing access against unauthorized logins.
2. Deployed Sophos Intercept X for endpoints and servers with DLP, USB restrictions, and website access control, improving organizational security posture.
3. Implemented open-source Jump Server with 2FA and auditing for secure server access.
4. Implemented Wazuh SIEM for vulnerability monitoring, file integrity, intrusion detection, and compliance reporting.

5. Implemented WSUS to keep windows OS up to date.

• Infrastructure Upgrades & Optimization:

1. Upgraded servers from Windows 2008 R2 to 2019, ensuring up-to-date, supported, and secure infrastructure.

2. Implemented WSUS server for centralized Windows patch management across servers and endpoints.

3. Deployed Zabbix monitoring to proactively track server/service availability and performance.

4. Implemented open-source IT Ticketing Tool, reducing licensing costs while improving IT support workflows.

5. Replaced unmanaged switches with Cisco Managed Switches, upgrading network structure for better performance, control, and scalability.

6. Implemented Open Source (Linux) Operating system and complete management.

7. Saved more than 70+ Lacs by Implementing refurbished laptops, servers and Cisco switches instead of buying new one. Also implemented reserved Azure instances to save cost on Azure VMs.

• Data Protection & Continuity:

1. Designed and implemented a backup system for servers, ensuring reliable recovery options.

2. Rolled out OneDrive across all systems to safeguard user data against theft or hardware failures.

3. Established Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP), with updated IT policies and procedures.

• Risk & Compliance Management:

1. Coordinated Vulnerability Assessment & Penetration Testing (VAPT) with external vendors and remediated reported vulnerabilities.

2. Ensured HIPAA-aligned IT security practices through strict policy enforcement and continuous monitoring.

3. Optimized and regulated SonicWall TZ 570 firewall, controlling logs through SonicWall Analytics.

4. Established robust data backup and recovery framework through USB and cloud solutions.

5. Established and enforced IT policies and procedures aligned with HIPAA standards.

6. Supervised IT budget, ISP agreements, and vendor collaborations to improve operational performance and achieve cost savings.

7. Directed IT team activities, involving employee onboarding and offboarding procedures.

• Server Supports (Windows Server 2008, server

2012, Server 2016)

• Managing Servers on Hyper-V & Azure
• Monthly Windows Server OS patches installation

and making compliant

• Cross verifying in Manage Engine for patching compliance
• Installation of Active Directory and Creation of

Domain Controller

• Creation and Management of User, Group and

Organizational Unit (OU)

• Management Using Group Policies
• Fine grain Password Policies and Delegate
• Control
• Creation of File Share and Assigning NTFS
• Permission
• Deployment of DNS Server and Configuration of
• A record, CNAME, Forwarders
• Creation of ADC, CDC and Read Only Domain
• Controller
• Monitoring of Replication between Multiple
• Domain Controller
• Execution of FSMO Roles Transfer and Seize
• Operations
• Implementation of Trust between Forest
• Creation of Site & Subnet and Replication
• Between Domain Controllers
• RAID configuration
• Performing Server Migration from 2012 to 2016
• Implementation of DHCP Server, Creating of
• Scope, Adding IP in Reservation
• Deployment of Operating System using WDS
• Server
• Deployment of Failover Cluster and Certificate
• Services
• Vendor coordination for hardware support
• Managing tickets for team members and

reporting to management

• Following change management for new

Hardware/software on Server

• Installation of OS images on Desktop, Laptops

using Manage Engine

• Resolving escalated issues from team members
• Installing and configuring new Software & new

Hardware with necessary approvals

• Help Team members to enhance their skills
• Assistance to Network team for any network

appliances installation/upgrade

• Backing up of Servers on Daily, Weekly and

Monthly using Veeam software and keeping

track on logs and resolving if there are any issues

• Application and patches installation through

Manage Engine

• Managing Computers and user accounts in

Active Directory and Azure AD

• Following ITIL processes
• Plan disaster recovery/Site Recovery in Azure
• Azure User Creation & Group Management in

Azure Active Directory (AD)

• Implement and manage IAM policy and access
• Management through Role Base Access Control
• Configuring & Creating Resource Group,Subscription, Virtual Machine, Disk
• Migration from On-Prem Physical Server to Azure

Cloud

• Validate Network Requirement for VNet and

Subnet

• Configuring NSG,Rules, Azure Bastion, Azure
• Monitor
• Creating Virtual Machines in Availability Set and

Availability Zone

• Configuration of VNet Peering, Load Balancer

and Traffic Manager

• Taking VM Snapshots, Image, Backups on Regular

Basis

• Configuring Azure Storage, Blobs, File Share and

CDN

• Configuring VM Scale Set/Auto Scaling as per

requirement

• Select proper Support plan and follow up with
• Azure Support
• Plan cost saving in Azure using Budget, Reserve

Instance & Spot VM

• Azure VPN Gateway (Site to Site VPN) & Azure

Express Route

• Connect On-Prem AD with Azure AD using Azure

AD connect and achieve SSO

• Installation of New server, roles and migration

from old server to new server

• Server Supports (Windows server 2008, server

2012)

• Installation of latest patches on desktop, laptops

and servers using SCCM Software Center

• Managing and maintaining VMs in Nutanix Server

and coordinating with Nutanix support team for

any hardware issues

• Managing AD objects
• Creating and deleting of mailbox on On-Prem

Exchange server with necessary approval process

• Server Hardware support in coordination with

vendor

Troubleshooting problems related to OS,

• Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
• Company applications and Email related issues
• Installing and configuring new Software & new

Hardware with necessary approvals

• Solving any technical issues or staff quarries in

Office as well as Remote location through

• Telephonic support and remote support

applications (SCCM Remote, Team Viewer,

Anydesk)

• Troubleshooting for problems related to LAN,

WAN by coordinating with respective team

• Installation of new switches and configuring them

in coordination with network team

• Backing up of the Servers in office as well as on

the Rig(ship) through Symantec Backup 12.2 and

CommVault

• Providing technical support for organizational

Meeting, Conferences, Workshops, Video &

audio Conferences with other organizations

• Support for Mobile devices for Email

configurations

• Handling Global Technical Support during

weekend and after-hours support

• Resolving user account request related issues

using Active Directory

• Managing Computers and user accounts in

Active Directory for offices and Rigs

• Maintaining IT Equipment Inventory
• Installing AVAYA IP phones and configuring the

same

• Travelling to rigs in India and Abroad to resolve

the issue whenever needed

• Supporting Internet and MPLS related issues by

coordinating with respective service provider

• Coordinating with application support team to

resolve the software related issues

• Following ITIL Processes
• Creating of Sharepoint site and giving permissions

to respective team to edit the pages

• Travelling overseas for IT Projects during Transocean

● Client IT Setup & Rig Network Survey for the below

mentioned RIGs.

Rig ACTINIA – Sembawang Shipyard, Singapore

Rig DWE – Sembawang Shipyard, Singapore

● Servers and DMVPN setup for below mentioned

RIG

Rig RANDOLPH YOST – Gujarat, India

● IT setup done as per requirement from Reliance

client

Rig DDKG1 – Colombo, Srilanka

● Migration to Nutanix Servers for virtualization

Rig DWN – Labuan, Malaysia

Rig KG2 – Singapore

● Cold stacking projects

Rig DSL – Labuan, Malaysia

● Rig Shutdown project

Rig JAB – Andhra Pradesh, India

Rig ATN – Bombay High, Mumbai, India

● Server Migration project

Rig DWN – Bandar Seri Sagwan, Brunei

Rig KG1 – Andhrapradesh, India

Rig DD1 – Perth, Australia

• Onsite Kotak Mahindra bank.
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Added, maintained, and removed objects within

Active Directory

• Implementation of McAfee Antivirus
• Providing support for VIP users (VP, EVP,

Managers, Senior Managers direct reporting to Mr

Uday Kotak)

• Handling and maintaining all Resource like

Computer Systems and basic Hardware &

Networking

• Solving any technical issues or staff queries at

Back Office as well as remote location through

Telephonic support

• Visiting branch for Technical Problems
• Handling daily issues related to Email (Outlook)

and applications used by the bank branches like

Flex cube, HRMS, BISF, oracle ADI, Oracle

Discover, BCIF, File Seclore etc

• Installation of network printers and installing the

same in user's system

• Installation of latest patches and Antivirus

updates

• Manages users and laptops on Safe boot server
• Installation of Safe boot on user's laptop all over

India and encrypting the hard drive data

• Handling the applications
• Configuring Cisco software to getting the PC into

company domain

• Providing support to user's password related issues
• Providing Blackberry support for Email issues
• To take interviews to appoint new engineer
• To provide training to new appointed engineer

regarding the Kotak site applications &

troubleshooting for the same

• Providing support to photo studios, share market,

mobile repairing shops

• PC assembling and OS Installations and

troubleshooting of software related to mobile

repair, Photoshop, PageMaker, and share market

related tool

• Configuring printers
• Formatting of systems and small network setup

Awards: